Olivia Kalmus
Jun 16, 2023
Friendly and accommodating!
Very friendly employees. Explained everything thoroughly, was given a bottle of water and when they didn’t have the unit I reserved they helped accommodate to find me the next best option. Really awesome experience.
Recommended: Yes
Af3l
Aug 01, 2022
Jeff was great! I am very happy with my unit.
A very pleasant experience and the gentleman that took my reservation was very good, very professional. I have nothing bad to say about my experience obtaining my storage unit.THANKS!
Recommended: Yes
Roni Ann Aborn
Jul 23, 2022
Quick, friendly, thorough, helpful.
Obviously well kept location. Man on site was professional and polite. Answered all my questions ЁЯШБ
Recommended: Yes
Michael H
Jun 10, 2022
Great Storage Facility
Clean, Secure and great Customer Service, I definitely recommend this storage facility
Recommended: Yes
Karen Rhoades
Jun 10, 2022
Great Facility, has used them for 2 years and would trust no one else
They made an out of stater feel confident that their items would be safe in all aspects from theft to climate control all the way to any time of animal. The manager, she is a gem, and her staff reflects her perfectly. They make you feel so comfortable with any question or issue you might have. I would recommend Madison St. Self Storage to everyone that asks me definitely.
Recommended: Yes
Judith
Jun 10, 2022
Clean and secure but lighting improvement is needed
My unit in Shelbyville, TN has NO operational lighting near it and every time I need to look for something I have to use a flashlight just to see let alone look into boxes. I asked an employee about this and was told lighting was on order and would be fixed and it wasn’t several weeks later. This is unacceptable and a safety issue. Then the fee was recently increased significantly. With the additional cost renters are paying there should be able to adequate lighting throughout the facility.
Recommended: Yes
Jessica Jernigan
Jun 10, 2022
Very helpful
They are always willing to help when I am so forgetful.
Recommended: Yes
Pam Nestet
Jun 10, 2022
Good experience
It has been a good experience. Glad to have found this place!
Recommended: Yes
Matt young
Jun 10, 2022
Horrible
I rented a storage unit from here, and never got a number to get into the doors. I called they gave me a 1 time code, the door opened and closed instantly and I still couldn’t get in. I tried to cancel my subscription but I couldn’t do that being I had to go there to do so, and I don’t have time to go up there by there hours due to my work. Wouldn’t recommend.
Recommended: No
Jeremiah Dickerson
Apr 13, 2022
Easy to book and Great Customer Service
Easy to book online, they were ready for us when we got there.
Recommended: Yes
Betsy Wheeler
Aug 06, 2021
Great experience
I was making all arrangements by phone from another state. They were great about working with me and being flexible
Recommended: Yes
William Basiaga
Jul 08, 2021
Clean and my home furniture is secure.
Love the place and the employee was extremely nice.
Recommended: Yes
Angelia Garrard
Jun 16, 2021
pricing steep
price could be a little lower a month or if you get more than one storage there should be a significance discount
Recommended: No
Thomas Knox
May 28, 2021
It's very convenient
This building is at a great location for me
Recommended: Yes
Sarah
Jan 04, 2021
Move in complete
Staff is very helpful and kind
Recommended: Yes
Amanda Adams
Dec 09, 2020
Great and friendly staff!
It’s worth the cost and the lady was very nice.
Recommended: Yes
Elizabeth
May 26, 2020
Very good experience
Madison St. Self Storage in Shelbyville Tennessee has been the best choice for my specific storage needs. The entirety of their storage units are climate controlled and indoors as they are build inside an old grocery store building. The facilities were brand new and very clean and well lit. I felt safe storing my stuff there as they have a thorough security system with cameras on every isle. Customer service was very accommodating as the details of my rental were explained to me throughly and because I rented at the end of the month I was able to get a discount on my first two months rent. Overall a very good experience.
Recommended: Yes
Joan Parker
Apr 27, 2020
Great Customer Service! Wonderful Facility
I have stored my belongings off and on over the past ten years and Madison Street Storage is the cleanest, friendliest, best value I have come across.
Recommended: Yes
Brenden Taylor
May 01, 2019
Excellent work all around!
This place is great. It is by far one of the cleanest storage facilities I've ever seen, and Ashley is a great manager.
Recommended: Yes
