Alarm, Floor 2, Interior
Alarm, Floor 1, Drive up, Outdoor access
Alarm, Floor 1, Interior
It appears confusion we between call center and storage site.
I was given cost information and details from call center, site did not have information when I checked into site office, resulted in over 30 minutes to get papers approved and signed. Too long.
I called to reserve a storage space and my conversation with Bridget was so nice and comfortableâ¦I really felt at ease about everything to set this up!! It was a great experience and once we met in personâ¦it was even better!! She and her husband were definitely focused on the customer they were helping!! I will tell everyone I know how great this was!! ððð
I am delighted to have moved into Security Public Storage in Richmond!
I needed to move out of a storage facility where I had been a tenant for 40+ years because the property had been sold and an office building will be constructed there. While that facility had been quite adequate for my purposes, it clearly could not compare to the Richmond Security Public Storage facility. Everything at the latter is far better and first-rate: location, construction, management, security, maintenance, etc. Although I did not want to make this move, I could not be happier to have done so.
Excellent overall customer service
While the location is less than perfect overall if, like me, you are without a car, the pricing cannot be beat! I was renting a smaller unit at a (slightly) more convenient place, but was paying almost twice as much! The savings alone makes up for the time to get there by bus. Otherwise, the customer service was wonderful - Both Melissa and Jordan made me feel welcome and valued as a customer . . . Which is an all-important factor to me.
The office manager was very helpful and made sure I was fully squared away before he left me on my own.
A great facility, fantastic people who run it.
Absolutely glad I chose this facility. Very clean and friendly and well secured.
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