Taylor K.
Mar 29, 2023
Great customer service!
The online check in system was incredibly easy and the customer service was great!
Recommended: Yes
Tai Clay
Mar 23, 2022
Weird office hours. Wonderful Customer service!
I was surprised at the ease of moving in. I was worried because I needed to move in same-day and I wasn’t able to get there for office hours. However, I was sent a link to pay and move in contactless and I was very appreciative of the customer service on that.
Recommended: Yes
Mark Butland
Feb 27, 2022
Clean professional friendly.
Good experience with the help. Reservations online in advance went flawlessly.
Recommended: Yes
Cherie
Feb 15, 2022
Cares about customers
This was the best experience I have had in Austin with renting a storage unit. I was able to do almost everything online. When I got to a point that I was stuck on I called customer service and the agent walked me through to the finish line. She stayed on the phone with me until she was sure that I was able to get into the gate and open my unit. I wish every facility had this type of service. The unit was CLEAN!!!! I was able to move right in and felt comfortable and confident that I made the correct choice in using this facility. Best kept secret in South Austin.
Recommended: Yes
Ev
Oct 28, 2021
Fast and simple process
Made my reservation online and the in store process was simple and fast.
Recommended: Yes
Lowell Brueland
Oct 20, 2021
Issues have already arise
Storage room broken into latch has been altered and I am missing a lot of things
Recommended: Yes
michael arendes
Apr 16, 2021
Great
Easy location and access to facility
Recommended: Yes
Joseph
Apr 30, 2020
Super easy
It was great to be able to sign up and move in with no interaction. Unit was clean and easy to get to.
Thanks!
Recommended: Yes
Sean
Nov 27, 2019
Great
This place was really helpful the staff were friendly and the storage space was nice and cheap Ford size I got
Recommended: Yes
Melissa
Sep 14, 2019
Extra conveniences without extra price
Excellent customer service, clean, do extra convenient things like sell locks on-site and (with your permission) they receive your packages or deliveries and have them placed in your storage unit.
Recommended: Yes
Don
Aug 25, 2019
Clean, friendly service and competitively priced.
Recently moved in. The property appears well maintained and clean with good lighting for evening visits. They seem to have regular pest control as well.
Recommended: Yes
Rebecca de los santos
Jul 25, 2019
Will definitely recommend
Gus was extremely helpful! If you’re a last minute mover like me this is where you wanna go. Customer service was great!
Recommended: Yes
Ashley
Sep 10, 2018
Easy and convenient
Location is convenient, move in was easy. Brought a broom to sweep unit prior to moving in which, which was a good move.
Recommended: Yes
Melissa
May 13, 2018
Just starting
Good value so far! Just starting but seems very nice with pleasant staff!
Recommended: Yes
Sylvia
May 02, 2018
Very professional staff
Nice staff and very clean facility. Convenient location.
Recommended: Yes
Patricio
Feb 21, 2018
Friendly and cheap!
Great price and friendly staff!
Recommended: Yes
Ashley
Oct 02, 2017
May the bridges i burn light the way to life storage
Unbelievable i bave been in twilight zone these past years getting zoned out by every storage facility manager in austin so keep ehe in rearview life storage is rolling past you
Recommended: Yes
Asantewaa Mawusi
Jun 16, 2017
A good experience overall. Peggy was great!
Customer service had the potential to be great. However, I had to return to clarify a billing error, which was a major oversight. With only one person in the office, due to a shortage of staff at another location (which I was told), with the over multitasking of one person, the attention to detail, somewhat took a backseat. For the most part, Peggy was very friendly, quite engaging and most accommodating.
Recommended: Yes
Shea
Feb 19, 2017
Best price I found
Easy access, quick setup. Staff was friendly and helpful.
Recommended: Yes
Albert
Feb 05, 2017
Quick and easy to get a unit
This place saved me time and money. The application process was quick and the customer service extremely helpful and friendly. Definitely will be doing business with this place again when I need a storage unit in the future.
Recommended: Yes
Melissa
Jan 26, 2017
Great service and clean storage facility
They were very helpful. The place is clean and safe. We have two storage units there now.
Recommended: Yes
richard
Sep 26, 2016
Freindly service. Nothing special just as expected.
Friendly sercive. Nothing special just as needed. Weird and hilly parkinglot but no problems with drainage.
Recommended: Yes
Ryan
Aug 01, 2016
Wonderful service.
The staff cares about their customers and will make any arrangements to ensure their satisfaction.
Recommended: Yes
Derrick
Jul 25, 2016
Fantastic rates at Uncle Bob's Storage
I was in and out in 20 minutes and don't let that minimal time fool you. Everything was explained in detail about the facility, hours of operation, additional insurance needs, security code access, contracts signed. And all done with fantastic customer service to boot. I did not feel rushed or pressured.
Recommended: Yes
Kimberly
Jun 13, 2016
Quick and Easy
Made my reservation online, and everything was ready when I got there. Clean units, easy access!
Recommended: Yes
Lucila
May 27, 2016
Great Place!
Easy to get in and store my stuff! Friendly personnel.
Recommended: Yes
krista
May 21, 2016
Wonderful place
The front desk lady was easy going and very easy to communicate with!! Thanks for a great deal!!!
Recommended: Yes
Akshay
May 21, 2016
Pretty good.
Not bad. Good deals. Great customer service
Recommended: Yes
Elise
May 02, 2016
Easy and fast service
Easy online reservation and easy process to get my storage unit. Be aware of their lunch break and limited parking outside their gate. Sterling, the associte manager did a great job with customers.
Recommended: Yes
Alexandria
May 02, 2016
EXCELLENT experience
Moving can be terribly stressful. But going through Sparefoot and finding Uncle Bob's Self Storage has been amazing. I love Sparefoot's price comparisons, and Uncle Bob's is reasonably priced and the customer service is FANTASTIC. 11/10 would recommend.
Recommended: Yes
Marissa
Apr 28, 2016
Cheap, Friendly, Free Truck for 8hrs. Its completely clean and the staff was awesome. They got me in there very quickly and made it simple.
Recommended: Yes
Angela
Apr 18, 2016
Amazing guest service!
Great people to work with! The unit was very clean, and they allow you to use their truck for free!
Recommended: Yes
Amy
Apr 17, 2016
Great Customer Service
The person at the desk was friendly and helpful. She gave me all of the information I needed and took me to my storage unit.
Recommended: Yes
Patrick
Apr 14, 2016
Great experience overall. Quick handling and setup, used provided truck which was great, storage unit very accessible while protected as in hallway.
Recommended: Yes
Danni
Apr 05, 2016
The staff at Uncle Bob's was incredibly helpful, and helped put me at peace during an otherwise stressful time. They were very accommodating, allowing us 24-hour access for our move-in date with no extra charge or hassle. I am very grateful!
Recommended: Yes
Patrick
Mar 30, 2016
Great protected storage facility
Great customer service, easy access, clean storage space
Recommended: Yes
Marissa
Mar 30, 2016
Recommended: Yes
Marissa
Mar 26, 2016
Clean, friendly, secure
The property manager was very friendly and took her time answering questions. The office area and the unit were both very clean.
Recommended: Yes
Adam
Jun 08, 2015
Fast, Easy, and Understanding
Every criteria was met, the staff was courteous and made sure to let me know when I left my spare key in my storage unit.
Our Sparefoot salesperson was great as well.
Recommended: Yes
Arnez
Apr 19, 2015
Recommended: Yes
Morgan
Apr 12, 2015
The person on duty at the desk wso very helpful and informative. The unthe was better secured than I had previously thought. Overall, a very good experience.
Recommended: Yes
Jonathan
Apr 02, 2015
cool guy in the front
Nice place , guy in the front is very helpful
Recommended: Yes
Veronique
Mar 27, 2015
Recommended: Yes
Shana
Jan 29, 2015
Stacey was amazing. Even called the night before to let us know a moving van would not be available. The customer service is great and the units are climate controlled and tidy. The other good reviews on this location on on point. So far, so good.
Recommended: Yes
Brendan
Jul 17, 2014
I had some frustrations with the insurance requirements, but that didn't have anything to do with the management, who were very helpful.
Recommended: Yes
Federico
Apr 08, 2014
Recommended: Yes
Alfredo
Mar 08, 2014
I believe they are trying their best.
Recommended: Yes
J. Aldaco
Feb 28, 2014
Immediate move OUT!
I had worries that the storage quotes I was given were going to be far out of my price range and I would never find a place to store my belongings. Then my friend suggested Uncle Bobs. I used my cell to Reserve a unit and a free truck to move! THE BEST! I had the truck for 6 hours and was able to store everything I owned in a cost effective storage unit.
The on site manager answered all my questions and kept the property clean. I would recommend Uncle Bobs to all my friends and family.
Recommended: Yes
Stephen
Feb 06, 2014
Great place for a great price. Free truck rental made a big difference. The people up front are incredibly nice and patient as well. I would recommend this storage to anyone.
Recommended: Yes
Diamond
Jan 14, 2014
fast, but informative
Recommended: Yes
Paula
Jan 08, 2014
The lady who handled my paperwork was very accommodating, answered all of my questions and was very respectful.
Recommended: Yes
Morgan
Jul 23, 2013
Good, helpful customer service. Seems like a well managed, secure facility
Recommended: Yes
Rasha
Jul 16, 2013
They are helpful when I ask for help
Recommended: Yes
Ernesto
Jun 11, 2013
Recommended: Yes
katie watson
Mar 30, 2013
Great price, great help
uncle bob's storage is a good storage place, great price and when I had to upgrade my unit to a bigger one there was no problem. also have a truck available to use if you need it. I am very happy and pleased with the place and recommend it!!
Recommended: Yes
Mick
May 12, 2012
nice folks, good value
check them out. They were very helpful and were willing to work with me, even offered several solutions to meet my needs. Due to logistics, I needed a place closer in, so was unable to use them, but they make the process of getting started clear and without hassle.
Recommended: Yes
