Mar 01, 2019
Excellent customer service
The name is Affordable Storage for a reason. The prices are unbeatable, the customer service was wonderful. Heather rocks!!! Also the groundsman, I'm not sure what his title is but even he was very pleasant. Customer service like this is hard to come by nowadays. The grounds were well taken care of and my overall experience was awesome!! Thank you Affordable Storage!
Jan 25, 2019
Great storage facility
Very professional staff. Highly recommend
Jun 20, 2018
Please with the costomer service
Great location, security and staff.
Apr 25, 2018
Just what we needed
Very helpful and affordable storage center.
Mar 25, 2018
Good price for vehicle storage; and friendly and helpful staff.
I arrived at the office about 25 minutes before the close of the business hours. Carmen was very friendly and efficient in paper work. It seemed that parking my car there was a good decision.
Jan 31, 2018
Nice place, clean, safety and good customers service
Nice place, clean, safety and good customers service :) thanks
Dec 12, 2017
Great staff, great prices. Super clean
I rented here 2 months ago and i have had nothing but a great and wonderful experience with the management of this storage place. They are nice, helpful, and secure. Would definitely recommend.
Sep 03, 2017
So far so good
Just moved in see what happens
Jul 10, 2017
Super fast and easy
I needed a place last minute and this was super fast and easy and they had a truck. To usebfor free
Jul 05, 2017
Well Priced and Great Customer Service!
Easy process and wonderful staff!
Jul 01, 2017
Super afforadable, staff is friendly, and the paper work was easy and fast.
Jun 28, 2017
The staff were helpful and very friendly, it's a secure space, and the price is right!
Jun 07, 2017
Great price and service
Good facility customer service was excellent I'd recommend to anybody else
Jun 07, 2017
Excellent personal & attentive customer service; a rare but greatly appreciated experience.
I was as attentively listened to & this was not only felt but proven by the effort put forth to provide the most appropriate option all while reiterating my specific scenario. In addition when I contacted the facility the staff, especially Christina put a lot of time & effort into assisting me through an extremely difficult situation with the heart of compassion, grace and sincerity. In the midst of a chaotic & devastating trauma I found a reminder of the beauty still remaining within unexpected places & experiences that blessed me with true humility & gratitude. The effort of all 4 individuals I encountered was impactful in ways they may never fully know. Thank you.
May 30, 2017
They were very helpful. Considerate and worked with me
May 28, 2017
Friendly and helpful
Wirds cabt describe how helpful they are
May 28, 2017
I really do not have time for this.
Feb 04, 2017
Excellent customer service and everything was just as it said it would be on the description
Dec 14, 2016
Amazing and charming guest host
This is my second time storing stuff at the facility and I love the hospitality that I got from the guest host. She was amazing and charming.
Oct 22, 2016
Friendly staff made it easy to choose.
Rceived helpful information and easy to use
Oct 09, 2016
Easy and convenient
Overall very good experience - Crystal was friendly and helpful. Was very helpful to be able to "rent" their truck. It was not completely free as there is a reservation charge for the truck instead of a rental charge. But still a good value.
Oct 08, 2016
Clean, friendly, professional and helpful.
I had a 100 percent satisfaction experience.
Sep 28, 2016
Easy access and great service
Found this place on spare foot, never would have considered otherwise and we are happy with everything.
Aug 12, 2016
Great folks in the office. Clean and easy to move in things. Very affordable.
Jul 23, 2016
I would recommend this facility over any other I've been too. Very clean & friendly staff.
Jul 08, 2016
Great price, very helpful and friendly!
I was in a pinch and needed a 5x10. They were the only place in the area that had a unit available, but they had the best prices AND offered a truck to use for move-in. I did have an issue with my gate code at first, but they fixed it quickly. Great customer service overall.
Jul 04, 2016
I had a great experience.
I showed up to pay for my storage and the girl that helped me was amazing, I was having a very stressful day and she made things so easy to take care of. I can't remember her name. It was exceptional service.
Jun 26, 2016
decent facility cheapest one.I.could find
Decent facility. Cheapest place I could find and they give you a lock!
Jun 17, 2016
I'll be recommended to everyone!
May 15, 2016
Gate Code Issues
Great price, friendly staff - The only problem is they are having issues with the access codes for the gate. Had I put everything in a uhaul and couldn't get in the gate I'd be pissed. Only was able to get in because I arrive at about 4:30 to unload. They close at 5.
May 14, 2016
very nice staff, professionell
Sherry was great, very friendly, place looks really clean. Think I made the right choice.
May 03, 2016
Great service still exists!
Outstanding help made for seamless move to area.
May 02, 2016
Apr 28, 2016
It was what I expected.
Apr 23, 2016
they made it easy
The staff smile and are very helpful. The facility is well kept.
Apr 14, 2016
Very knowledgeable and friendly
Apr 03, 2016
I was so relieved to find a very large storage unit at an affordable price. while we sell our current home then build our retirement home on the East Side! Very friendly and helpful staff. We live in Bonney Lake and very happy to Store here in Kent!
Mar 24, 2016
Terrific people. Would happily recommend it.
Feb 21, 2016
PROFESSIONAL AND SIMPLE
The staff were friendly and very professional. Worked quickly to process the paperwork and provide us with information and security set up. Easy to reserve, easy to complete transaction and easy to move in. For a small reservation fee we had a large truck for longer than we needed FREE! Only drawback would be only 30 miles included.
Jan 11, 2016
Fair Price, Good management - don't reserve online. Call the location.
I reserved this unit over the phone from the website phone number. The person I spoke with promised the truck for the day we moved in but the manager at the facility rented the truck out the day before our move date. Be sure to check with the actual location about reserving the truck if you want it. Other than that major inconvenience, it's a fair price and the onsite manager is very nice.
Nov 02, 2015
average and personel were all rude and pushy
Will do for what I need I guess
Sep 29, 2015
Sep 25, 2015
Happy to have my place cluttered with boxes etc... and storage unit helps save stuff not being used right now!
Also, I can always go there to get what I need and get organized without being overwhelmed with the clutter.
Sep 18, 2015
Great mom and pop storage facility
This storage facility in Kent has a friendly staff, affordable storage (hence the name, hehe), and immaculate grounds. Would store there again.
Aug 31, 2015
Very friendly and helpful staff.
Aug 05, 2015
It's an alternative to store things if you live in a very small space and does not
and does not have a spare room in the house one lives in. the house is kept free off "stuff"!
Aug 02, 2015
Super nice manager at this location!
I appreciated how nice the manager Shelly was to work with. I wish the general area where the storage is located garnered a better clientele. Lots of reported break-ins to the property.
Jul 28, 2015
A little pricey but good access and facilities.
Great 24/7 access, good customer service, ok pricing.
Jul 25, 2015
nice but high price
Fair facility have had better.
Jul 25, 2015
Nice and clean. Security is good. The only drawback is price.
Jul 03, 2015
Needs more staff
Very nice lady who helped us but she was all alone and needed help.
Jun 25, 2015
great place, great price
Customer service was great, unit was clean and secure, price was better than anywhere else in this area fir the large size I needed. And you get to borrow their moving truck for free on moving day. What more could you ask for in a storage place?
Jun 24, 2015
Easy process and friendly staff
It was very easy to move in, and the staff was very pleasant and accommodating.
Jun 21, 2015
Friendly and helpful staff
The facility had a friendly and helpful staff, I would recommend them to anyone looking to store stuff.
Apr 23, 2015
Over all the people were very helpful and thoughtful
The people were very kind and helpful through out finding and getting a storage place for my car. I feel safe leaving my car at the center. I also know that I can contact them at any time and check on things even though I am far away. Thanks for everything.
Apr 09, 2015
The lady that helped me was amazing.
I found it to be a very nice place. It wasn't far from where I am so it was very convenient
Apr 08, 2015
pretty good. nice location.
Best price i could find for what i needed in my area. Employee was very tolerant as i had my 3 children---all under 7--- in the office with me at sign up. Free lock, secure location, late access hours
Apr 03, 2015
Return the "free" van late? Loose $200
The storage unit was fine, but we had a lot of things and needed their truck. I opened the storage account with a reluctant worker who wanted us to come back since it was 4:50 and she didn't want to stay, but ultimately did and signed us up. Things were rushed, and the van rental was decided upon for the next day. I quickly signed contracts, so yes, my fault, but never once did anyone say "if you're late returning the truck, we'll take all of your deposit, even though we know traffickn this place is insane at 9am when the van is due back.
Criminal. We are not wealthy people, and with all of the other moving expenses, this really hurt our food budget.
Mar 10, 2015
I think things would be wonderful if they had another sign to help show the location of the building and where to find the office.
Jan 19, 2015
Reserved a smaller unit then rented. The lady we worked was very friendly and accommodating.
Nov 02, 2014
Office staff was great to work with!
The front office staff were friendly and helpful and got the paperwork done quickly. (Note to owners: upgrading to tablets and having it all done electronically would be even better!)
The unit was clean and ready to go. Thanks!
Nov 01, 2014
It is good
Aug 14, 2014
Not a wonderful experience!
I moved into a storage facility. I had to to load my truck and unload my truck in the same day, and by ten o clock that night we only had a third of the truck unloaded. The gates closed at ten o'clock and I was locked in all night. So by 9am I had no charge in my phone to call for assistance. And I was supposed to return to the truck at 915, obviously I did not have the time.
I was charged an extra 310$ besides the first 189$. This storage facility wound up costing me over double the original price. I am thoroughly unsatisfied.
I look forward to atleast my 20$ rebate.
Jul 17, 2014
Jul 10, 2014
Paperwork over and done(there's ALWAYS paperwork), the process was easy-peasy and I am moved in!
May 19, 2014
Mar 25, 2014
curteous office staff, good selection of storage lockerfs.
Oct 23, 2013
Jul 09, 2013
Very satisfying, professional, efficient and friendly.
Jun 18, 2013
I had an easy time, the people were courtious and friendly. The unit is rodent treated and gated.
May 16, 2013
the staff answered all my questions. it was a great experience.
May 10, 2013
The only thing that was somewhat a suprise was that the internet price was good only for one month and that was not mentioned in the add. Did not find that out until half way through the paper work. Had I known before I might have elected to go with a storage company that offered the first and or second month free etc. But we are here now and will live with our choice. Next time a little more through. Thank you.
Apr 30, 2013
I had first paid for a unit that was too small and they were able to transfer me to a bigger unit with no trouble at all.
Mar 12, 2013
It was ok. Nothing special.
Feb 21, 2013
Great value for the space. Friendly front desk,
Feb 21, 2013
Integrity and kindness seem very rare these days. Excellent service and honest people. Really awesome to have the free truck to move my stuff with.That was the best selling point.
Jan 16, 2013
I have had Storage with Affordable Self Storage in Kent for 2 years, I wanted to say how every helpful all of the staff have been. Every time I have called to make a payment , the ladies have been nothing but nice. If I have been a little late they have taken the time to give me a reminder call. So that I didn't end up with a late fee, this has be helpful. I just wanted to say Thank you , to all of the staff at Affordable Storage Kent, So Thank you Shelly, Peggy, & John for the Great Customer Service , and keeping my things safe for me.
Jan 11, 2013
The current Manager Peggy has lied anout them having a corperate office, has hung up on me when I challeged about the "corperate office" and I asked her for the phone number to "corperate". Rude, condescending, and very petty is the general feel of the management.
And by no means, if you forget to pay by the 7th expect anything but massive late charges, and the fast take over of your belongings, they will take them after 40 days and if you are somehow 39 days late your late fee's and leins will equal to tripple your rent. Dont leave anything you care about here and do not expect any accomadation after they have your belongings
Dec 18, 2012
They were very accomodating to my specific needs now and in the future.
Nov 29, 2012
They should complete all paperwork PRIOR to moving into the storage unit as I had to pay movers an extra hour of having them sit and wait - out $50.00 for two at $25.00 per hour.
Nov 24, 2012
My parents unit was stripped clean of all their things they have been collecting for retirement...200k worth. I will be ensuring that a serious investigation takes place. Wheres the security cameras at the gate...?..I know it was an inside job...or was It?
Sep 13, 2012
Sep 12, 2012
Shelly was great! She went over the sizes and prices and then suggested I look at the units to see what would work best. Good thing I did because I needed a bigger unit than I thought. She got me in and out in under 30 minutes and even though she was really busy she was cheerful, polite and pleasant. I will recommend this facility to all my friends and family!!
Jul 05, 2012
Very kind and helpful service
The ladies at affordable storage were very helpful. They went out of their way to get us the best pricing and service. I appreciated all the input and suggestions. Thank You!
Jul 02, 2012
Great Facility, Excellent Staff
Very clean unit, and very helpful staff
Jun 30, 2012
friendly and affordable
My family and I were relocated up to seattle from California. I needed to place all my things into a locker until we found a house. I needed a large enough locker to facilitate everything. The manager was very friendly and helpful. The price was great and the manager even gave us info for Realtors to help us find a home. Paper work took a little long, but they were very helpful.
Rex B. Craig
Apr 23, 2012
Best I've delt with.
Made sure i got the right size unit for my needs , explained all available options, units and facility are very clean, and use of truck a big plus. And very friendly .
Feb 14, 2012
Very Helpful, a Good Deal !
I found the staff at Affordable Self Storage in Kent to be very helpful in making the paperwork as easy and understandable as possible. The Unit I rented was clean and in very good condition. The locking system for the units are of a good design that would be very hard to get into without the proper key. These are Not your average hanging padlock door locks that anybody with bolt cutters could get into! Overall a Great place to do Business with.
Feb 05, 2012
nice people at the facility
they were helpful and got us through the process in a reasonable time
Mike & Stephanie DeHart
Jan 31, 2012
excellent customer care
Fran was so friendly and helpful that renting a storage unit there was a breeze. They are very affordable, clean units and the staff is great!
Jan 24, 2012
In a hurry
Aren't we all these days! Found Affordable Self Storage in Kent on Sparefoot. Ran down there (I need visuals!) and rented the unit. Toured, signed and ready to move in in about 30 minutes!!!