Dec 14, 2022
Close and convenient
Check in was seemless and I recieved great info on location and ease of accessibility. Like that carts are there if needed.
Nov 06, 2022
I chose this storage facility based on price and location. Conveniently located and easy to get to.
Sep 27, 2022
Quick and painless
The young lady who helped us was very quick and on point with us on 9/26/2022. She was very clear in everything we needed to do. I highly recommend renting from here!
Jan 15, 2022
Great service, quick move in
Great service, quick move in, clean unit and easy to navigate
Nov 30, 2021
The best in town
Friendly, fast and secured. This place has the best pricing in Madison and they are great in getting you a unit fast.
Oct 19, 2021
A great experience!
Renting a space was super easy. Mike showed me the space I would be renting, then we went through the rental contract to get everything set up, and I was good to go! Fast friendly service and clean storage spaces... Exactly what I needed!
Oct 14, 2021
Friendly and clean
Mike was super friendly and helpful. Thank you!
Sep 15, 2021
Quick, convenient, and pleasant experience
Management was kind and professional and the move-in was seamless!
Apr 15, 2021
Great Rates on Storage in Madison
Wonderful storage facility Jeff went out of his way to accommodate me help me get settled in, thanks again!
Feb 18, 2021
Safe and Clean Storage Space
I have rented a space 10+ yrs and the staff Becky & Frank are always friendly, attentive and resourceful. I am extremely satisfied with my storage space at Secure Self Storage and the customer service they provide. Keep up the good work!
Apr 17, 2020
Best around fair and honest
Real people. Honest. Trustworthy. Frank is the best. They work with you. Going anywhere else is a waist of money and time.
Dec 21, 2019
devastated by mice infestation
Do NOT store your things at Security Self Storage in Fitchburg. We lost half of our belongings to a mice infestation. So much of our clothes, kidsâ toys, kitchen stuff, couch, and more was destroyed by tons of poop and them chewing everything up. It was devastating. We called the company right away, and had to wait and wait to get a call back. When my husband finally physically went to them to show them photos, we were told they do not have insurance to cover this, and we were not reimbursed for the items we lost. We were moving to a different house, and had used this storage for 4 months. All the units are connected on the inside and we think thatâs how the rodents got in. Spare yourself!
Sep 30, 2019
Very friendly staff and he was helpful too.
The man who helped us was very helpful he explained everything thoroughly and was friendly too.
Sep 27, 2019
Sep 15, 2019
Staff was very friendly and helpful. Reservation process was easy.
Sep 03, 2019
Upmost Customer Service
I worked with Jeffrey who was just wonderful. I not only came in 10 minutes to close, as I was running behind, but upon speaking with him, I realized I reserved the wrong type of unit. Thankfully, he was able to move some things around and was able to get me the one I needed. I pulled up with a big uhaul and had accidentally reserved a 5â5â space! Needless to say, he made it work and all at last minute. Great customer service, would recommend.
Nov 14, 2018
They helped me in my time of need. I'm glad I found them.
Thank you! You guys are a life saver!
Mar 01, 2018
Friendly, helpful customer service and great prices
Though I only recently took occupancy of a unit, I have been very satisfied with the facilities thus far. Frank was extremely helpful and even stayed late to assist when I was running behind for my appointment. He does a great job!
Feb 16, 2018
Very nice people
Service was quick and courteous. Price of unit was as promised. Iâm happy.
Jan 19, 2018
nice place to store your items
things are going well so far.....
Mar 25, 2017
The lady in the office was very nice and fast with the paperwork. I feel like the price is good compared to anywhere close to madison. But in general I think the price for a starage unit anywhere is high.
Feb 24, 2017
Clean, efficient, friendly
Becky was so nice!!!! I didn't expect so much for such a low price!!! I would definitely recommend them to anyone!!!
Feb 04, 2017
Great price for a great unit
The unit was clean and well maintained. Service was great and the staff was helpful to answer all questions. Even went above and beyond to salt in front of the storage space the day I was moving in. Highly recommend.
Dec 19, 2016
Moved in when it was -10 degrees and the sow was shove;ed and still had easy access.
So far, so good. Paperwork went quickly and although there was a foot of snow on the ground and sub-zero temps our unit was very accessible.
Jun 13, 2016
Will hear you out your needs
The young lady LISTENED to what I needed completely THEN gave sound advice for my storage needs!
May 31, 2016
Very quick response and friendly office staff
Good experience. Competitive pricing and convenient office hours.
Apr 28, 2016
Apr 10, 2016
Apr 08, 2016
the personal was very helpful and even let me store the moving truck on their lot until the following day when I was able to get it unloaded. Also he even checked for a lock to lock up the truck over night he made sure that the lock that I purchased to make sure that it worked. Turns out that the first lock did not work he gave me another lock for the price of the first one. Now that is costumer service.
Mar 24, 2016
Great storage for a great price
I was able to get the unit immediately. I also appreciate the month to month leasing!
Mar 23, 2016
Jan 29, 2016
Love the security. Not a fan of the tight spacing between units.... The hills are a pain. Excellent folks to deal with.
Oct 14, 2015
Quick and easy. Very good
Oct 01, 2015
Th facility is clean and secure.
The price is right, the facility is secure and clean.
Sep 30, 2015
They ask way too much information to move in.
Overall OK , but they ask way too many questions. I found it easier to get a car loan than get into a storage unit here....
Sep 26, 2015
Sep 16, 2015
Very helpful staff. Actually moved to a little larger unit than I had originally booked because she took the time to show me the different open units so I could compare them in person.
Aug 30, 2015
Normal, nothing special.
Mar 06, 2015
Mar 04, 2015
Becky was really helpful and offer and extraordinary great service. I recommend it to any one.
Mar 04, 2015
friendly staff,very clean storage,price is wonderful
Overall so satisfied and most of the price is so affordable,my unit is so clean even was given permission to use pallet that was left in there,thank you!!!
Feb 07, 2015
I don't have anything negative to say about the place
Jan 16, 2015
good price for the service and unit. I still have to see how it keeps my items, no leakage , being dry. will check it out.
Dec 08, 2014
good, clean, helpful,
They were helpful and the lockers are good. Especially liked that you can purchase a very high quality lock there for only $5.
Dec 02, 2014
was easy and fast is my first time renting a store unit and I did love the help and the experience.
Nov 22, 2014
This Place is nice and secure, I would recommend it to any one looking for storage space. People are friendly and nice to customers.
Nov 18, 2014
Friendly, Clean, Reserved ONLINE
I'm a new customer. SO far so GOOD!! Customer service was awesome--Friendly. I'm storing my motorcycle in their 5X10 Unit which is a perfect fit :-) I can't give a perfect score yet because I'm a new customer LOL
Jul 01, 2014
Great Service Once I Was Able to Get a Unit
I had originally reserved a unit through this site but they called later to say they had run out of units (so it wasn't actually a reservation). But I checked back in when I needed the unit and one had opened up. The customer service is great (he grabbed some bottles of water for us while we were unloading everything) and it is easy to get in an out of. I would definitely recommend it.
May 19, 2014
Very helpful service
Frank was very accommodating and helpful. My space was ready for me when I got there.
Apr 21, 2014
Good experience with staff and facility.
Mar 25, 2014
It is what I need right now.
Feb 20, 2014
I needed a small storage unit last minute and they offered the best deal. Frank was an awesome host and entertained both my roommate and me while we were waiting for our cab back to campus. Great experience.
Feb 20, 2014
I was just looking for a small unit and I reserved one late the night before going in. The woman at the desk was not only helpful but she was also very friendly. I got my unit and it was a perfect size for a fair price. I would have liked it to be cheaper but who wouldn't?
Feb 04, 2014
Dec 20, 2013
Great Value & Service!
Very good customer service! She allowed us to view 2 different sizes of units before we signed to make sure that we got the size we needed. The signing process went very quickly, which was nice because we had other errands to run. The access to the units isn't complicated but seems secure. The value for the size and facility is a good deal!