Jul 03, 2020
Clean, easy, but overpriced
The facility is great - I just wish the price was a bit lower.
Jun 29, 2020
"Thank you for your reservation" "what reservation?" they say
"Thank you for your reservation" is what the prompt said. My reservation, which was confirmed 24 hours beforehand, was not honored with the ludicrous excuse that an e-booking had taken the space I had RESERVED and shown up to claim on the day of my move.
THANKFULLY the staff at this particular location where well-intentioned and helpful, if a little fumbling, and we were eventually offered a different space at the same rate. I don't know if this was human error, a problem specific to e-rentals, or the norm for Public Storage but anyone doing marketing, PR, or management at this company needs to address anything that prevents you from honoring reservations.
May 25, 2020
Gissett was very helpful and a really nice lady.
May 11, 2020
Storage manger is very knowledgeable(Eileen)
Storage manger was knowledgeable
May 02, 2020
Very good service and reasonable pricing
From booking through confirmation and move-in,the service was excellent and extremely fast responses. They were very flexible and accommodating.
Feb 05, 2020
it was owesome
it was owesome
Feb 04, 2020
Extremely pleasant staff
Extremely pleasant staff , very helpful. As long as the price doesn't go up crazy I'll stay here.
Jan 07, 2020
Manager and staff were very help full...
Manager and staff were very help full with many questions and did a great job
Sep 12, 2019
Good customer service.....2 carts?
Good customer service. Nice, clean storage unit. Love the locks. Only two carts in our building... which is honestly ridiculous. That is only thing from a 5 star rating.
May 28, 2019
Malik was wonderful
Malik was wonderful. He was very helpful. Very much appreciated it
Jan 03, 2019
Great location, access, and price
Jul 09, 2018
Oct 06, 2017
I had a good experience
I had a good experience, the staff accommodated me and I was well pleased.
Sep 29, 2017
This is my 2nd time using this location in-between moving. The customer service was great and the place is very clean.
Sep 04, 2017
The Professional Service I got was exceptional. the gentleman behind the counter Mike helped me with every step, and even went so far as to save the spot for me that was small enough. five by five and held it for me. Mike didn't have to do that, excellent service excellent staff( I would suggest you keep Mike around for awhile cuz you have one great employee there) , if the need ever arises for a storage space again I will be back to Public Storage on bull Hill Lane in West Haven Connecticut .
Aug 30, 2017
Upon arrival, we were greeted and assisted by Bryan. Moving is stressful itself, but I can honestly say that Bryan made this part of the process very easy and pleasurable. I wish him and the staff at this store all the best. Thank you for all your help and for your very friendly customer service. Also, very clean place!!
Jun 13, 2017
I have never posted a Google review before, but Kim's 5-star service at this Public Storage location made me more than willing to review. She was very friendly, patient, and knowledgeable, which was obvious as she easily answered my long list of questions. She also gave me the special and showed me the perfect storage locker to hold all of my belongings. The facility is very clean, well lit, and under substantial surveillance.
As Kim was ringing me out, there was a problem with the reservation entry only a few minutes before closing. Kim diligently resolved the issue without any complaints, graciously staying more than 15 minutes after closing to ensure everything was correct. I cannot say enough about Kim's demonstrated loyalty to customers and the company. I emphatically recommend her and the Public Storage location at Bull Hill Lane!
May 10, 2016
A very pleasant experience
Everything was explained and they made sure I understood the charges. I saw the unit first and made sure that it was what I needed.
Feb 27, 2016
The manager was able to help me with my needs and help me get a good storage unit with a good price
David - New Haven, CT
Sep 02, 2015
Clean & Convenient
The management/staff at the location is friendly and provided a very detailed review of the property and storage units. The price is reasonable. My only complaint is with the elevators where the doors don't stay open long enough to move items in and you have to enter a security key outside of the elevator. It would be better if this security keypad was located inside the elevator itself. Other than this, no complaints and satisfied with the space.
Sep 02, 2015
We received professional courteous service, PS is a great place to rent. The store, units, halls, and grounds are very clean. It's a safe well lit place and the staff are ready to service its renters.
Sep 01, 2015
Mike is very good at what he does, and very helpful.
Aug 26, 2015
The check in was good but the person failed to mention how the code and the elevator work. It took a good 20 min to figure out that I had 3 min to do the code and press the button in the elevator to reach floor 2.
Jan 17, 2015
Felt like I was part of the family !!!
When I showed up Eileen was on here way to do some cleaning on the property. She welcomed me and changed her plans and helped me. Eileen and Mike made sure I had all the facts and was comfortable with everything. They are a great team and an asset to your company!!!!!!!! Storage #20230 West Haven CT
Jan 16, 2015
Clean and accessible
For a fair price, Public Storage offered a clean, climate controlled unit with easy access.
Jun 09, 2014
mike is the best employee you have
Mike is there for the customer he is willing to help you railroad is safe
Mar 19, 2014
I had the best experience at the Public Storage on Bull Hill Lane in Orange, CT. The employee by the name of Diana was very helpful and informative. She really knew her stuff. I would recommend this place to anyone.