RICHARD STEVENS
Sep 09, 2022
Simple and easy online reservation
It was real simple and easy to reserve a spot, set-up an account and pay online! A very convenient app that allows you to enter and exit using your phone.
Recommended: Yes
Patty Burleyson
May 01, 2022
Good prices
Great storage and clean. Fantastic and helpful customer service.
Recommended: Yes
H
Sep 07, 2020
Cheating? Definitely bad customer service
Reservations On self storage.com do not capture if the facility allows motorhome with car trailer to be stored in single space. I spoke with the agent public storage location at 9576 cypress creek parkway and told her I am coming in with motorhome+car trailer total length within the unit size reserved. She confirmed availability and asked me to come in as soon as possible. After 3 hours of drive and upon arriving at location she says I have to rent 2 spots one for motorhome and other for car trailer!!! I explained the inconvenience of separating them and parking them separately. She claimed that it is policy of public storage Company that car trailer needs separate spot. She could not show me the policy upon request. She doesn’t care. She then threatened to lock my stuff in the premises unless I rent 2 spots. She said that she has to leave (this is at 2.30pm). Location closing time is 6pm. They are cheating customers.
Recommended: No
MJ
May 19, 2020
Good place to store things.
The online reservation was not as accurate as I would have liked it to be. I had to call the call center to try to make an adjustment to my reservation, however after several attempts, the representative could not figure it out, so she told me that I was going to have to keep my reservation time/date the same. The check-in experience was not too bad. The manager was professional. The process was rather quick and I liked my unit.
Recommended: Yes
Nyree Love
May 11, 2020
The customer service was exceptional
The customer service was exceptional, all of the questions that I had were answered. My overall experience with public storage was absolutely great, I will definitely tell my friends and family about my experience with public storage.
Recommended: Yes
Anonymous
Apr 18, 2020
Great Storage!
Great storage facility with awesome team members.
Recommended: Yes
Marcus Jones
Mar 06, 2020
Great service
Great service, wonderful staff. Safe and secure facility.
Recommended: Yes
Kristie
Feb 04, 2020
Khris was knowledgeable and friendly
Khris was knowledgeable and friendly. She double checked to make sure the space was right for my needs and the whole process only took about 15 minutes. Awesome customer service.
Recommended: Yes
Fabian Ramos
Oct 12, 2019
First I call to see what the price is...
First I call to see what the price is it was very economical compared to other storage units closest to me within two hours I was in a new storage unit
Recommended: Yes
Verina Williams
Jul 03, 2019
Chey was awesome in helping me with...
Chey was awesome in helping me with showing the unit and her customer service is EXCELLENT..
Recommended: Yes
Ensy Gonzalez
Mar 05, 2019
Loved the over the phone and on site...
Loved the over the phone and on site great customer service.keep it up Chey
Recommended: Yes
Christina Cammack
Jul 09, 2018
Thank you
Thank you! The Service was great.
Recommended: Yes
Fiza Khan
Jun 11, 2018
Great storage
Great experience with Public storage. It is a bit expensive but at least you are rest assured that your vehicle is in a safe place where there are 24 hours surveillance protection. Only thing is that I wish you can swap a vehicle with another one in the same garage unit.
Recommended: Yes
Susan Bell
May 29, 2018
People were very nice and helped me...
People were very nice and helped me find unit I needed.
Recommended: Yes
C Sutherland
Apr 09, 2018
Other than the hours not being too late...
Other than the hours not being too late I have no issues.
Recommended: Yes
Paul Henry
Apr 04, 2018
I think this is a awesome storage...
I think this is a awesome storage facilty with wonderful customer service. The access to the property and and the security of the property is what drew me in. I think that I would definitely refer you guys to all of my friends and family. Thanks for your continued customer service and continue being great...
Recommended: Yes
Latrease Jones
Jun 10, 2017
Miss Gabby is such a sweetheart! ! She made renting a storage space so quick and easy, I had a lot of questions and concerns about the place but she reassured and helped me though it all without any trouble. THANKS!
Recommended: Yes
Jesus Garcia
Jun 07, 2017
This location is convenient and easy to locate. Pricing and convenience are what drew me to this location but the staff are what make it truly outstanding. Alex was incredibly informative and helpful. I would definitely recommend .
Recommended: Yes
J. Washington
May 24, 2017
Great customer service.
Great customer service.
Recommended: Yes
Alex Salinas
May 24, 2017
Alexandra is such a wonderful help when it comes to having any questions or concerns about your storage needs. She makes your entire experience easy and makes you feel welcomed! I couldn't imagine storing anywhere else.
Recommended: Yes
Toni daniels
Apr 14, 2017
Alexandra was very knowledgeable and friendly and helpful and answered all of our questions. We would definitely recommend this location!
Recommended: Yes
Ryan Collins
Sep 20, 2016
Easy, affordable. Reliable
The staff was friendly, courtesy, and informative. Was an overall great experience.
Recommended: Yes
