Life Storage - 3163 - Austin - Lamar Blvd

Convenient and friendly

It may not be the cheapest, but their customer service is top notch and super easy access. I feel like my concerns are addressed quickly and my items secure.

Recommended: Yes

Large Storage for a Good Price

Our storage space is large, easy to access and the set-up was a breeze. Great price for great storage.

Recommended: Yes

Best Value in Austin, Texas!!!

Life Storage may not offer the first month free or for $1, but for anyone looking for at least 3 months of storage, they have by FAR the best value that I have seen in Austin. Great customer service and very efficient system!

Recommended: Yes

Convenient location, good price, very knowledgeable and pleasent staff.

What else is there to stay except the manager is easy to work with and funny. A good shopping experience.

Recommended: Yes

Great customer service

Good listener very attentive and fast learner

Recommended: Yes

Actually climate controlled

The last climate controlled place I rented was like, 90 degrees in the summer. This one’s not as cool as a house, but it’s absolutely fulfilled my expectations. Had some confusing calls in trying to set up my account without coming out to the facility first so if you have issues, it’s because they’ve been having trouble staffing. Call back another time and maybe ask when a manager will be on-site who will know how to better answer your questions and get you registered and ready to go much more quickly than if you go in person.

Recommended: Yes

Smooth and easy experience

Lillian was very helpful and I was able to get in to my storage unit very easily.

Recommended: Yes

Easy, fast, convenient

Very easy to apply and move into the unit. Everything is set up and given to you.

Recommended: Yes

Excellent customer service.

Truly appreciated the rep's helpfulness.

Recommended: Yes

Nice facility

Easy moving experience, friendly customer service. Facility is clean and well lit.

Recommended: Yes

A sorry way to treat new customers

The only thing I didn’t like was the fact that you sent me a receipt and instructions on everything to bring when I moved in, and YOU NEVER MENTIONED anything about insurance until I show up with all my stuff to move in and then you try to force me to pay $12.00/month extra because I didn’t bring proof of renters insurance. That’s a pretty sorry thing for you guys to do to people.

Recommended: Yes

Review

The staff was super friendly. Also, the unit was clean and ready when I arrived.

Recommended: Yes

Good place

Good place. Clean facilities and good customer service

Recommended: Yes

Friendly and quick

Very friendly and quick! It was super easy to get my unit

Recommended: Yes

Super easy and Great experience

Thanks! Veronica was helpful and overall experience was great :)

Recommended: Yes

Highly recommend

Veronica stayed last closing and was extremely gracious and helpful to do it.

Recommended: Yes

Great service and the pricing was exactly what it said.

Did have to buy a special lock that I had a little trouble locking at first but got it worked out.

Recommended: Yes

Very Helpful!

Prompt help, close to office and the facilities were nice. The first room they showed us had an oil stain. So they showed/offered us a room that was nice/clean to use. Very helpful!

Recommended: Yes

Great staff, easy to locate unit and easy access loading into my unit.

The storage complex was very neat and clean. Easy to manuvure around inside the complex. My unit had a light right above it which made my nighttime move so convenient. Everything went well. I will be renting here for awhile!

Recommended: Yes

Review

Very friendly and clean. Great location

Recommended: Yes

Review

I just moved in so have no solid review yet.

Recommended: No

Great service

Will recommend this place was very satisfied

Recommended: Yes

very pleasant customer service and efficient

The help I received was the deciding factor in which storage facility to use. They were involved in the decisions about delivery of my goods and provided the insurance and locks that I needed.

Recommended: Yes

Pleasant and clean

Very good service and detailed instructions given.

Recommended: Yes

My experience has been positive.

I was able to compare prices for the storage space and their were no surprise fees or charges. And the staff were helpful and friendly.

Recommended: Yes

Renting Made Easy Online

Last Friday, I searched available storage units by size and distance from my house using sparefoot. I was able to reserve the unit online and received confirmation by email. The following day I showed up at Life Storage and they had all of my information ready so I could sign the rental agreement. Incredibly easy.

Recommended: Yes

Grat customer service

Check in was super easy. Staff polite and we'll informed, easy access to my unit. Information on line accurate in helping me pick a size

Recommended: Yes

Great customer service

Very helpful staff. They explained everything and the process was very smooth and fast

Recommended: Yes

Best deal in Austin!

Great space, location and price! Will definitely recommend and use again!

Recommended: Yes

Friendly owner, fair price, convenient billing

Uncle bobs is now life storage which just means easier online payments and notifications. Fernie the manager is a fair and friendly man who is there to help.

Recommended: Yes

Great Pricing

Pricing is reasonable and customer service reps were great.

Recommended: Yes

Fernie was great! Very friendly and very streamlined check-in process.

Excellent customer service. Very friendly and helpful. Thanks for making the process so easy!

Recommended: Yes

Prompt and courteous service.

Fast service and very knowledgeable.

Recommended: Yes

Call ahead for details. Great service.

Very friendly and helpful service, had a lot of patience with us. The storage units are smaller than you might think, so it's best to get a size up or ask for a recommendation. Site said free use of moving truck, but that is one time only during your first two weeks. You still need to refuel the truck and put down a $100 deposit. After that first free time, it's something like $30 plus milage.

Recommended: Yes

Customer Service was outstanding and the prices were unbelievable.

Recommended: Yes

Prompt, clean, easy

Recommended: Yes

Great service!!

When I arrived the original unit I reserved was too small. The representative quickly recommended the right size and for a great price ! Very helpful

Recommended: Yes

Great service

The new manager Fernie made sure my unit was correct and cleaned.

Recommended: Yes

Pricing great

Staff horrible must insure property or no go and manager threatened to call police bc she never saw me b4 didn't believe I was a tenant when reported management did nothing and continue to treat me like I was trash. I moved out

Recommended: No

Easy to Work With

Uncle Bob's is very easy to work with. They gave me the use of a free truck (within certain limits) to move my stuff and made it very easy to get started!

Recommended: Yes

well, the location is unbeatable

Place gets the job done. The lady at the counter was nice but it hadn't been cleaned yet, she couldn't generate a code that worked for me to get in. None of that is necessarily her fault. Just made the process less convenient.

Recommended: Yes

location and access

I work close by so location is good , I can get to my things. I like the code access being more user friendly then a scan card.

Recommended: Yes

Only one staff is working, i need to wait out door when he is serving another customer. The storage door need more grease and seem easy to be off track.

Recommended: Yes

Works for my needs

Feels secure, location a bit difficult to get to being new to the city.

Recommended: Yes

This is my first time using storage, but so far the experience has been positive.

Recommended: Yes

Solid

Friendly staff. Great location. Solid facility. Easy access. Clean unit. Right price.

Recommended: Yes

Clean unit, ok customer service

I called before we arrived to make sure everything was lined up and the employee told me he would be closing and leaving for lunch at one, which I hadn't seen anywhere on the site. Good thing we were going to be there before one. He was a little unfriendly during the check in process but overall it was ok. I would recommend the place based on the prices and location!

Recommended: Yes

Recommended: Yes

Uncle Bobs= A

When I walked in I was greeted by all employees who answered all of my questions and offered me great customer service. This business is very clean and although a little pricier than other storage units, it is well worth your money. They have an elevator and furniture carts for you to help move all of your items. All around a nice place! Thanks Uncle Bobs! I also got my next month free just for renting through them.

Recommended: Yes

Recommended: Yes

When I arrived, I had to wait at least 1 hour for them to even begin helping me - I arrived right when it opened at 12pm on Sunday. With only one person working, and multiple customers, it was understandable I had to wait. After waiting, however, they had no record of my reservation through Sparefoot - even after providing my confirmation/reservation number. Then they needed a printed copy of my Renters Insurance policy - and were extremely unhelpful in terms of instructing me on a place where I could go to print one out. All in all, once I had all my paperwork completed and put a lock on my unit, over 2 hours had gone by. The facility was in good condition and seemingly secure, but overall service was a strong point.

Recommended: Yes

five star

Great service the person in charge is very professional

Recommended: Yes

excellent customer service!

As I was driving down N. Lamar, I missed the facility. I called the office and the customer service representative stood outside waving so I would find the location, that's exceptional service!!

Recommended: Yes

Had a bunch of extra fees. They just changed the price and called them admin fees.

Had a bunch of extra fees. They just changed the price and called them admin fees.

Recommended: No

Paul at the front desk was very helpful and informative. He helped me understand what size I would need and worked with me through all the paperwork. I wish more customer service folks were like him. The facility was clean and easy to navigate.

Recommended: Yes

great helper at desk

Decent overall, free truck is a nice touch.

Recommended: Yes

It was mediocre at best. Not the best experience and pricey for what is offered.

Recommended: Yes

Very helpful staff, excellent overall experience!

Nothing negative to say about uncle bobs at all. The staff have been very helpful and accommodating, they have trolleys for rental and a free truck if you should need one to assist with your move. The space itself is great value for money and very easy to find as it is right off 1-83.

Recommended: Yes

Great

Recommended: Yes

Good service, accessible location, and fairly priced.

Recommended: Yes

Friendly, fair pricing, and the free truck was awesome.

Recommended: Yes

Pretty good, I was not informed prior to going of the insurance required to start. I also was not given a free month for registering prior on the Internet.

Recommended: Yes

Looks are deceiving...

Not the prettiest of storage businesses, a little worn, but seems to be solid enough. Manager Trey was very adroit at customer service and very accommodating. Worth taking a second look if you are seeking storage.

Recommended: Yes

they filled my need at the monent

They were very helpful; the use of the truck is a great

Recommended: Yes

Helpful staff! Reasonable price!

Recommended: Yes