Life Storage - St. Louis - 4959 Manchester Avenue

Efficient and excellent customer service

My husband and I moved here from TN and needed a climate controlled storage space immediately upon arrival to St. Louis. I sourced online for Storage Unit companies closest to our apartment and found the Life Storage on Manchester Avenue, making a reservation online. I was promptly contacted by the management, who confirmed the promotion I wanted and also answered all of my questions. Upon arrival to the facility (which has convenient access to unload and transport to storage), Larry and Terry were consummate professionals in facilitating our reservation - introducing us to the space, facilitating the paperwork, and even offering added guidance to a few hiccups we were having with excess items. They are both very seasoned in their profession, as well as personable. I have complete confidence that my month to month experience having a storage unit at their location will be a smooth one. But if I have an issue going forward, I’m also confident that Terry and Larry will assist with a successful resolve.

Recommended: Yes

Easy to get to your unit. It's not cramp together like other places.

I think I'll be using this place for awhile. An just seeing the people who works there.take their time to clean up.say alot about the place.. an the they are nice as they can be....

Recommended: Yes

Great place. Nice and friendly and willing to help.

Haven't been here long but so far so good. Don't have any complaints...

Recommended: Yes

Very Clean and Fresh

The facility is quite clean and well lit. Logistically navigating is made easy with lots of maps (of units) posted all around.

Recommended: Yes

Good location

Good experience clean building good lighting just didn’t like the fact that unit is on lower level thought it was on first floor

Recommended: Yes

Good customer service, good prices

While customer service was slightly difficult to connect with in person during office open hours, once the connect was made, the service was excellent. She was knowledgeable and honest, showing several different unit options and generally bring transparent and helpful. Bring your lock with you and save a little money (you need it before signing paperwork, immediately when the unit it transferred to you). Access to the units is excellent 16am-10pm, driving in the building via a passcode and then using flatbed dollies and taking elevators to various sections. Overall, satisfied with the experience.

Recommended: Yes

Elevator Woes

I wouldn't have any complaints about using the climate controlled storage units here except that they are all downstairs and the elevator is out of order regularly.

Recommended: No

Needed climate control. Found that at right price with Life Storage.

Just moved in, but so far my experience has been very positive. Employees are nice and helpful. I have easy access to my space...and having those great push carts on hand is really helpful! Thanks!

Recommended: Yes

Great place to store!

Very easy and great rates! The only downside was having to wait for a cart to use to go upstairs.

Recommended: Yes

Great Service

Haven't been using the space for long, but thus far the service and the facility itself have been on point. I think I'm going to enjoy working with the staff and utilizing the space.

Recommended: Yes

Doing a big move

They weee very friendly but they didn’t tell me about the required insurance charge until I was there moving stuff in

Recommended: Yes

Affordable clean respectable service

This place provides all the materials you would need to move Clean friendly helpful affordable

Recommended: Yes

Life Storage saved my life.

I like this place. I would definitely recommend this place to anyone.

Recommended: Yes

Easy process to reserve and move in to unit.

So far our experience has been very good.

Recommended: Yes

It was a pleasant experience.

The place is clean and easy to find. The people are very nice and they call you to help with any questions.

Recommended: Yes

Quick and inexpensive

The storage unit is accessible and clean, it was quick and easy to rent, and the customer service is great!

Recommended: Yes

Would reccomend

Ashley was very friendly. The storage is very clean, and access is 24hours, and climate regulated- happy about that.

Recommended: Yes

Nice and friendly staff. Building is very clean

Nice clean building. Friendly staff. Just be aware t if your truck is too large to enter the building you have a long walk to the elevator.

Recommended: Yes

Very nice and affordable

We rented a 5x5 for our son's dorm room contents for the summer. I must say there is more than enough room in the unit. We easily fit large items, including dorm fridge, microwave, and bike with room to spare! Very clean, safe, affordable.

Recommended: Yes

Good service

Nice staff, overall smooth process

Recommended: Yes

Nice place for summer storage!

Nice place for summer storage. It's pretty close, decently priced and the staff are super helpful. Bring your lock when you first come (the ones there are $$)! Oh and figure out your renter's insurance before hand - and bring the info. If you don't have any though, they have super awesome rates for a small selection of insurances they can apply to your account. Overall the staff really just tried to make my life easier! Awesome place!

Recommended: Yes

Very satisfied!

I rented a 5x5 unit for my son's dorm belongings. More than enough space. Especially more height space than I imagined. Super clean and safe indoor facilities.

Recommended: Yes

Good space, subpar service

I feel the space is a good size, clean and easy to get to (great location). I’m slightly unimpressed with customer service - Logan the assistant manger is a nice guy but wasn’t able to answer all our questions/didn’t provide a solution for getting that information. Additionally, we emailed our insurance with him and he confirmed it arrived. Since then he’s called 2 times to inform us that our insurance is missing even though we were in his presence when he confirmed it arrived. Slightly confused about this miscommunication/where or information is going.

Recommended: Yes

Good place and convenient

Secure and good quality service. 24 hour access convenient

Recommended: Yes

Quick, easy, and friendly

Great service, clean storage, and reason prices- what’s not to like

Recommended: Yes