Oct 15, 2018
Nice facility. Friendly customer service
Feb 16, 2018
The unit is clean, and convenient. The pricing is appropriate, and the customer service has been amazing this far!
Jan 18, 2016
Very easy to work with, units clean, convenient.
Jan 16, 2016
Nicole was easy to communicate with .
Out of state move made so easy. Thank you . Will recommend.
Sandra and Luis Alvarado
Dec 08, 2015
Thank you so much!!
This facility is the cleanest I have ever encountered. And as for customer service, the office manager is very professional, friendly, and very very patient, we had many questions and concerns and she patiently listened to our rambling and gave us the feedback and answers we needed. Thank you so much!!
Dec 03, 2015
The manager at the office is great!! She was so helpful and answered all of my questions with patience.
Nov 15, 2015
It was great!
Oct 08, 2015
Great overall service!!!! Thanks for all your help!
Sep 07, 2015
wonderful and clean
Manager is super friendly place very clean
Sep 07, 2015
Most friendly storage place ive experienced. The cleanest place I've rented from.
Sep 04, 2015
good value, excellent customer service
Great price. Very clean unit. Friendly and helpful staff.
Jun 22, 2015
Fine, except as noted
1.This facility is supposed to be secure. Now there is not an operating gate. Anyone can access the units freely at times when it is unattended.
2. There isn't a light in the unit. I was told that there was an outlet down the hall. True, but is about 100 ft away in a locked area
May 25, 2015
Your representative was incredibly helpful and professional.
Apr 09, 2015
A wonderful experience. Will recommend to others.
Feb 07, 2015
Aug 11, 2014
The manager(I'm guessing) was great, she explained everything to me and was very friendly and helpful. The one thing that i didn't like was that the inside units are accross the street and their lock code thing didn't work for some reason, which makes me wonder if my things are safe.
Jul 31, 2014
Jul 07, 2014
Extremely friendly and helpful staff, and convenient location. Small issues with code not working at gate upon arrival later in the evening and our unit had been given to someone else by an online agent (no fault of staff). Was all handled by answering service fairly easily. Overall good experience. :)
May 27, 2014
They stayed late to get the job done.
I came in late in the day on a Saturday after speaking with them in the week on the phone. Coming from out of town I felt bad showing up late; they made me feel at home. Sandi stayed over found a unit that met my needs and a fair price. She stayed until we completed our transaction and I was able to move in that Sunday afternoon. I am combining two storage buildings to your facility and look forward to a long relationship. Thank you Sandi for making me laugh and feel at ease that day. Very please with the facility; very clean and easy to get in and out of the unit.
May 16, 2014
Excellent Value & Good Customer Service
We are moving from Birmingham to Fairhope later this year and were looking for a storage unit on line. Everything we looked at was a much higher price or booked up. We reserved on line and were very pleased with our 10 x 20 climate controlled unit.
The paper work was explained clearly and it was quick and easy to finish. Tip: Have your Home Owners insurance declaration page with you to speed up the process; you must have insurance or buy theirs.
Try to move in or out on a week day if possible, much less crowded - in fact we were the only folks there on a Friday morning.
Overall, very pleased.
Mar 04, 2014
Excellent Storage Facility and Excellent Service
My husband and I found ourselves with an excessive amount of "stuff" when moving into our new apartment. Community Storage was there for us! Front desk attendant was extremely helpful and they have the best prices in the area and we even got the use of the moving truck for free! Can't get much better than that!
We have visited our unit numerous times since moving in and are quite please with the facility. Thanks Community Storage!
Jan 08, 2014
The lady at the desk only told me to buy one lock and then I got to my unit and there were 2 doors requiring a lock so I had to leave all of my things insecure while i went and purchased a new lock.
Nov 27, 2013
very pleased with customer service and facility
Sep 26, 2012
Great location, but not that convenient!
This storage facility has an excellent location for me, but because of my line of business it is VERY difficult that they don't take American Express!! This is the card that most major corporation's use and every month it is a hassle for me to pay for my unit. It would be much easier if they could auto-bill me on an AMEX. Thanks!
Sep 26, 2012
Clean, secure and reasonable
Clean, secure and reasonably priced.