Dec 07, 2021
Clean, friendly, awesome space
The staff were super friendly and the space is actually really beautiful
Jan 04, 2021
for the price the service is terrible
This place hiked up the price twice in the year I was there, and their automatic lights almost never worked. So I was stuck in a dark empty corner trying to unload/load things.
They also give your a pro-rated rate for the month you sign up (so they get every dollar out of you), but won't pro-rate when you leave. So you have to pay a full month even if you're not using the unit the majority of the month. And their customer service was not helpful when I lost my key.
Jul 07, 2020
Super easy and friendly staff
Super easy and friendly staff. The storage unit itself is a bit stuffy and warm as it's close to the lake, but they recommended a moisture capture bucket which was cheap and overall the price is really good for the space. It would be nice to have more carts for moving stuff as most seemed busy.
May 18, 2020
Clean and modern facilities making it easy
Clean and modern facilities with friendly staff that is responsive
May 11, 2020
Great location, coordination was great!
Cool guys at the location, enjoyable sign up process and I was instructed perfectly on how to access my storage unit safely in the basement. Clean location and great prices.
May 04, 2020
Feedback fro James at Fairview Ave N Property
This was an easy entry into your system. James did a great job!!!. You may want to add some additional training for phone staff around additional charges (lock, insurance etc.service fee) these were surprises to me and as I already had previously worked with PS I had a lock as well which could not be used any longer (it still had the sticker on it even). All and all, a decent experience.
Kind thanks, Constance
Mar 31, 2020
Great Front Desk Agents
The front desk agents made it super easy to find and set up a new storage unit. They walked me through the process and it went smoothly. Very easy and positive storage experience.
Jan 21, 2020
Thanks to Coquita
We had an excellent experience moving into
Public Storage SLU 08185.
She gave us a comprehensive overview and tour
of the facility and answered our questions.
Oct 09, 2019
Staff and facilities are excellent
Staff and facilities are excellent. They all went the extra mile to be sure we had the correct unit for our son's needs Access, security, and location are all top notch.
Jul 23, 2019
Easy move in and move out experience
Easy move in and move out experience. Customer service is excellent and they thoroughly explained everything. They made it very simple.
Jun 16, 2019
Very kind, and helpful. Did a great job breaking down each part of the process, offering supplies for my unit, and answering all my questions.
Jun 11, 2019
Friendly and helpful staff
Friendly and helpful staff. Julian was especially helpful. Fantastic convenient location for us.
May 25, 2019
Great working with the staff and...
Great working with the staff and finding the best unit available to us. The facilities look well used and in need of some updating.
Jan 03, 2019
Site is easy to use and staff contacted...
Site is easy to use and staff contacted me immediately and was friendly and easy to deal with. I only wish the the big national (other service industry businesses) were as easy to deal with.
Dec 07, 2018
Aug 23, 2018
The manager, Anthony, was caring, informed and a pleasure to work with.
Jul 26, 2018
I was in the office not more than a few minutes when the manager greeted me and gave me the information of how their storage place operated. I was given a tour of the site and all relevant workings of how to navigate through the security system. Where the storage unit I was going to rent was and what I was expect. I was given a cylinder lock I needed to have and if I prefered I could use my own lock to use also if I wished. All in all it was an efficient on boarding to my renting a locker. Thank You Michael McClurg
Jul 09, 2018
Very friendly staff
Very friendly staff. Clean and well lit facility. Easily accessible.
May 21, 2018
The young man that assisted me was...
The young man that assisted me was extremely helpful and patient. The storage facility was clean and well lighted. However, I felt like there were a lot of hidden fees that cropped up while I was signing up for a unit. These included an administrative fee, as well as the requirement to sign up for insurance. These fees were not shown on the website (that I could find) and ups the price of the unit that is not apparent at first.
May 07, 2018
Awesome and friendly staff
Awesome and friendly staff. Clean environment. Very helpful
Apr 04, 2018
Clean/safe units, but inaccessible during convenient hours due to improved security. I hope Public Storage is able to come to a solution to the evening security problem (hire more guards?) not at the cost of convenience to its patrons. I'm willing to pay a little more to have improved evening access to my belongings.
Oct 23, 2017
Rodney was very helpful in getting me ...
Rodney was very helpful in getting me set up with a new storage unit since I wasn't familiar with the process before. All of the staff is very helpful and one young lady even helped me take my stuff to my car! Thanks and I will recommend this place to others.
Sep 28, 2017
Storage done right
The people at the location I visit are kind and cheerful!
Sep 13, 2017
Dub and Rodney were extremely helpful and friendly. I got a unit online and within minutes received a phone call from Dub. I walked down to this storage unit and was able to check out a variety of units from Rodney and pick the right one for my company's needs. Not only does this public storage allow you to reserve a key at the location for multiple people to have access, but you can also have packages delivered directly to the unit. SO thankful that this storage space has friendly and inviting people, as well as a well structured plan to fit individual's/company's storage unit needs.
Aug 28, 2017
My move-in manager Dub is very helpful to me. He walked me through everything I need to know about the storage and even helped me with the bus transit fee when I had no idea how to get my way back to the University. Strongly recommended this storage house. Super cool guys!
Aug 21, 2017
Dub is incredible provides customer service that truly goes above and beyond. I needed after hours access to my unit and Dub was reliable, quick to respond and easy to interact with onsite. Appreciate the service and will absolutely recommend Dub and his team.
Aug 17, 2017
Was an excellent experience from my ...
Was an excellent experience from my initial phone call to communication with the local manager to being shown available units very simple very professional
Aug 09, 2017
It's a storage facility. No bells or whistles. Prices seem to be slowly increasing... Access after 9pm would be extremely appreciated. Also, shorter codes. You have to punch a 9 digit code to get in, punch it to get up an elevator every time and punch it to get out. It's just bothersome.
Mar 22, 2017
Great space for my belongings. Staff is awesome, super helpful, and they care. Clean, professional, good security with the gate codes etc. Satisfied with my choice of Public Storage and the location.
Aug 17, 2016
Perfect Location, Price, Staff
Great experience renting at this facility just south of Lake Union in Seattle. Clean and new building. Security and staff on top of things.
Jun 29, 2016
Great Service, Clean Facilities
The staff was very helpful, both over the phone and in person. I was surprised by the quality and cleanliness of the facilities at the downtown Seattle location.
Apr 26, 2016
Convenient, and flexible service
I needed to store some of my things for a short term basis during the transition period of my move. When I called the customer service number, they were able to find me a unit that met my needs, and presented me with the most affordable options. I was impressed with their flexibility for move in appointments at the facility I chose. When I was greeted at the public storage, I was given a thorough tour, and breakdown of the policies and procedures.
Oct 06, 2015
Overall well done! my only dislike is that I was not quoted or told there was an online deal and the operator or sales person did not inform me of that which saved five almost 5 dollars a month! Also was not told about the required insurance online or by the sales operator found out at the storage unit by the manager!
Sep 29, 2015
I have used several storage facilities before, including this specific location for 4 years before I left the area a year ago. Now I'm back, and happy to utilize their clean storage facility that is easy to access (now that the roads leading up to the I-5 interchange south of the location on Fairview are mostly out of construction). I've had 3 other experiences with alternate storage locations throughout the US, and this location is by far the best I've used. +Pros o Friendly and easy to contact management o Clean facility o Sufficient Parking to load/unload o Available units throughout =Neutral o Location - while it's definitely easier to access since 2014, it's still Seattle! o Cost of units - I wouldn't put this under Cons, just for the fact that it is a little expensive, but the cost is right in line with the location. I can't complain. -Cons o N/A - it fits my needs, and more.
Jun 03, 2015
Speedy and courteous service
Just needed storage for 1 month. They made it easy and affordable.
Jun 02, 2015
The Lakeview Public Storage location is new and I had a great first experience with help selecting the right unit for me and the signup. Everything has gone great so far and I feel like there is staff to help should I need it.
Jun 02, 2015
There are homeless people living here.
Apr 11, 2015
Very nice building and staffs
Staffs were very nice and clear on guiding the procedure. The buildings are also very new and clean.
Mar 03, 2015
I had great service with Lauren at the South Lake Union public storage. She was very helpul and considerate. Thanks Lauren!
Nov 18, 2014
Great place to store stuff
I have used many storage places and the Public Storage on Fairview has been the best place so far. Very clean, secure and well laid out facility with very helpful staff. Rates are good as well. I plan to stay quite a long time.
Nov 17, 2014
Quick and Professional Service!
I was contacted within 10 minutes from my online reservation. The on site staff was efficient and helpful.
Sep 17, 2014
Outstanding Storage Experience
Good employees, friendly service, very clean facility, and paperwork that makes it easy to rent a storage unit. What more can you ask for. I even had a small issue with insurance and it was resolved by the manager in a very professional manner. Overall just a great experience.
Sep 16, 2014
We had to move unexpectedly and needed a large unit right away. That was easy to get and affordable. We booked online and got $1 for the first month. The facility was easy to get to and has great security. The unit we got was one of the bigger ones and it fit almost everything from our 2bedroom apartment. We have a lot of stuff. After we found a new place 2 weeks later we asked about moving into a smaller unit and that process was easy and painless as well.
Sep 16, 2014
Nice place. Nice people.
There are plenty of people taking care of you when you enter the office. Kind and friendly staff greet and discuss options for you to see if you are getting the right sized unit. I'm only using them for a short time, but I definately use them again in the future.
Sep 16, 2014
Quick Process & Polite Staff
I had a great experience with Public Storage. I booked my unit online for the additional discount and arrived at the main office to register the day prior to my move. The staff was prompt and polite. I was set up within 10 minutes and shown my reserved unit. Upon arrival the next day, I was greeted and escorted to my unit to switch out the lock. Overall, I felt the entire process was quick and painless.
May 07, 2014
All units should use cylinder rather than padlocks
Decent storage facility and options, but failing to upgrade all units to cylinder locks is a huge security oversight on the part of Public Storage.