Sep 15, 2022
Fabulous customer service
Renting a storage unit is such a mundane chore, and I didn't expect that doing the requisite paperwork would actually be pleasant. But the staff person, Janelle, clearly has a customer service superpower and turned what could have been drudgery into a fun experience. The staff was also very accommodating to the movers. There's off-street parking which is convenient, and the app makes access very simple.
May 01, 2020
The facility is clean and in a nice location, however itâs not very well designed inside. There are many pinch points in the hallways where they decided to squeeze extra tiny units in and they make it difficult to move large items in and out. I couldnât even get one of the tools I needed to store in at all. As well, one of the two elevators was broken during move in which greatly impacts access to several floors.
Apr 27, 2020
The manager, Coquita, was very professional and courteous. She took the time to show me multiple units until we found the one that I thought would work best. Everything was explained thoroughly and she's been very responsive to follow-up calls for assistance. Would highly recommend her facility.
Dec 24, 2019
Great experience at Public Storage
Great experience at Public Storage! The employee was swift, kind, and seriously knew her job well. She deserves a raise!!!
Sep 12, 2019
Look. Storage is storage.
Look. Storage is storage. The place is clean and feels safe.
So, why the 5 star rating?
That would be for the topnotch service I received from the young woman who helped. I'm not sure of her name at the moment... it could have started with a Q (?), but I remembered it long enough to sing her praises to your corporate office.
These days customer service generally sucks, so I didn't have high expectations going in. However, I was treated with quick and personable (yet professional) service at the counter.
I was in and out in no time and left in a better mood than when I arrived.
And that's saying something.
My advice? "GIVE HER A RAISE!".
Good help is hard to come by and she's a keeper.
Jul 31, 2019
Capitol Hill Location
The manager Jeff was helpful and professional. Public Storage needs to update the facilities more. It's outdated and smelly.
Jul 08, 2019
Great place for anyone to use their...
Great place for anyone to use their services.
Jul 01, 2019
Everyone was courteous and thorough
Everyone was courteous and thorough. Everything went smooth I used a lock cylinder that I had purchased before from public storage.
Jun 06, 2019
Anthony was very professional and...
Anthony was very professional and helpful . He showed me all my options and made sure I understude my options . I would recommend Public Storage to anyone . Thank you for everything Bart ?
Jan 16, 2019
Efficient and professional service
We made a reservation online and the facility contacted us to make an appointment for checkin. (They wanted to make sure someone would be available when we arrived.) Upon arrival at the facility, Coquita was professional and efficient when going through paperwork and showing us around the facility. She was knowledgeable and explained everything thoroughly.
Sep 16, 2017
Lost my key and they cut off my lock - free of charge! So helpful!
Jun 12, 2017
Great customer service and a very clean, professionally run location. Julian was indispensable in finding us a unit that fit both our dimensional and financial needs
Jun 12, 2017
Fast, friendly, helpful, and thorough
May 03, 2017
Setting up the storage rental was super easy. Everyone was super responsive, professional, and informative. Julian was friendly while working through the paperwork and ensured that I knew everything I needed to. Hours are convenient, it's secure, and the staff are great.
Apr 26, 2017
I had personal items of mine stored here for about five years and had a great experience. It was very hassle free to get a unit and close it. The only thing I wish is that it was a 24 hour access unit. But I really don't know if that exists. Take note of the hours that you can have access to your unit and plan accordingly.
Apr 25, 2017
Great place to put your thing in public ...
Great place to put your thing in public storage
Apr 23, 2017
Great place for storage! Good location, access hours are reasonable, clean and easy to get in and out (personal access code and key to locker on site if you choose). I've had to move my unit multiple times as I brought more stuff. The guys were super cool about it and are always incredibly helpful, professional and friendly. Julian and Gary helped me out both times and they were wonderful!
Apr 05, 2017
Great but really expensive
Great but really expensive
Feb 15, 2017
Easy reservation process
Overall my experience was good. I made a reservation online and did the pre check-in to make it faster. The only thing was nowhere on the site or in any communication I had before my check-in was I made aware that the type of locks they accepted had changed (from the last time I had rented) and that I would need to purchase a specific type of lock (not available for purchase elsewhere) at the time of check in. It was not a big deal, but was more money then I was expecting to spend at check in. When you reserve online they give you a quote, the lock price should be included.
Jan 25, 2017
Friendly and helpful staff
The office/store staff were always a pleasure to deal with, and you can purchase anything you need for packing right there!
Nov 09, 2016
Office assistance was fantastic!
Margaret was super helpful and went out of her way to answer questions and get me all situated. The space was clean and ready for me when I arrived.
Jul 26, 2016
Great and easy service
Move in was easy, the facilities are clean and secure.
May 25, 2016
No problems at all. Only thing is the cost of course, but being in downtown Seattle is a hard thing to manage.
Feb 13, 2016
Great help and rate
The unit manager is great guy who got me the best possible unit for my needs. Every time I go in there I am greeted warmly and feel like a friend.
Jul 14, 2015
1515 13th Ave Location RULES!
I have done a total of three transactions with the guys at this location. I have been met with nothing but knowledge, professionalism, and a little fun. My main contact there is Anthony, who has been patient and has a willingness to help...every time I drop in! HE DESERVES A RAISE :-)... Ryan has also been outstanding, though I haven't had as much contact with him. They are both excellent representatives of your company, and the reason that I will keep using it, Jonathan O'Brien
Jun 03, 2015
Jeremy was great!
Jeremy was a superb employee! Really helped in my time of need thank you so much man!
Aug 13, 2014
Storage unit rental was a breeze
Renting the storage unit went easy and the agent was very knowledgeable of the facility. Got just the right size for my needs. The agent went outside and looked in my truck to estimate the size needed. That impressed me. He made me feel at ease at a tense time in our move.
J A 12345
Mar 02, 2014
Great location, good price, could be cleaner and better lit
The location is fantastic. It is secure, and the gated car access is great. Manager was very professional and kind. Facility leaves something to be desired. It's dingy and not well-lit, and could be cleaner. The first time I went to drop off my belongings, I noticed a puddle of yellow liquid in the elevator corner which looked and smelled suspiciously of urine. Smells a bit musty, but I guess that's par for the course for a Seattle building.