May 28, 2019
Needed a free month they gave it to me
Staff was great and helpful but the monthly price is high for the size.
Sep 02, 2018
I'm very happy with my experience. The service was friendly, the grounds are clean and spacious and the price is good.
Aug 05, 2018
Simple, easy to use storage facility with friendly staff.
Storage units were easy to sign up for with a polite staff. Had locks available to purchase at the front desk which was handy and I took advantage of. Was shown the unit I had rented before hand and was given simple instructions for accessing the unit, what to do and to not do, and the other going ons of the facility. The entire complex was clean and the unit itself was a simple, 10x10 unit that fit all expectations. Was hoping for a lower price of course, but who doesn't with everything? It was the cheapest in the area at the time I looked at and the care of the staff and politeness, it is worth the price.
Jul 17, 2018
Excellent facility with polite and cordial staff.
Excellent facility with easy to access units and simple to set up contracts. Staff was kind and amusing, mostly relaying the rules and conditions in a fun and jovial manner while making it clear that if you aren't cleanly and take some decent care of your unit there will be issues. Facility was clean and easy to access, seems to be excellent for the price.
May 20, 2018
Manager was very pleasant and helpful.
Facility was very clean and easy to use.
Mar 22, 2018
Easy, well done, affordable
Super pleasant, clean facility, good experience, good access hours.
Nov 26, 2017
The easy process was very much appreciated!
Oct 31, 2017
Nice Facility and good Customer service
Customer service was great. Easy access to grounds. Nice quiet and safe area for storing your things.
Sep 29, 2017
A great facility
The employees are friendly and helpful. The facility is nice and feels secure.
Apr 02, 2017
Quick and easy
Real quick service wasted no time
Sep 29, 2016
Easy paperwork, helpful and friendly staff
We had to get 2 units and they helped us to get them side by side. Christopher also suggested best suitable units for our requirement. We loved the friendly approach of both Christopher and the Manager.
Jul 26, 2016
Unit dirty, promotion not honored, but staff exquisite.
The pricing for this sized unit is fair. The unit was not swept out or cleaned. The one dollar, online move-in special was not honored; and, it is not one dollar for a monthâ¦ It would save about $25 if it were granted. The staff was excellent! Kind, understanding, and extremely helpful.
Jul 26, 2016
Staff knowledgeable, friendly, helpful, & understanding.
When booking online $1 move in advertised, but not honored for this unit. $1 move in mis-leading as it is it 1 month for $1, even if it had been honored.
Jun 10, 2016
Clean and spacious facility with friendly, helpful staff. It's also located right off the 101 for quick and easy access. This is the second time I've used this location for storage. Both times it has been a good experience.
Apr 12, 2016
Customer service was great as I have a toddler and front desk was very patient and kind.
Mar 12, 2016
The services was great and the space was clean and ready when I got there
Mar 05, 2016
Had a few storages in the area this is best by far. The staff is the best make you feel right at home.
Mar 05, 2016
I must say I don't never Wright reviews, this is my first. The buildings are clean the 2 employess that keep this facility too shop with good curb appeal do a excellent job always have smiles on there face are there when You need them. Would not leave from there Iam very comptroble they make you feel right at home.
Oct 17, 2015
Friendly and professional staff. Nice facility
Jun 19, 2015
Jun 18, 2015
Facility is fine. Problems with customer service
I spoke to a representative online, who recommended a 5x10 unit. We had just moved and were in the process of sorting through what we wanted to put into storage, and it was obvious we needed more than 5x10. I visited the facility and booked a 10x15 unit. I told the agent I wouldn't be bringing things in until Saturday 6/13/15. When I arrived on 6/13, the space reserved for me was 5x10. The agent who helped me was very helpful in rectifying the situation. I don't know how things got screwed up, but they did.
Jun 17, 2015
Clean, friendly people, easy to access
Jun 11, 2015
Everyone was very helpful and made the move in process easy!
May 18, 2015
Fast ,courteous,informative, but was surprised about mandatory renters insurance added to monthly payment!
May 12, 2015
I had to conduct all of my paperwork via e-mail and phone since I was relocating from another part of the state. For the most part everything was seamless, minus the fact that you had to physically come in and sign 2 documents, which could easily be done via scan/email, but for some reason I had to physically come in and sign. I was told industry standard?? It's 45 minutes of my life I will never get back again, (it took less than 3 minutes to sign the documents). In addition when I arrived on Sunday to move in, there was a lock on my unit. Thank god someone was there randomly working on the buildings, and I was able to get them to remove it. Otherwise, it would have defeated the entire reason for selecting IStorage, which was allowing me to move in on a Sunday. There was never a mention that there was going to be a lock on my unit. I also left a voice mail on that Sunday to complain, and no one returned my call. I would have rated slightly lower, but considering they were the only unit that was willing to do paperwork over the phone/email, I was appreciative. There is a lot to be desired in general about the storage facilities on the central coast, and room for vast improvements.
May 08, 2015
May 02, 2015
Apr 12, 2015
Price is Definitely Worth It!
The storage units are well worth the money. The main complaint would be that our code has not worked since we got the unit so we were given an alternative code that everyone has had to use since we got into the unit (does not feel very secure). The other complaint is that several units seem to have people that stay there all the time with broken down vehicles or those who never leave. Very unsecure feeling. Would really like to have someone take care of the problem so we feel better about leaving our things in storage at the facility without worrying about it.
Apr 12, 2015
Great little space
Was disappointed at first that I given an inter space but nice young gal was able to get a drive up unit as reserved. Did notike that we had to add insurance @ $ 12 more per day
Feb 05, 2015
The people at the facility made this experience simple and easy. They even helped me find a U-Haul facility where I could drop off my out of state truck. I was dreading doing the storage thing, however, it was easier than I thought!
Maria De La Cruz
Jan 02, 2015
Customer service does not deliver. When you tell someone you'll call back or follow up with them by a certain time frame, you do it....don't wait for the customer to call back. Also, there are homeless people there.
Jan 02, 2015
Both girls that work there are really nice. Rachel did an amazing job with the paper work and was very efficient.
Aug 29, 2014
We had a very positive experience. Everything went smoothly. We like being able to drive up to our storage directly.
Aug 26, 2014
Desiree, the manager, was extremely helpful and professional.
Decent site with excellent customer service.
Aug 07, 2014
great check in. friendly employee. great location.
Jul 20, 2014
Friendly professional service with a smile. Paperwork went smooth.
Jul 07, 2014
Quick relocation find!!
I was relocating from San Diego unexpectedly and needed to find storage. I went on Sparefoot and found iStorage. They had the size unit I needed at a very good price. I booked online, and was called within 30 minutes to confirm my reservation.
When I went to fill out the rental paperwork, the staff was friendly and efficient, it took less than 15 minutes!!!!
Mar 01, 2014
Awesome there the best value and clean
They called me they had a special and saved me over a 150 off thank you so much . The staff is very helpful and friendly.