Aug 10, 2022
service was exceptional.
Esther was unbelievably helpful. The unit I reserved was too small and she quickly and efficiently processed an upgrade. She was friendly, helpful and professional.
Jan 21, 2022
Excellent help from Esther, the service rep on duty when I arrived.
My actual move-in was greatly facilitated by the on-duty rep, a woman named Esther. She was polite, intelligent, patient, clear, and walked me through every part of the process of moving in. Moreover, I found it VERY helpful that she first showed me how to do everything I'd need to do on my own if she weren't there: input my access code, download your app, find a cart to move multiple boxes, use the elevator, open and close the unit door, correctly lock in shut, and so forth. Then she had me do what she'd showed me to do. I've never had better instruction in navigating a new place that I would be periodically visiting. On a score of 1 to 5, I'd give Esther a 10!
Oct 12, 2021
Quick and easy move in
The move in was quick and easy - I had a code to get into the parking lot / elevator, then my lock was sitting inside my storage unit. Had no issues getting in, and was able to easily get storage cart to move things from my car to the unit.
Sep 21, 2021
Great customer service by two young men
When I wanted to preview and set account Johnny was very helpful and explained succinctly the procedures.
When moving in on a time crunch Eric was very helpful and explained to my movers,helped with code entering for the first time,took the forgotten lock to them.
Both young men, very polite, and very accommodating. Thank you.
Sep 03, 2021
An amazing move in experience
Very quick, efficient, and amazing price range
Andrew Jamea White
Feb 08, 2021
So far so good. All is well and I am using the storage for what it's worth. I plan on being there for a few months. I have to keep stuff on stand by.
Aug 26, 2020
Cheyenne was very helpful
Cheyenne was very helpful; quick, well informed and in some cases very patient with me.
Jun 16, 2020
5â 7â unit
Great customer service and easy move in.
Jun 06, 2020
So far it's been good. I've rented a storage here before & it was fine which is why I chose to rent again.
Apr 16, 2020
Amazing customer service!
Great customer service. The woman helping me, D, was sooo nice and understanding!
Sep 12, 2019
Great Experience! I needed a ground-floor, accessible space "right now" when I arrived back in town from 3-weeks vacation last week. The folks at Public Storage on Marin Street couldn't have been more helpful, quickly finding a unit and getting me signed up. Already having another unit with Public Storage may have helped with that process, but all I know is that I was able to unload everything that needed to go into the unit in about an hour, which was record time! Facility is squeaky clean and super-easy to get in and out of. Highest recommendation!
May 28, 2019
Cheyenne gave the best service when I...
Cheyenne gave the best service when I arrived at my reservation. She always kept a smile , answer all my questions. I will never forget the remarkable experience I had with her on Saturday. I will definitely recommend to my friends and family .
Feb 12, 2019
Great Customer Service. Easy to move in.
It was really easy to sign up, choose a unit, set up a time to move in, and actually move. The staff at this location are really friendly and helpful! When I arrived, they worked with me to find the best unit. In the end, I went with the one I originally chose, but it was awesome that they tried to help me save money. I also got confirmation/reminder calls, which was helpful. The facility itself is well managed. There's plenty of equipment and parking. Made the process much less stressful.
Nov 19, 2018
The storage facility looks very secure
The storage facility looks very secure. Easy to access.
Jun 27, 2018
Onsite manager is awesome Anna
Onsite manager is awesome Anna
Jun 09, 2018
Need to make sure if people come on 4th...
Need to make sure if people come on 4th they can leave on 4th of whatever month they leave.
May 14, 2018
Great Facilty Manager, but Homeless have access...
This facility, in particular, is run by a true professional, Anna - really enjoyed working with her. Update to my original review: Be aware that homeless people have code access to this facility. I've personally seen the same man enter the facility several times at 6 am and occupy the restroom for a considerable amount of time, so it would stand to reason that a facility with dozens of security cameras would be able to pick up on this pattern and somehow prevent it... yet they haven't (it also makes sense why the first unit on the first floor has a damaged locking mechanism. My advice would be to find a facility in a better neighborhood (I'd do that, but it's too much of a hassle to move an apartment's worth of items before ultimately moving to Oregon in 2 months).
May 31, 2017
The manager at this location, Ana, was beyond helpful and accommodating to me. I had a great experience here!
May 26, 2017
What made this 5 stars was the customer service. Jenyfer (spelling?) was incredibly helpful all day, despite being extremely busy with many other customers. She managed the work load well and always went the extra mile to make a stressful move go smoothly for me.
The move-in appointment was also on time, which is surprising given the number of walk-in customers.
The prices here were a bit cheaper than other locations. Yes, it's a little old and outdated but you're not living there :) It seemed like a secure location and she gave me tips to make it more secure.
May 02, 2017
Best customer experience I've had in a long time! Ana was super helpful and looked out for my best interest.
Apr 03, 2017
I had a great experience with this Public Storage because of one person. Ana, who worked there the entire year I rented a unit, was seriously one of the most amazing customer service people I've ever worked with. It's not often that someone just makes everything easier no matter what, but she does. My experience was always better because of her. Thank you Ana for all of your help, great advice, saving me money and just being such a great person in general. I hope all good things come back to you!
Mar 06, 2017
Manager Ana is professional, helpful and always available. I think she must work 24/7. Facility is clean, well lighted and safe. I have a large unit and take stuff in and out all the time. Convenient location. Thanks Ana! You're great.
Dec 23, 2015
Great staff. Poor facility management.
The staff is friendly, helpful, and courteous. Hours to access the storage units are plentiful. However, at the time of my rental commencement the security fence was not working properly, almost all night lighting was unacceptably inoperable, carts were sparsely found (was told most of them were stolen, and management was not sure when replacements will come while leaving me to use 1 of 2), elevators are small compared to other storage facilities (it's not a freight elevator), only 2 parking spaces are allocated for loading while others are apparently rented (this created an awkward situation when 3 parties needed space), one of the primary entrances has a large lip making carts difficult to utilize, etc. District or area management seems lackadaisical to the facility's dire safety needs.
David W Doerr
Feb 16, 2015
Great co. and Great Employes
I have had no problems. A great place to do business with.
Apr 15, 2014
Clean and easily accessible
The facility is very clean and safe. The only thing I could suggest is that it is better to install a sensor light because sometimes when you are working with sorting and re-arranging your things the hall light goes off and you have to feel around the dark. I get confused with the switches which switch lights up which hall.