Aug 22, 2019
Brand-new, clean and friendly service
When I pulled up in a U-Haul with all my worldly possessions, I was hot, tired, stressed and nervous from a long ride and a new job starting the next morning. The manager checked me in efficiently and was helpful and courteous throughout. The facility itself is less than a year old, clean and brightly lit. Having my stuff stored here is one less headache for me. I can't recommend CubeSmart Self Storage on Dabney Road in Richmond highly enough.
Jul 30, 2019
A bit on the expensive side, but still a good buy
Move in was a breeze. Security is pretty tight; you need a code to get through the gate, access the facility, and use the elevator. Only complaint is that the mandatory insurance fee isnât disclosed until you get there, so expect to pay around $12 more than the listed price. Nice and clean facility and friendly staff as well.
Jul 26, 2019
Very easy move in and not too much of a hassle to move in!
The initial process of getting my storage unit was very quick and easy - the reps at CubeSmart called me to confirm my reservation and once I got my unit and paid, everything was good to go! Only small issue was, it was quite hard for me to find my storage unit because each floor had so many and there was no map of where each one was. Aside from that I had a great experience, and it was nicely air-conditioned in there. No more hassle of having to move in this 90 degree heat with an outside storage unit!
Jul 21, 2019
My experience here was wonderful so far,
My complaint is that I was trying to reach another storage facility and the person said they were with them but no units available but they had some at this location. The place I wanted to go to was a referral and I feel lied to and when I asked the people at the location they said they were not affiliated. Iâm in the middle of moving and didnât want to drive all around so I just booked here. I donât like being tricked and lied to.
Jul 17, 2019
Super friendly staff and awesome facility
I love CubeSmart! Ryan is super friendly and helpful and the facility is so clean. My only issue is that it is not accessible 24 hours and for a college student that would be perfect for me. Other than that, I LOVE it!
Jul 17, 2019
It's a lot better than my sisters storages that they had over the years. I like that I dont have to worry about keeping my stuff in storage and bugs or rodents crawling inside.
Jun 30, 2019
CubeSmart is great!! The facility is extremely clean with nice air conditioning. They have lots of carts to wheel your belongings to your storage unit AND staffed with awesome people who were willing to help with every request!
Jun 20, 2019
Very beautiful and clean would recommend to everyone and great customer service
Jun 11, 2019
The space is a good temperature, the customer service is great, and the space is mostly clean. They have carts for you to move your stuff, which makes transporting things a lot easier for me. The only suggestion I have is to add trash cans.
Jun 01, 2019
Easy to get large items in
It took a little to find my locker, and the lockers weren't the right sizes. But once we found it, it was easy to get it and price it and everything. Good experience
May 12, 2019
Very great pricing and kind staff.
I have had a great experience thus far! My only wish is that CubeSmart create some availability of assistance when moving such as rentable pick up trucks for larger items
May 05, 2019
Great experience and friendly staff
The visit was great and Ryan greeted us and treated us great.
May 05, 2019
My only issue was with the mandatory insurance policy. This cost is an extra $12 per month that was unexpected to me. It was not made clear at all when I first signed up. Itâs a big difference in the monthly rate. I think that I would have investigated other companies before signing up. Unfortunately, time was a factor for us.
May 05, 2019
Greatest facility in Richmond!