Mar 05, 2019
Smooth, Initial Move-In and Fast Processing
Pretty smooth and seamless move in to this storage facility. Paperwork was quick, and they quickly communicated all of the major details related to me renting a unit with them. Heads up though that I did arrive 1.5 hours before close, and the facility worker was too busy to assist me in unloading my vehicle. Not a major issue, but heads up to plan beforehand to have assistance with moving your items. Besides that, great first impression upon initial storage rental and move-in.
Feb 02, 2019
Greatest deal in town!
Very happy & satisfied customer! Would recommend this storage to family & friends!
Dec 30, 2018
Saf keep is awesome
People were really helpful and encouraging they disnt make me feeel like a burden or annoying they helped me with trucj service in move in help !
Dec 28, 2018
Cheap storage in Redwoodcity!
Great customer service, help with prices and free services
Nov 05, 2018
New Move In
Clean and easily accessible. Staff is friendly and access hours are great!
Nov 02, 2018
Best Storage Facility I have visited personally.
Great security. Clean storage rooms. I feel safe leaving my car unlocked here which is rare. Good business.
Nov 28, 2017
Staff is great, very helpful, friendly and prompt. The facilities are clean and accessible.
Nov 26, 2017
Great serivice from the staff, the units are clean and accessible
Oct 24, 2017
Fast and friendly service
Staff was very friendly and answered all my questions. The fasility is clean am deathly exactly what I was looking for.
Oct 15, 2017
great on site service, better phone follow up would be nice
When on site, I thought the customer service was very professional and prompt.
while finalizing the reservation, there were a couple instances where "I will research and call you back tomorrow" did not happen.
Sep 23, 2017
Great service, good location, good deals
I was fortunate to need space at a time when Saf Keep was running a fall special and got 50% off the first two months
Sep 21, 2017
Great Storage Facility
Saf Keep Storage provides great customer service (I was even ridden to the storage unit in a cart to look at it before agreeing to pay), affordable prices and a clean facility. I enjoyed that they also provided carts to carry items up -- this helps a lot when you have many items to move up at the same time. Highly recommend!
May 16, 2017
Manager was accommodating and very helpful regarding pricing and contract.
Apr 29, 2017
Cleanliness matters and Saf Keep has your back.
My storage unit was super clean, I love it.
Staff were fabulous and always very helpful.
No sign of leftover trash. Which mean the staff do their job to provide you with their best servicesð¯
Apr 26, 2017
Fit the bill perfectly!
The manager was pleasant, patient, and responsive. Overall an excellent customer service experience. And the price is excellent as well.
Apr 24, 2017
Serious and professional customers services.
It's located next to Costco Redwood City. Although it is old but it's so clean and SAFE . I would recommend to who need storage this.
Apr 23, 2017
Good facilities, okay prices, meh customer service
I was pleased with the facility and the high level of security. Prices were okay, the lock was pricey and I wish I'd known about the $10 mandatory monthly insurance before I got there. Customer service could have been better. Apparently, I signed something on the contract that wasn't meant to be signed and the representative seemed really put out and aggravated. Maybe update the contract to include only relevant information.
Apr 01, 2017
Great service, the front desk was very informative and nice!
Mar 25, 2017
Super friendly service. Secure and safe.
Mar 18, 2017
Convenient location, easy access!
This facility is conveniently located to anyone in Redwood City as it is right next to Costco. They provide carts to help move in, which is helpful for second floor units.
Mar 03, 2017
Great storage - Awesome Rates
Great experience - feel very good about the security of my belongings!
Feb 26, 2017
Great storage at a great value
Great experience and awesome move-in specials - in & out in 20 minutes!
Feb 24, 2017
CLEAN! Great customer support. Easy to use.
We were so relieved to find nearby storage at a fair rate, with competent, friendly, human beings running the facility. And did I mention CLEAN? An added bonus was the free 15 foot moving truck. That really helped. Thank you.
Feb 15, 2017
So far great service, location
Feb 02, 2017
Great value, safe place, many options
I was really happpy with the opening discount, the long term prospect for price and the feel of security. The customer service was great as they accommodated a more accessible unit at my request.
Jan 26, 2017
Very clean, organized, and great customer service
The prices are a bit high, but they keep my stuff clean and safe, and that's what matters most to me.
Jan 24, 2017
Very clean, great customer service
Everything was better than I expected, and that really says a lot! Nice clean unit, nice friendly people. Very happy with it.
Jan 23, 2017
Friendly and convenient
Easy move in and they will give a free move in van for a day.
Jul 27, 2016
I really feel safe to store my car with you. Your staff is on the job! Congrats for the amazing team you have
Jun 25, 2016
They don't tell you the doors are too small!!!
On the phone, they tell you all reservations are set. They tell you you have the truck at a certain time, that your unit is reserved and that you have an ample window to get there. On arriving, they are very courteous and helpful. They show you the unit and tell you how much will fit in the unit. You fill out the paper work and then you find out that the truck is not actually reserved for you that day. That you needed to get a confirmation separate from the unit reservation stating the truck is reserved. And next, you find out they failed to tell you that large pieces of furniture may not fit through the unit doors; like your couch and bed. This you find out when you are trying to fit the piece in the unit, and no matter how you turn it, it's just a couple of inches too big for the unit they said would fit a couch, bed, dresser, etc. So, after scrambling for a truck at the last minute, being late to pick up your things, and keeping your friends two hours longer than you promised, you can't fit your furniture in the unit, but they are polite about it as they apologize and you scramble to find another place to store your things. All in all, a nice experience if you like complete disasters with a smile. Reminds me of some of those spin tingling Raves I went to where the port-a-potties are decorated with what appears to be dirty, soiled, toilet paper for artistic affect. Can you believe we pay for this treatment?!?
Jun 18, 2016
Wonderful unit, people, management-would recommend Saf Keep to my friends.
I found Saf Keep Self Storage online and liked the information they provided. I called and the person who assisted me was friendly and helpful. I then went in to see the facility and was very impressed by the knowledgeable and friendly staff. The facility is well-managed and organized. Everything was clean, carts and dollies were available, along with initial 30-minute unloading help. Prices were competitive with some nice special offers. I am very happy to have a storage unit close to where I live where I feel safe storing my items. I highly recommend Saf Keep!
Dec 17, 2015
They were understanding during a stressful time. Staff is very professional and helpful. Place is clean. I'm glad that I found them and would highly recommend SafKeep
Sep 01, 2015
Needed to find a quick, rather mom expensive, storage room to store a bike and some boxes until I got back to campus, and this was a perfect storage unit to fill my needs.
Aug 13, 2015
Jul 31, 2015
Great storage facility
I didn't end up renting a storage unit because I decided to sell my belongings, but the customer service was excellent (minus my interaction with the answering service which is not associated with the company). Price was good and willing to negotiate for year long committment. Many different sizes available and perks such as use of moving truck.
Jul 28, 2015
very professional self storage
Stored some stuff here and have had to come to pick things up at least a dozen times. The manager/employees all have decades of experience and run a very good business. I felt like it was very secure and would definitely recommend to other people.
Jul 28, 2015
Affordable, friendly, secure, and totally decent
It's not the most beautiful and high-tec facility, but it's reasonably priced and gets the job done.
Jul 24, 2015
Great Storage Facility!
Needed a place to store my items for a couple months and came across this place & I would def recommend. Great service and the facility was pretty clean. Also, when I had to cancel because I was moving out of the area, I encountered zero problems. The front desk people are actually really nice.
Jul 23, 2015
Great service, easy access, loved it!
May 30, 2015
They were really nice, the facility is very secure, the price was right, and the move in process was seamless.
May 25, 2015
Definitely impressed with both the management and team as well as the facilities themselves. Miguel, who took me around to view various units, was incredibly personable and helpful. Would def recommend to a friend.
Apr 30, 2015
x'lent customer service, great prices..
I searched for hours trying to find a cheap price in a decent location, I came across safstorage. They had a great deal going on. I took advantage and came in. The customer service was very friendly and welcoming. They made sure I knew everything. I am a happy customer. Plus I feel my belongings are safe.
Mar 22, 2015
Cheaper than other places
some issues with one person's customer service but overall a good deal for the area. A bit more run down than other facilities, but cheaper. Overall I am happy with the price for what I am getting.
Mar 06, 2015
Feb 05, 2015
So far great!
Jan 30, 2015
The customer service was great I got an awesome deal she was helpfull, explain in detail and answer my questions
Jan 27, 2015
Clean, Affordable, Safe, Secure, Great location, but most of all, Excellent Staff! Great customer service!
Jan 26, 2015
Very easy procsess
I was checked in and out very fast and smooth. They were very helpful.
Jan 25, 2015
Fair rate. Helpful, friendly people. Convienent. A "find"
I just moved to saf keep due to $$ increase in previous place. Good and helpful people here. Very happy with move in special rate. By paying 1 year in advance, I was able to get the 13th month w/o chg.
I look forward to a long, hassle free relationship with Saf Keep storage!
Sep 06, 2014
Aug 15, 2014
Excellent service! A real life saver!
Sparefoot was incredibly helpful and the storage unit was exactly what we needed and wanted. No complaints at all. Really awesome in a stressful time!
Aug 13, 2014
Aug 02, 2014
Everything was done very quick. The person I talked to is very well knows everything and explained everything clearly. And she even wants me to see the storage first before I signed the contract which is true.
Jul 25, 2014
storage unit saf keep redwood city
The space I rented was safe and all of the area was very clean and tidy. The staff was very helpful in picking the right unit and the convenience to access the facility was great.
There is live-in staff, which makes me feel more secure about my things, and everyone I have seen going in and out seems regular. Easy access to Stanford campus and a breeze to move in with a zipcar.
YAY! highly recommend this facility for your storage needs. No lengthy contracts
Jul 22, 2014
Outstanding And great customer service.
Jul 10, 2014
Sparefoot did not warn me that the price Sparefoot quoted was a teaser that would double in 6 months and that there would be an extra charge for required insurance.
Jun 02, 2014
May 13, 2014
It is great
Mar 14, 2014
Feb 20, 2014
So far so good. The space I rented was recently painted and all of the area was very clean and tidy. There is live-in staff, which makes me feel more secure about my things, and eveyone I have seen going in and out seems regular, not sketchy feeling at all, even though Saf Keep is in a funky part of town.
Feb 18, 2014
They were super fast and reasonably priced
Jan 14, 2014
Very straight forward, efficient, and very customer friendly staff! I have to say it was one of my best experiences with both using selfstorage.com and Saf Keep Storage in Redwood City!
Dec 25, 2013
The Best service every
Great fast service, low price. can't beat that.
Dec 05, 2013
Friendly, efficient, helpful, so far, great!
Dec 03, 2013
Already recommended to a co-worker.
Oct 14, 2013
"Moving is stressful enough, SAF Keep makes it easier!"
I find that in times of stress, we consumers can find service providers that make our lives easier with their competence and professionalism. Just like the trustworthy auto mechanic and the caring doctor, I would include SAF KEEP storage.
I found a unit online and made a reservation easily. I showed up to the office the next day. I was greeted warmly and was provided great information about the policies and procedures. Before finishing the paperwork, I was shown the unit and the security measures. The paperwork took less than 10 minutes and I was set to go. I felt that I was given the correct amount of information, in the correct form, in a precise manner, rather than given a rote recitation form a list. I felt like I was having a conversation with another human being and not having a script recited to me. The place has common sense measures- a dolly in each building - so you don't have to look for one, a water fountain and drink machine-moving makes you thirsty, right?, . SAF KEEP really makes it an easy decision.
Just like the mechanic and the doctor, you really don't want to see them often. But with the good ones, and SAF KEEP is one, you don't mind seeing them when you have to.
Aug 24, 2013
The people there were friendly and very attentive. I was informed that it is a locally run business, so they like to be high in customer service. When I was on my tour of the units, they also told me that they've never had an incident or break-in.
Jul 23, 2013
Jun 18, 2013
Jun 18, 2013
Wish they would be more clear about conditions on the first month free move-in as I asked for the first month free and was told that it didn't apply to my unit.
Jun 10, 2013
Simple, Convenient, Everything I was looking for
Not only was staff straightforward in everything that needed to be done on my end, but the process was as quick as I made it. I wasn't waiting for them, they were waiting for me!
Jun 01, 2013
very helpful & well keep would rent a unit again thank you
May 21, 2013
The customer service impressed me.
Sep 05, 2012
Aug 20, 2012
Very Good Experience
The staff at Saf-Keep was very helpful, informative and pleasant. They processed my rental quickly and I am happy to be there.
Jul 09, 2012
Established location with competitive prices
Jun 02, 2012
Great storage facility!
Staff was helpful and flexible in showing me my options. Registering was quick and easy. Security is better than other facilities..