Jun 21, 2018
I received an call immediately after I reserved my unit,by a women named Millie,who was amazingly welcoming. I was treated with respect and the process was surprisingly easy. It was my first time ever having to use an storage unit and Millie made my experience a good one. I would definitely recommend and use 21 Centry storage again.
Jun 14, 2018
Convinient and clean
Easy to find, convinient , friendly staff, clean
Apr 29, 2018
Very helpful and guaranteed service. No waiting. This is a really clean and safe place. Millie is the best always there to help no matter what.
Apr 03, 2018
Outstanding performance from all the staff!
Adam was very helpful from renting my Uhaul truck to getting me not one but two storage units. I know where to go when I'm in need of a storage unit from now on! Luv Ya Adam. Smooches
Sep 03, 2017
Phone service needs improvement
Sep 01, 2017
Very good and quick
Good place, phone help can be better
May 10, 2017
I experienced no problems. Price was a little higher than expected but it was still good.
May 03, 2017
Good exp all around from price service ect
Apr 22, 2017
Great staff, clean units
Felt very welcome at the reception desk, and the paperwork was quick but thorough. The gentleman who helped us navigate the facility and explain the security was wonderful.
Feb 04, 2017
Great customer service
Ashley was awesome and helped me get situated. She was personable, fun, funny, as well as extremely helpful! Unfortunately I wasn't very happy with how high the prices hiked (my unit was supposed to be $70 and ended up costing $119) but otherwise I had a wonderful experience.
Feb 01, 2017
Secure, Clean, Fair, and Honest!
I didn't know what to expect, once I arrived I can honestly say was very impressed. Explained the policy in simple terms, asked me if I had any questions and gave me straight forward answers. One last thing, they have their own storage locks. Believe me it's worth it and anyone trying to cut that lock will have a serious challenge. The storage prices are very reasonable......
Jan 24, 2017
Clean and excellent customer service.
Would recommend this to folks. Great rate and clean units at a convenient location.
Jan 23, 2017
Great staff, clean storage
I was impressed by the friendliness of staff here. On the outside, both the facility and neighborhood looked a bit rough, but on the inside the staff were friendly and helpful and the storage unit was clean and modern. The pricing was excellent, and my only real complaint would be about the limited access hours (only open till 6 PM).
Jan 16, 2017
Staff was very friendly and helpful. Made the process simple and painless. Plus it was a great price! Would recommend to a friend!
Jun 25, 2016
No better place to rent from!
Chris, the District Manager is a pleasure to deal with, very personable and knowledgeable. This facility not only has good pricing, but they are great community citizens. For example they donate to a different charity every month. They collect unwanted items from customers storage units and organize them to be donated. How cool is that? Not sure any other storage company does that. This facility is also secure and at the same time easy to access for renters.
Apr 11, 2016
Customer Service Top Notch
Millie was very friendly, professional, courteous and a pleasure to work with. And.so was Millie.
Mar 31, 2016
Good offices, nice staff, pricing is higher than expected based on Sparefoot quote
Mar 21, 2016
No problems and great service
The customer service was great. I needed to change my move in date, and they were great and made it easy. The only thing I didn't expect as the higher one time sign up fee, I thought it was less when I saw it advertised. Other then that I am content.
Mar 13, 2016
I'm a return customer
Shopped around for a while but couldn't come up with better so I came back here and I'm very happy with my decision
Feb 28, 2016
Better than others I've been to
Agents super helpful and fun, lockers super organized with real Philadelphia streets names, price better than most other storages.
Feb 25, 2016
Good price. in philly. clean units.
Very good customer service. Very friendly. Good, clean location and units.
Feb 24, 2016
Feb 20, 2016
Clean safe friendly
Friendly and efficient people easy to get in and out of units are clean and safe
Feb 03, 2016
Clean,secure and priced right!
Best price in my area..easy online payments...clean and secure...I like lol!
Jan 16, 2016
They were really nice and the prices are reasonable.
They were really nice and the prices are reasonable.
Jan 05, 2016
The customer service was outstanding. I had my son with me and the general manager and clerk where very warm and extremely helpful with him while I was signing paper work. The facility is super clean and it's very convenient to gain access into your storage unit.
Nov 12, 2015
This was my first time renting a storage unit and I had a great experience. Millie was a great help!
Nov 08, 2015
The staff was polite personable and professional in every time I visited the site the gentleman was cleaning something where are you would just smelling the offer you coffee just overall a good experience
Aug 01, 2015
First off 2 people that would there are just plain dishonest. Millie will lie through her teeth to get you to rent there. I was told that she would lock me into the rate for two years if I stay long term..... Yeah right. 6 months into it boom 1st increase.WITH NO NOTIFICATION.
Now onto the idiot that is the Manager there all you hear from him for about 18 months is that they are working on fixing the leaks..
It's like a cave in the place on the lower level.... mold, slime cicles growing on the ceilings... how do they fix it???? Buckets.... who which the lovely class of people that rent there use for bathrooms.
I have seen bowel movements in these buckets tgat stay there for weeks. Beware L&I have been notified and also the BBB.... crooked to the core.
Jul 28, 2015
Was glad I found this storage facility, considering the cost for my monthly rent.
Jul 28, 2015
Awesome staff, exceptional pricing and overall really pleasant experience
Great place to store your stuff. The staff was more than friendly and always available to help you. Unit was really easy for me to drive in, get whatever I needed, and go. I would highly recommend 21st Century Storage!
Jul 24, 2015
Jacked up the price after a few months
Disintegrating ceiling makes a mess. Mandatory insurance not included in United price. Price nearly doubled after a few months. Very good service and friendly staff, however.
Jul 08, 2015
The staff was very nice and polite
Jul 03, 2015
I can't say enough good things about Millie during my recent encounter with this storage location. Millie was kind, patient and really addressed all of my needs. She knows customer service. I would send anyone I know who is interested in renting a unit to see Millie. Millie deserves all 5 stars!!!!
Jun 28, 2015
Great move in. Very easy
Fantastic customer service. Clean, secure facility. I highly recommend! Leslie and Millie will take good care of you!
Jun 21, 2015
My second unit
I come here for all my storage needs.
Apr 07, 2015
the unit was great and easy to acces the people was woundful and i like the free coffe mugs i would rent from them again
Mar 30, 2015
Great Customer service!
It was a little out of the way, but the price and service are great and the place is well run.
Mar 06, 2015
Good people and outstanding service.
Feb 27, 2015
Good experience, very helpful
Feb 13, 2015
customer service was the best
The employees are very nice and knowledgeable about the company.
Feb 06, 2015
Very helpful and friendly towards my kids. Paperwork was quick.
Feb 01, 2015
Super friendly service, great prices, and state of the art facility
This is my first rental unit. The staff (especially Leslie) were helpful, knowledgeable, and friendly. Walked me through everything from the paperwork to how to use my circular key. There were some slight additional fees from the listed price, that weren't explained until after the contract was printed, but its minimal, and the prices are great, even with the mandatory insurance fee. Awesome facility!
Jan 12, 2015
Dec 25, 2014
Looks state of the art and secure.
Dec 01, 2014
Nov 13, 2014
Oct 24, 2014
Oct 11, 2014
I was not confident with the supplied lock. I would like to have been able to use my own lock instead of the provided lock or in addition to the provided lock.
Sep 09, 2014
Sep 01, 2014
They were very friendly and accommodating. I found Leslie in customer service particularly helpful.
Aug 31, 2014
Be sure your surefoot reservation has the correct date if you change reservation
Very secure facility. Staff very helpful. Units were clean and well lit. It is a distance from public transit in a horrible neighborhood.
Aug 29, 2014
Took long to get paperwork done. But satisfied
Aug 28, 2014
I really enjoyed the tour of the facility before I signed the papers. The knowledge of the agent was good and he was thorough and patient.
Aug 26, 2014
Great service, nice unit
Aug 12, 2014
Perfect first experience.
This was my first time renting a storage unit and the staff was so friendly and helpful. The place was very clean and well maintained. The whole property had great security. Pricing was very good.
Aug 09, 2014
Aug 06, 2014
Aug 04, 2014
easy as pie
I was pleasantly surprised after driving through a sketchy neighborhood to find this facility was clean, efficient and staffed by very friendly people. My unit was perfect. My only hope is I can remember how to lock and unlock my unit. The office hours are a bit limiting for me.
Jul 22, 2014
Jul 04, 2014
Facilities seemed very clean and secure. Staff was friendly and very helpful.
Jul 04, 2014
It was good.
Jun 30, 2014
Jun 17, 2014
My experience at this facility was excellent. The staff were very pleasant to me the entire visit. One of the staff members Russell, walked me to my unit and helped me out with my things because I didn't have any help. He was very pleasant and patient with all of my silly questions and had an answer for everything. He even returned the cart when I was done with it. He really helped me to get over my stressful morning because he was so nice during my visit. I would definitely recommend this company to my friends and family!
Jun 04, 2014
We were greeted and taken care of immediately by happy, energetic people. They went out of their way to ensure that all of our needs were met. I am very pleased with my experiences here, and will absolutely do business with this facility again if need be.
Jun 03, 2014
For the price it's not bad..... but that's about it.
Jun 01, 2014
Great customer service
The place is accessible and it has great customer service. Look no further, especially for long term storage facility (they have very good prices)
May 30, 2014
So far, very good experience
May 27, 2014
Fantastic customer service! I was surprised by the genuine friendliness during my visit. I was a little late so the employee stayed a little after closing to help me out. The location is a little far and isn't in the best neighborhood, but the facility feels safe.
May 25, 2014
Low Price, Medium Quality Customer Service
Location is in a tired part of town. Location seems very secure though. Customer service is fairly good.
May 22, 2014
The neighborhood was sketchy, so I was fearful pulling into the parking lot of this facility. However, once inside, 21st Century Storage was very safe and secure. The staff was incredibly helpful, even postponing their lunch break to help me finish up the paperwork and find my unit.
May 21, 2014
Good service and nice facilities. Just really difficult to connect to the facility via centralized customer service phone line. And the location of the storage is not so great.
Roxanne L. Foster
May 15, 2014
Chris in Philly Rocks!
I had an exceptionally wonderful storage move in experience. It started with the excellent rate I secured on the internet. When I arrived in Philadelphia (3503 B Street) I was greeted by Chris who was thorough, patient professional and a spokesperson for the company. I felt comfortable asking any and all questions and seeking the storage unit that fulfilled my goals and expectations. I would highly recommend your facility and your staff: Chris and Adam to anyone!!! Thank you for making a potentially stressful situation a smooth one. I woke the next morning and was so completely satisfied with my interaction, transaction and most importantly my decision. Thank you!
May 13, 2014
Great Service - Friendly Faces
From the moment I walked into the 21st Century Office - tired after a long day of packing up my truck and driving from Manhattan - I felt relieved and stress free. The incredible combination of professionalism and camaraderie shown by Mille and Russell put me at ease right away. I also particularly felt safe for my belongings in the storage units.
Apr 01, 2014
Everything is great!
Feb 25, 2014
After driving out to the facility ready to move in, they closed the office for over an hour without any prior notice because "they had to run to the bank" this was at 9:30AM when they opened at 9. After finally getting into the office, the lady was EXTREMELY rude and impolite. After explaining my frustration, she informed me that "she was pregnant and hadn't eaten anything all day...so she had problems too". This was after saying she was going to give me a discount but would not do so now since I kept asking her to "hurry up" which was not true. I simply asked her to be on my way as quickly as possible when she began ringing up the customer behind me instead of beginning my paper work. In addition to all of this, I never received as much as an apology. I'm appalled at the lack of customer service and will most likely moving to a different unit (not associated with spare foot) in the very near future.
Oct 09, 2013
A MUST DO STORAGE UNIT
VERY VERY CHEAP RATES, DISCOUNT RATES OF A FREE MONTH VERY GREAT, STAFF IS VERY DOWN TO EARTH AND ARE REAL PEOPLE. GREAT DEALING WITH THEM.
Sep 04, 2013
Only issue was the paperwork was in spanish. We live in the United States, and I have to have the employee translate? This should not happen; however, the employee was very friendly.
Aug 02, 2013
Jul 31, 2013
A dirty headache!
I moved in 2 days ago. I didn't go there before I booked it online b/c the reviews were so good. My hubby is upset about the neighborhood (ROUGH AREA) but I really don't care about that, and the bldg itself seems very secure. BUT: The sliding door that allows u access to ur row of units was inexplicably broken (a shock to the rep) so we had to keep propping the regular door open (which locks from the outside), & with the dolly blocking the only entrance/egress, you couldn't get by holding anything worthwhile. We would have held the door open with something else to keep the entry clear, EXCEPT, the ground was FILTHY with a dirty syringe, potato chip bag, and (I HOPE) potato chips that had been rained on and formed a mushy gross substance on the ground. Ergo, we didn't want ANYTHING to hit the ground and didn't even want to walk on it. The roller door was open right next to us, so I stepped in there to see if we could use it. Directly inside THAT door was a leftover chicken dinner from kfc. NO wonder there was a mouse trappy thing in my unit when he opened it. He said there is no pest problem, just a precaution. We had to keep this reservation, our old storage lease is up this week, but I was there 10 min and already looking to move to a new place. I am calling today to see if that area was cleaned and door fixed, that was such a hassle. To be very disappointed is an understatement. I don't understand these reviews, you are either employees are just lying for no reason. When I was signing up, a woman was complaining that her stuff was ruined by water damage. I asked about that, and the rep said I have no worries about that, i have climate control and she didn't. BUT, there is an area that leaks, and he says he won't rent those b/c of it, but other workers don't care and still rent them. WHY would u operate with units u know are leaky and ruin people's stuff? If I didn't have a Uhaul outside full of stuff, I would have walked away.
Jul 25, 2013
Very secure building and friendly staff
Jul 25, 2013
Jul 23, 2013
Jul 20, 2013
The sales person was a young gentleman who was excellent. He was very friendly, informative, and supportive as this was the first time we have needed to rent a storage unit. I would definitely contact him again and recommend this storage unit to others. It is great to work for a company who has employees who have this high level customer service. I would give him an A+.
Jul 09, 2013
Jul 08, 2013
Great service and everything looked good!
I've just moved in, but this place seems like a bargain. Great staff, clean and secure. Thanks!
Jun 18, 2013
An easy going atmosphere
Jun 04, 2013
An A+ experience.
May 28, 2013
May 17, 2013
Facility was clean and seems secure. My only complaint is the person giving us info talked so fast it was confusing. He also told me the 1st payment required and then without my consent charged 2 1/2 months on my card.
May 09, 2013
Feb 21, 2013
I appreciated how all my questions were answered and how they assured me I can come to then about anything
Feb 18, 2013
The guys at 21st Century were great. They went over everything with us about the facility, ensuring that we received the best rate for our unit. It was almost closing time when we were moving our items into storage, but the gentleman there waited patiently after closing.
Jan 15, 2013
Nov 08, 2012
The staff is awesome and nice and with the low prices that are affordable for me. I was able to pay A YEAR IN ADVANCE with another discount that was given to me by the manager. Superfiendly STAFF, AMAZING DISCOUNTS. BEST STORAGE PLACE EVER
Nov 08, 2012
Quick, Easy, Clean
nothing else to say! The unit was even mopped with PineSol!