Apr 19, 2020
Friendly custimer service that works hard for those renting from them
The manager at Keylock Storage Pasco is amazing and so kind and willing to work around peoples schedules to make sure that their needs for storage are met. My parents have a unit with them and so i already knew they had fantastic customer service, but working with them as an adult so far has been a great experience.
Mar 09, 2020
I rented a small unit and realized I needed a bigger one, the staff was accommodating and helped me upgrade to a bigger unit. Only downside to this storage is they make you pay for insurance on your storage. You would think since you are paying them to store your stuff they would be responsible for your storage.
Jun 23, 2019
A great facility with friendly staff
Met our needs with ease; attendant.even called us before the end of the day to remind us we need to get back with a padlock to lock up our unit before she left.
Jun 22, 2019
We recommed tis facility
outstanding, clean storage facility
May 27, 2019
Clean with great customer service!
For a first time renter of a storage unit it was amazing! Very kind and helpful staff and an easy process.
Apr 09, 2018
I found this storage rental awesome ! Sparefoot was instrumental in securing it for me. Highly recommend!!!
Nov 27, 2017
Costumer service in the office were very friendly and helpful. Facility was very clean.
Nov 01, 2017
Efficient and helpful staff!
Staff is great, they have clean facilities, and a secure entrance. Would recommend.
Sep 11, 2017
About as nice and easy as it gets!
I was very happy with the customer service both on the phone and in person! No hassle no gimmicks, just friendly and professional!
Aug 14, 2017
Great customer service
I liked how everything went fast and easy
Jun 25, 2016
Very easy to move in, made my stressful day a little better.
Jun 10, 2016
Great service and nice units. The stafirst was helpful and did everything I needed of them
May 28, 2016
up on ariving I notice how clean it looked
The lady at the front desk greeted me by name which made me feel very welcome for starts and I have never been greeted like that at a storage complex before and she was also very friendly and told me everything I needed to know about the unit I was getting Thank you so much Danny Groce renter!
May 16, 2016
Very nice lady handled the checkin. Facility looks nice and the climate controlled storage was cooler than my apartment. Good all around.
May 03, 2016
Great storage place
Staff are super helpful, very understanding, and the price for the unit was the cheapest we could find.
Apr 09, 2016
Very clean, and the staff was incredibly helpful and friendly!
Apr 05, 2016
Friendly staff, clean, good location, looks secure
Mar 27, 2016
A very nice place
Extremely nice and helpful ladies that work here.. I didn't have a huge load and was surprised when the absolute biggest truck arrived at the storage unit. Of course it didn't fit well and the staff was more than helpful to open the back gate and offer the use of the flat dolly.
I came from the a unit out of state and this place place is by fat the nicest. It is always clean and the staff always friendly.
Mar 22, 2016
Jan 10, 2016
Decent and well priced
So far so good, very easy to get a unit. Very fast service. My unit has a light!
Sep 12, 2015
Clean, well lit, secure, wonderful staff and extended gate hours on request.
Lisa at the front desk is amazing! Helpful, friendly, knowledgeable of the area and keeps the place in tip top shape, all with a smile and friendly word to all she encounters. Customer service like she practices is hard to find these days and that alone would bring me back repeatedly. Keylock storage is lucky to have an asset like Lisa who genuinely cares about the best interest of the company that employs her and does an amazing job representing for them.
Aug 21, 2015
Not only did the wonderful lady switch the size of our storage unit when we underestimated the room we needed, but she caught her mistake of overcharging the difference. I loved that I could pick up a lock right in the office for a wonderful price that worked perfect with the original pricing of the storage. Best in tri cities. Will recommend
Jun 04, 2015
They have met and exceeded my needs and expectations
Apr 28, 2015
Excellent, personable service!!
The attendant at the facility was extremely helpful and kind. She did everything possible to expedite the process and help me keep costs down during a difficult time in my life. It is rare these days to run into service providers who treat customers in such a gracious and personable manner and who go out of their way to be of assistance. I would recommend this facility just on that however the unit was also a good deal. They have some of the best-priced units for the size and set-up. Most of the units are convenient drive-up access and seem to be fairly secure. As an additional bonus, they are also 24-7 access, which is also convenient.
Apr 27, 2015
I LOVE this company already! Lisa is so sweet and made me feel so welcomed when signing up for a storage (: definitely will recommend to others (:
Feb 05, 2015
Very friendly staff and prompt service. Key code entry allows flexible access. And I was provided 24-hour gate entry. Price is decent and they take credit card.
Jan 23, 2015
lisa was very helpful and nice to talk to we got an amazing deal will refer friends for sure
Sep 27, 2014
An enjoyable experience.
Sep 11, 2014
The staff at Key Lock are absolutely wonderful! I've rented a lot of storage units in my time, and have never had a better experience! The manager was friendly and professional, from start to finish! She made us feel welcome, and made the arduous task of renting a unit fun. The grounds are vey well maintained and the units are clean. The manager lives on site, so it's very secure also.
I would defiantly recommend this facility to any one.
Sep 10, 2014
Jul 07, 2014
The customer service was GREAT and I found exactly what I was looking for at the price Rating I was looking to spend.
Jun 24, 2014
May 19, 2014
I went and met with Cindy. She showed me two different units that I could have and I ended up taking a 5x15 unit. We went back inside the office she showed me locks and furniture covers if I needed them. She explained which locks would work best and be easiest for me if ever needed to get it cut off. We took a quick survey and it was only a 15 minute process where I signed the papers and got the code to the gate. They were kind enough to give me 24 hour access to the gate to move my things in.
heidi and nolberto cruz
Apr 15, 2014
cast is grate
i have never found a storage unit that cost so little i will tell all my friends to rent here befor going anywere else i have rented from storage units and payed alot for one thanks for having something so unexpesive and worth having and the lady in the office who help us was very respectfull and the lady who help fix the door was grate as well thank you ladys keep up the good work ow ya can i get a job lol
Nov 13, 2013
The woman working in the office was very kind & helpful. Only issue was a service fee of $15.00 & the web page said $10 service fee.