Feb 20, 2023
Building is clean and near by only problem steps
Jan 29, 2023
Office visit would have been easier
Web freeze ups... process left hanging- felt like signing a kid over. Too much Terms & conditions. I do not feel legally safe. I'm SURE you do, though. Cant afford to have My attorney look over everything to make sure you dont own my house or such. Its just A storage unit.
Oct 25, 2022
Rates keep rising every 6 months.
I loved it when the old owner had the units. He had really fair pricing. The new owner has raised the rates 4-5 times. Yes they put in a gate and new fencing which it didn't have before but still, doubled the pricing in a little over a year. and it goes up each year. Found a new unit at a different location, same size for half the price. You may want to look around.
Diane M. Lambert
Sep 21, 2022
Very pleased with Heather and my init.
Heather was the one who helped me get my unit. She was very professional, friendly, thorough, and helped me set everything up. I am very pleased with her and am very happy with my unit. The location is great as well!
May 30, 2022
Gate code issues
Got one and the gate code wouldnât work. Called and they got me in. Had to change the code due to things and then my new one wouldnât work. Now I donât think they are even in on my day off to go threw my stuff and find what I need for work and everything. And I donât know what was literally all over my door but itâs the only one with anything on it but itâs covered in whatever it is.
May 24, 2022
The customer service was absolutely amazing. The staff were extremely friendly and helpful even late at night. I got the unit very cheap and moved in at night to accommodate my busy schedule. I would highly recommend them to everyone!
May 07, 2021
Great storage for an affordable price
Had an emergency at my home and needed a place to store my belongings while renovations took place. I was able to pay for the unit and sign all paperwork online the night before, and moved in the next day. Easily one of the best experiences I've dealt with in a long time.
Nov 30, 2020
This was the easiest reservation and move in Iâve experienced:
May 26, 2020
Great location in Ephrata
The facility has a great location in Ephrata and was great for where I wanted to be.
May 18, 2020
Manager is great to work with at this storage
The facility is nice to store at and the manager was really funny and a nice guy!
May 15, 2020
good place for personal storage
Happy I stored here. Perfect place for my personal items and its clean.
May 13, 2020
Nice Storage units
I am happy with my storage unit here! Nice facility and enough space to bring a big trailer or truck in for moving
May 04, 2020
Stan was really nice to work with!
I called and spoke to the manager Stan, and he was awesome to work with. Answered all my questions and got me into my unit!
Apr 24, 2020
Nice storage area
Great place to store my items. Staff was nice and helpful!
Apr 24, 2020
They understand true customer service. Stan was very helpful and accommodating. Highly recommended
Apr 18, 2020
Clean and professional
Just started renting a unit here. Very clean and professional service. Easy access, and the rental process was easy as well. Convenient location.
Apr 14, 2020
easy move in
move in process was very easy. the person i spooke to was friendly and explained everything to me.
Mar 13, 2019
They were very helpful and quick in their response.
They were very courteous and very helpful. I had a problem and they were there to fix it no problem.
Feb 19, 2019
Quick and easy
It was completely painless to reserve and sign the lease. Staff was helpful and friendly. I'm very satisfied so far!
Feb 16, 2019
Hands down best priced units and excellent customer service!
I found Ephrata Self Storage to be the best priced storage facility around and I did extensive price comparison. The paperwork was a breeze. The customer service was top notch. The unit was very clean and well lit. Very convenient location. I highly recommend this business.