Trojan Storage of West Ontario

701 South Palmetto Avenue
Ontario, CA 91762
87 reviews
We are experiencing high demand and can’t guarantee availability tomorrow. Reserve today with free cancellations.
How It Works with Free Cancellation
1. Reserve a Unit
2. Visit the Facility
3. Decide to Move In
$100.00 - $490.00
Available Units: Show All
5' x 5' Unit

Roll up door, Floor 1, Interior

10% OFF 3 Months

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $100.00

per month
No CC Required
15' x 20' Unit

Roll up door, Floor 1, Drive up, Outdoor access

10% OFF 3 Months

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $490.00

per month
No CC Required
Trojan Storage facilities prioritize a clean, safe, and secure storage experience that matches the highest level of customer experience. Our security features range from video surveillance technology to key code-only access gates and managers living on-site. Our site staff are friendly and would love to help you find the perfect sized unit for your belongings. Give us a call today and come to the site for a tour at your earliest convenience!
*We offer drive up units!
  • Fenced and lighted
  • Video cameras on site
  • Vehicle requires insurance
  • Electronic gate access
  • Vehicle requires title
  • Handcarts available
  • Moving supplies for sale
  • Manager lives on-site
  • Spanish speakers on staff
  • Email billing available
  • Accepts mail/packages for tenants
  • Rent due on 1st of each month
  • Auto-pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Insurance required
  • Insurance available
  • Homeowners/renters insurance accepted
  • Cash accepted
  • Checks accepted
  • Credit cards accepted (Visa, Mastercard, AMEX, Discover)
  • 10% military discount (active-duty, reserves, veterans)
  • 5% senior discount
4 out of 5 stars - based on 87 reviews
Customer Reviews
richard gonzalez Jul 08, 2021

efficient and helpful

the person who helped us check in could not have been more helpful, knowledgeable or friendly.

Recommended: Yes

Tammy Edrosa Jan 08, 2021

very nice people/clean area

the lady who helped us was very nice and she went to the storage and made sure it was clean.

Recommended: Yes

Linda Estrada Jan 07, 2021

The Sign up was only about 20 minutes.

The front ladies were very nice

Recommended: Yes

KEVIN Jun 16, 2020

quick and open on sunday

Was able to book last minute on a Sunday at a reasonable rate!

Recommended: Yes

George May 24, 2019


Everything was fast and efficient and very informative thank you for the great customer service

Recommended: Yes

Jordan Hunt May 14, 2019

Great Service!

Both of the ladies who helped me out were extremely nice! Great prices, secure facility, and a pretty roomy unit! Would recommend to anyone!

Recommended: Yes

Clinton May 14, 2019

Good price, decent customer service

Had a small issue that took longer because I have a temporary ID with no picture but they figured it out after contacting their boss.

Recommended: Yes

Lori Mar 16, 2019

Outstanding service from initial call to putting lock on new rental space!!

Everything was amazing! Including Customer Service, prices, location, cleanliness, very friendly. Great experience.

Recommended: Yes

Conception Feb 25, 2019

Best Storage in Ontario!

Customer Service and friendliness were spot on- they lifted the stress of moving-even if just for the moment!

Recommended: Yes

Juan Jan 06, 2019

Great company

Friendly staff, clean area and affordable prices

Recommended: Yes

Juan Jan 04, 2019

Great Company

Friendly Staff, Clean area and affordable prices

Recommended: Yes

Raul Aug 01, 2018


Clean helpful affordable would recommend to anyone interested

Recommended: Yes

Marlene Jun 02, 2018

Trojan storage

Great like my storage unit , clean and neat

Recommended: Yes

Justine Feb 03, 2018

My go to storage facility.

This is my second time storing my belongings here. It's the best price I can find and I've never had any problems. CJ is cool, too!

Recommended: Yes

Jimmie Stone Feb 02, 2018

Quick and easy

Nice clean storage unit the staff is very friendly and helpful. Love being able to reserve a unit on line saved a lot of time running around looking for one.

Recommended: Yes

John Jan 28, 2018

Friendly staff

Cj was very helpful. Got a lock, tape gun, tape, 2 big boxes and couch cover with rental. I didn't expect that. I recommend this place for your storage needs.

Recommended: Yes

manuel Jan 09, 2018

Good very good

I like that storage because the custumer services ere frendly

Recommended: Yes

Gabriel Jan 05, 2018

Easy and convenient

Great customer service. Answered ever question I had and worked with me to make sure I had the storage I needed by the time I needed it.

Recommended: Yes

alvaro Nov 23, 2017

Perfect storage

Awesome place great coffee and awesome service

Recommended: Yes

Caroline Oct 23, 2017

Very easy online process!

Employees were extremely nice and helpful! They made it quick and easy for me to move in.

Recommended: Yes

Melissa Oct 04, 2017

nice, clean, friendly

nice management, clean facility, units have alarms on each one of them, plenty of space

Recommended: Yes

Melissa Oct 02, 2017

nice, clean, friendly

managers super friendly, units nicely clean, great gate hours, I like that each unit has an alarm. overall nice place

Recommended: Yes

Alex Jul 26, 2017

Don't know what this is for.

Staff very Helpful, with offers and suggestions. Somewhat accommodating to my needs. However, would not allow me to reserve beyond five days. Had to reserve five days before my actual "move in day" in order to secure unit

Recommended: Yes

STEVE Feb 06, 2017

Affordable. Friendly. Clean

Most places dont have renters insurance. Its include in the monthy rent. That was great. Really like what they have to offer

Recommended: Yes

RICHARD Jan 08, 2017

Easy and convinience

Great service, friendly and great storages

Recommended: Yes

Shelly Oct 31, 2016

Very friendly and helpful. Quick service.

Thank you for your service.....

Recommended: Yes

Michael Oct 31, 2016

Nice affordable storage

Jose helped me with a smooth transaction and move in.

Recommended: Yes

Marc Sep 26, 2016

Very good service

If you want a good experience renting a storage unit this is the place to go!

Recommended: Yes

Sharon Carter Sep 04, 2016

Very Nice Facility

Storage I rented is NOT big enough. Need to upgrade unit...

Recommended: Yes

Claudia Aug 29, 2016

Excellent customer service

Great facility. I would recommend this storage facility.

Recommended: Yes

Katelyn Aug 07, 2016

This place is awful.

I would not recommend this place to anyone. i chose this place because having AAA, the price is very reasonable, of course when i went in to sign paper work the man inside wouldn't even try to scan my card because it wasn't a physical card, it was through the AAA app. He refused to take it because " there was no expiration date " which there was, he said " his computer wouldn't scan it " he didn't even try. Therefore i had to miss out on all the benefits. Which i'm pretty sure AAA didn't make a "My card app " for it not to work. I sucked it up and paid for everything. I asked them to set me up with a u-haul and the man agreed, of course he forgot to do so and sent us off. After trying to find a u-haul place that was still open, we found one loaded it up and headed to the storage unit. I got there after office hours had closed and found my unit still had their padlock on it. I was so over this place but i was not going to head back home pay u-haul and extra day and search for another storage unit. I had to call the emergency security number and explain to them what happened. They connected me to the man that helped me earlier and he said he would be there in 20 mins. It ended up taking him almost 2 hours to get there. I was so frustrated, you only have access to your unit until 9p.m. and if you are there past 9 you get a fine.. I wasn't very happy with the fact that it was 20 to 9 when he finally showed up. When he finally got there all he told me was " I'll give you extra access time and knock $10 off your bill " $10?! I thought the first month was free considering i had to pay $130 for the first month and $20 for a lock but no they are calling me, emailing me saying my rent is past due . So i guess i have to fork up another $100 for the 16 days I've had the unit. This place is a mess . As i said before i would not recommend it.

Recommended: No

Verenice Jun 29, 2016

Good storage facility

Friendly, good customer service Website does not inform of necessary requirements to rent a storage space (homeowners insurance) Charged for a lock without giving notice beforehand ($18.99)

Recommended: Yes

Wilson Jun 20, 2016

One of the best price in town

Storage area is nice and clean, also on the first floor. Very convenience. Staff are very friendly and Helpful. Being a AAA member also get a discount. Real is a good deal!

Recommended: Yes

Kaydee Trojanowski Jun 19, 2016

Clean 10 x 20 storage with great service

CJ at trojan storage was exceptionally helpful with the area and quick for move in

Recommended: Yes

Raymond Jun 12, 2016


When I got there I was treated rudely by the manager CJ... I will b contacting main fact she even told me that I should go somewhere else...some kind of customer service...

Recommended: No

John Jun 03, 2016

Great Storage Facility

Cheap, Clean, Good location. Bring your own (circular) lock to avoid getting charged on move-in for one.

Recommended: Yes

Cynthia May 29, 2016

Customer service

The service I received from ť storage facility and from Sparefoot was great.

Recommended: Yes

andrea May 22, 2016

Spaces state 5x10, but was 4x9. Where is your truth in advertising?

We looked at 2 different Trojan facilities and saw a total of four "5x10" units. However, not one of these units was 5x10. Wish we'd had time to look elsewhere.

Recommended: Yes

Atul May 16, 2016

Price a little high

They didn't have pictures of the units online. Would have been good to have

Recommended: Yes

Maxwell May 02, 2016

So far so good.

Very easy to move in but they do make you buy a circular lock - even though I brought another type of lock with me

Recommended: Yes

John May 01, 2016

so far so good

Recommended: Yes

Francisco Apr 15, 2016

Great costumer service

Recommended: Yes

nancy Mar 11, 2016

Recommended: Yes

nancy Mar 11, 2016

Good place to rent space

I was pleased with the customer service.

Recommended: Yes

Jay Feb 11, 2016

Better than expected

Had to wait for over an hour during mid day because no one was there to manage the office.

Recommended: Yes

Dominic Feb 02, 2016

it was close.

I needed a storage facility in a hurry and this location was the closest to my house. I don't think it's necessarily better than other storage units. In fact, I think it's rather pricey.

Recommended: Yes

Wade Feb 02, 2016

Staff is very friendly and helpful!

Recommended: Yes

Donna Jan 29, 2016

Great customer service

Thank you, the facility was clean and the staff was helpful.

Recommended: Yes

Veronica Jan 17, 2016

Very friendly service

Very friendly service and always a great experience

Recommended: Yes

Lee Dec 19, 2015

Excellent service.

CJ gave me the best price on the size of unit I was looking for. She was very accomodating, professional, & friendly, The unit was clean and ready for use.

Recommended: Yes

Paul Oct 28, 2015

Well worth the price. Access hours are better than any other storage facility.

This location is close by and clean. The security is great. The employees are friendly. It is located in a nice area.

Recommended: Yes

Mya Oct 14, 2015

First time renter!!

My fist time experience renting a storage, was the worse ! After getting there with my property, along with my hired help, I was unable to open my unit, because they forgot to remove their lock, so I was stuck waiting for nearly 3 hours until someone was contacted and asked to go open my storage. Then, I was offered a $20.00 dlrs for any inconvenience their error-mistake could have gave me? Really?? I couldn't believe and still can't , how in the world could of this happened!

Recommended: No

Henry Sep 28, 2015

Very affordable prices on storage units

Units are clean and have lots of security cameras thought out the complex.

Recommended: Yes

Alisha Sep 27, 2015

nice and clean

one thing I dont like is we only have 30 mins at a time to spend there, its rediculous

Recommended: Yes

Kathy Jul 14, 2015

CJ was very helpful. Was helping 3 of us at the same time & managed to do it very quickly but through manner.


Recommended: Yes

Ivan Brandler Jun 27, 2015

Easy move in

The people who work there are very nice.Especially CJ and Frank.

Recommended: Yes

fumihiro Jun 21, 2015

good customer service

Made it pretty easy to get a unit. Helpful customer service.

Recommended: Yes

Ellen May 10, 2015

Made everything simple.

The customer service is great. They made it very simple and very helpful.

Recommended: Yes

Katrina May 05, 2015

Great Customer Service!

CJ was very helpful in getting me the best price on a unit that would fit all my things. It was very busy when I moved in, but CJ was very accomodating, professional, & friendly, so I didn't mind waiting. With their alarm system, security seems tight so I don't have any concerns with storing my belongings here. I would definitely recommend this storage facility to others.

Recommended: Yes

Denise Apr 10, 2015

Very friendly staff and secure location.

I just retained this storage unit yesterday, so not much I can say off the bat except that the staff is very friendly and helpful.

Recommended: Yes

Helen Apr 02, 2015

Recommended: Yes

Monique Nov 13, 2014

Awesome customer service but unit very small for price.

Recommended: Yes

jon Sep 22, 2014

Great people! Actual size of unit was closer to marketed size than any other unit I've ever looked at or rented. To me this is a big deal!

Recommended: Yes

Leslie cashen Aug 11, 2014

They have been wonderful and very helpful to me.

I like the ontario Trojan storage in ontario. They have been very understanding and try to accommodate me in any way that they can.

Recommended: Yes

Tinesha Aug 11, 2014

Recommended: Yes

Brandi Aug 06, 2014

I am very happy with this storage facility. The staff treated me great and were very helpful and fast.

Recommended: Yes

Tonya Jul 16, 2014


Recommended: Yes

Fernando Jul 15, 2014


Recommended: Yes

Jen Jul 11, 2014

Happy with service and hours.

Frank was very pleasant and helpful. Happy with service, facility and hours.

Recommended: Yes

Fernando Jul 06, 2014

Recommended: Yes

Heather Jun 27, 2014


Recommended: Yes

Greg Jun 17, 2014

very good, fast & friendly

Recommended: Yes

Angelica Jun 14, 2014


Recommended: Yes

Yollanda Jun 08, 2014

Very professional and well explained.

Recommended: Yes

James Jun 01, 2014

Good experience

Recommended: Yes

Denise May 13, 2014

Very good customer service

Recommended: Yes

Richard May 07, 2014

Very happy with the service here. Very friendly people.

Recommended: Yes

Richard Apr 29, 2014

Awesome fast friendly service

Recommended: Yes

Tommy Jan 16, 2014

Lied too and ripped off

I paid for a storage and at last minute i was told that its Only 24hr access ( THE MAIN REASON I CHOSE THIS STORAGE ) if pay $30.00 extra per month......So i did Then started to move in the next day and realized the storage they had GIVEN me was WRONG SIZE ( SMALLER than what I Allready PAID For.) when i asked to change my paperwork and adjust the monthly payment to not be over charged ...i was told i had to wait till a supervisor can handle it.......its been over a week now no response...and I went to my storage at 10 pm for work stuff and was able to get in fine ,but when I tryed to leave my CODE DIDNT WORK and was STUCK INSIDE for an hour until finally someone called me back to let me out....... Then two days later i asked about my storage being smaller than what I PAY FOR AND said he was to busy to handle it i left upset and to get a phone Call saying that they changed the gate hrs to 9pm and no more 24hrs access ......(.the Only reason i picked trojan was cause of the 24hr access) that i paid 30.00 extra for when i moved in a week prior... Reasons to not chose trojan storage -Lied to about size of unit....CHARGED AND PAID FOR BIGGER SIZE AND GIVEN A SMALLER UNIT . -up the price $30.00 last minute for 24hr access -then code didnt work after 10pm LOCKING ME INSIDE OVER A HOUR -and then changed policy of gate hrs (not 24hrs anymore) After i paid for it - still has not fixed any issues

Recommended: No

John Nov 27, 2013

Excellent price, clean, easy access, perfect for garage overflow.

Recommended: Yes

Christopher Nov 06, 2013


Recommended: Yes

Melanie Jul 18, 2013

We ran into a few problems with locks but The staff was great! Tom helped clear up everything and was great in making sure we were satisfied. Awesome customer service!

Recommended: Yes

Augustine Jul 16, 2013

I had very good customer service. ..and made feel safe that this is a good place to storage my stuff...keep up the gd work...

Recommended: Yes

Matt May 24, 2012

Great Business Storage!

This is a great place for business storage. I have a small business and needed some extra space for our paperwork and deliveries . They have great specials, free invoices, friendly reminder calls, and easy access for delivery trucks. The staff was very helpful and informative. All and all a very pleasant experience. I would highly recommend this storage facility.

Recommended: Yes

Penny May 22, 2012

I just had to share my experience.

Outstanding customer service from Collin and Tom. I just moved to the area and they were extreamly helpful. They helped me find the right storage unit and I saved time and money not shopping around. Keep up the great work!

Recommended: Yes

TP May 17, 2012

rental expereince

Have been a customer for years, long before it was Trojan Storage, I found that the new staff is hard to deal with and not helpful at all, the property has taken a turn for the worst as far as cleanliness and curb appeal, have moved out of the property and would not recommend it to anyone.

Recommended: No

Tina Sep 23, 2011

Outstanding service and Great Property!

I have been renting here for over a year. No issues for me. I am impressed with the cleanliness and superb staff, the rates are affordable for me. This storage is very convenient. I would recommend to anyone who is looking to save and feel good about where their property is stored.

Recommended: Yes