Jul 08, 2021
efficient and helpful
the person who helped us check in could not have been more helpful, knowledgeable or friendly.
Jan 08, 2021
very nice people/clean area
the lady who helped us was very nice and she went to the storage and made sure it was clean.
Jan 07, 2021
The Sign up was only about 20 minutes.
The front ladies were very nice
Jun 16, 2020
quick and open on sunday
Was able to book last minute on a Sunday at a reasonable rate!
May 24, 2019
Everything was fast and efficient and very informative thank you for the great customer service
May 14, 2019
Both of the ladies who helped me out were extremely nice! Great prices, secure facility, and a pretty roomy unit! Would recommend to anyone!
May 14, 2019
Good price, decent customer service
Had a small issue that took longer because I have a temporary ID with no picture but they figured it out after contacting their boss.
Mar 16, 2019
Outstanding service from initial call to putting lock on new rental space!!
Everything was amazing! Including Customer Service, prices, location, cleanliness, very friendly. Great experience.
Feb 25, 2019
Best Storage in Ontario!
Customer Service and friendliness were spot on- they lifted the stress of moving-even if just for the moment!
Jan 06, 2019
Friendly staff, clean area and affordable prices
Jan 04, 2019
Friendly Staff, Clean area and affordable prices
Aug 01, 2018
Clean helpful affordable would recommend to anyone interested
Jun 02, 2018
Great like my storage unit , clean and neat
Feb 03, 2018
My go to storage facility.
This is my second time storing my belongings here. It's the best price I can find and I've never had any problems. CJ is cool, too!
Feb 02, 2018
Quick and easy
Nice clean storage unit the staff is very friendly and helpful. Love being able to reserve a unit on line saved a lot of time running around looking for one.
Jan 28, 2018
Cj was very helpful. Got a lock, tape gun, tape, 2 big boxes and couch cover with rental. I didn't expect that. I recommend this place for your storage needs.
Jan 09, 2018
Good very good
I like that storage because the custumer services ere frendly
Jan 05, 2018
Easy and convenient
Great customer service. Answered ever question I had and worked with me to make sure I had the storage I needed by the time I needed it.
Nov 23, 2017
Awesome place great coffee and awesome service
Oct 23, 2017
Very easy online process!
Employees were extremely nice and helpful! They made it quick and easy for me to move in.
Oct 04, 2017
nice, clean, friendly
nice management, clean facility, units have alarms on each one of them, plenty of space
Oct 02, 2017
nice, clean, friendly
managers super friendly, units nicely clean, great gate hours, I like that each unit has an alarm. overall nice place
Jul 26, 2017
Don't know what this is for.
Staff very Helpful, with offers and suggestions.
Somewhat accommodating to my needs.
However, would not allow me to reserve beyond five days. Had to reserve five days before my actual "move in day" in order to secure unit
Feb 06, 2017
Affordable. Friendly. Clean
Most places dont have renters insurance. Its include in the monthy rent. That was great. Really like what they have to offer
Jan 08, 2017
Easy and convinience
Great service, friendly and great storages
Oct 31, 2016
Very friendly and helpful. Quick service.
Thank you for your service.....
Oct 31, 2016
Nice affordable storage
Jose helped me with a smooth transaction and move in.
Sep 26, 2016
Very good service
If you want a good experience renting a storage unit this is the place to go!
Sep 04, 2016
Very Nice Facility
Storage I rented is NOT big enough. Need to upgrade unit...
Aug 29, 2016
Excellent customer service
Great facility. I would recommend this storage facility.
Aug 07, 2016
This place is awful.
I would not recommend this place to anyone. i chose this place because having AAA, the price is very reasonable, of course when i went in to sign paper work the man inside wouldn't even try to scan my card because it wasn't a physical card, it was through the AAA app. He refused to take it because " there was no expiration date " which there was, he said " his computer wouldn't scan it " he didn't even try. Therefore i had to miss out on all the benefits. Which i'm pretty sure AAA didn't make a "My card app " for it not to work. I sucked it up and paid for everything. I asked them to set me up with a u-haul and the man agreed, of course he forgot to do so and sent us off. After trying to find a u-haul place that was still open, we found one loaded it up and headed to the storage unit. I got there after office hours had closed and found my unit still had their padlock on it. I was so over this place but i was not going to head back home pay u-haul and extra day and search for another storage unit. I had to call the emergency security number and explain to them what happened. They connected me to the man that helped me earlier and he said he would be there in 20 mins. It ended up taking him almost 2 hours to get there. I was so frustrated, you only have access to your unit until 9p.m. and if you are there past 9 you get a fine.. I wasn't very happy with the fact that it was 20 to 9 when he finally showed up. When he finally got there all he told me was " I'll give you extra access time and knock $10 off your bill " $10?! I thought the first month was free considering i had to pay $130 for the first month and $20 for a lock but no they are calling me, emailing me saying my rent is past due . So i guess i have to fork up another $100 for the 16 days I've had the unit. This place is a mess . As i said before i would not recommend it.
Jun 29, 2016
Good storage facility
Friendly, good customer service
Website does not inform of necessary requirements to rent a storage space (homeowners insurance)
Charged for a lock without giving notice beforehand ($18.99)
Jun 20, 2016
One of the best price in town
Storage area is nice and clean, also on the first floor. Very convenience. Staff are very friendly and Helpful. Being a AAA member also get a discount. Real is a good deal!
Jun 19, 2016
Clean 10 x 20 storage with great service
CJ at trojan storage was exceptionally helpful with the area and quick for move in
Jun 12, 2016
When I got there I was treated rudely by the manager CJ... I will b contacting main corporate...in fact she even told me that I should go somewhere else...some kind of customer service...
Jun 03, 2016
Great Storage Facility
Cheap, Clean, Good location. Bring your own (circular) lock to avoid getting charged on move-in for one.
May 29, 2016
The service I received from Å¥ storage facility and from Sparefoot was great.
May 22, 2016
Spaces state 5x10, but was 4x9. Where is your truth in advertising?
We looked at 2 different Trojan facilities and saw a total of four "5x10" units. However, not one of these units was 5x10. Wish we'd had time to look elsewhere.
May 16, 2016
Price a little high
They didn't have pictures of the units online. Would have been good to have
May 02, 2016
So far so good.
Very easy to move in but they do make you buy a circular lock - even though I brought another type of lock with me
May 01, 2016
so far so good
Apr 15, 2016
Great costumer service
Mar 11, 2016
Mar 11, 2016
Good place to rent space
I was pleased with the customer service.
Feb 11, 2016
Better than expected
Had to wait for over an hour during mid day because no one was there to manage the office.
Feb 02, 2016
it was close.
I needed a storage facility in a hurry and this location was the closest to my house. I don't think it's necessarily better than other storage units. In fact, I think it's rather pricey.
Feb 02, 2016
Staff is very friendly and helpful!
Jan 29, 2016
Great customer service
Thank you, the facility was clean and the staff was helpful.
Jan 17, 2016
Very friendly service
Very friendly service and always a great experience
Dec 19, 2015
CJ gave me the best price on the size of unit I was looking for. She was very accomodating, professional, & friendly, The unit was clean and ready for use.
Oct 28, 2015
Well worth the price. Access hours are better than any other storage facility.
This location is close by and clean. The security is great. The employees are friendly. It is located in a nice area.
Oct 14, 2015
First time renter!!
My fist time experience renting a storage, was the worse ! After getting there with my property, along with my hired help, I was unable to open my unit, because they forgot to remove their lock, so I was stuck waiting for nearly 3 hours until someone was contacted and asked to go open my storage. Then, I was offered a $20.00 dlrs for any inconvenience their error-mistake could have gave me? Really?? I couldn't believe and still can't , how in the world could of this happened!
Sep 28, 2015
Very affordable prices on storage units
Units are clean and have lots of security cameras thought out the complex.
Sep 27, 2015
nice and clean
one thing I dont like is we only have 30 mins at a time to spend there, its rediculous
Jul 14, 2015
CJ was very helpful. Was helping 3 of us at the same time & managed to do it very quickly but through manner.
Jun 27, 2015
Easy move in
The people who work there are very nice.Especially CJ and Frank.
Jun 21, 2015
good customer service
Made it pretty easy to get a unit. Helpful customer service.
May 10, 2015
Made everything simple.
The customer service is great. They made it very simple and very helpful.
May 05, 2015
Great Customer Service!
CJ was very helpful in getting me the best price on a unit that would fit all my things. It was very busy when I moved in, but CJ was very accomodating, professional, & friendly, so I didn't mind waiting. With their alarm system, security seems tight so I don't have any concerns with storing my belongings here. I would definitely recommend this storage facility to others.
Apr 10, 2015
Very friendly staff and secure location.
I just retained this storage unit yesterday, so not much I can say off the bat except that the staff is very friendly and helpful.
Apr 02, 2015
Nov 13, 2014
Awesome customer service but unit very small for price.
Sep 22, 2014
Actual size of unit was closer to marketed size than any other unit I've ever looked at or rented.
To me this is a big deal!
Aug 11, 2014
They have been wonderful and very helpful to me.
I like the ontario Trojan storage in ontario. They have been very understanding and try to accommodate me in any way that they can.
Aug 11, 2014
Aug 06, 2014
I am very happy with this storage facility. The staff treated me great and were very helpful and fast.
Jul 16, 2014
Jul 15, 2014
Jul 11, 2014
Happy with service and hours.
Frank was very pleasant and helpful. Happy with service, facility and hours.
Jul 06, 2014
Jun 27, 2014
Jun 17, 2014
very good, fast & friendly
Jun 14, 2014
Jun 08, 2014
Very professional and well explained.
Jun 01, 2014
May 13, 2014
Very good customer service
May 07, 2014
Very happy with the service here. Very friendly people.
Apr 29, 2014
Awesome fast friendly service
Jan 16, 2014
Lied too and ripped off
I paid for a storage and at last minute i was told that its Only 24hr access ( THE MAIN REASON I CHOSE THIS STORAGE ) if pay $30.00 extra per month......So i did
Then started to move in the next day and realized the storage they had GIVEN me was WRONG SIZE
( SMALLER than what I Allready PAID For.) when i asked to change my paperwork and adjust the monthly payment to not be over charged ...i was told i had to wait till a supervisor can handle it.......its been over a week now no response...and I went to my storage at 10 pm for work stuff and was able to get in fine ,but when I tryed to leave my CODE DIDNT WORK and was STUCK INSIDE for an hour until finally someone called me back to let me out.......
Then two days later i asked about my storage being smaller than what I PAY FOR AND said he was to busy to handle it ......so i left upset and to get a phone Call saying that they changed the gate hrs to 9pm and no more 24hrs access ......(.the Only reason i picked trojan was cause of the 24hr access) that i paid 30.00 extra for when i moved in a week prior...
Reasons to not chose trojan storage
-Lied to about size of unit....CHARGED AND PAID FOR BIGGER SIZE AND GIVEN A SMALLER UNIT .
-up the price $30.00 last minute for 24hr access
-then code didnt work after 10pm LOCKING ME INSIDE OVER A HOUR
-and then changed policy of gate hrs (not 24hrs anymore)
After i paid for it
- still has not fixed any issues
Nov 27, 2013
Excellent price, clean, easy access, perfect for garage overflow.
Nov 06, 2013
Jul 18, 2013
We ran into a few problems with locks but The staff was great! Tom helped clear up everything and was great in making sure we were satisfied. Awesome customer service!
Jul 16, 2013
I had very good customer service. ..and made feel safe that this is a good place to storage my stuff...keep up the gd work...
May 24, 2012
Great Business Storage!
This is a great place for business storage. I have a small business and needed some extra space for our paperwork and deliveries . They have great specials, free invoices, friendly reminder calls, and easy access for delivery trucks. The staff was very helpful and informative. All and all a very pleasant experience. I would highly recommend this storage facility.
May 22, 2012
I just had to share my experience.
Outstanding customer service from Collin and Tom. I just moved to the area and they were extreamly helpful. They helped me find the right storage unit and I saved time and money not shopping around. Keep up the great work!
May 17, 2012
Have been a customer for years, long before it was Trojan Storage, I found that the new staff is hard to deal with and not helpful at all, the property has taken a turn for the worst as far as cleanliness and curb appeal, have moved out of the property and would not recommend it to anyone.
Sep 23, 2011
Outstanding service and Great Property!
I have been renting here for over a year. No issues for me. I am impressed with the cleanliness and superb staff, the rates are affordable for me. This storage is very convenient. I would recommend to anyone who is looking to save and feel good about where their property is stored.