Jul 07, 2022
Incorrect information given through 800
I needed a 24 hour access facility immediately and the best option that was available was this one open to 11. Not what i wanted but had to take it. was told the size was not available so had to get the larger size for a much higher amount. Arrived at facility at 930 to pay by kiosk. It said no need to write your number it will be printed for you. The paperwork did not come. called the 800 number and was on hold for over 20 minutes. The person on the phone was helpful. There was a speak to an agent on the kiosk that never connected. She said oh i will report that kiosk as not printing. found out the next day that the hours changed and it closed at 10 not 11 as i was told . The kiosk hasnt printed for 2 years. Next evening a homeless man was set up inside the door asking for rides and I think waiting for us to key in. Not the safest atmosphere and the emergency number on the door does not get answered.
Jun 16, 2022
Great customer service..........
Apr 13, 2022
I liked....excellent attention.
I liked this place.
Very clean and safe.
I was able to park my car very close to the assignated lot.
Jan 27, 2022
I very much enjoy the convenience and safety and comfort of soa
I like storage of America it stores all of my stuff and I can pull inside the air conditioned facility with my vehicle and stay as long as I need to store my stuff
Jan 26, 2022
Ok needs an Exterminator
Please use an exterminator because I saw all kinds of dead bugs throughout the hallway
Erica D Walker
Oct 28, 2021
My things were not safe
This review is for Storage of America in Trotwood, OH on Shiloh Springs. I have stored my things with storage of America for over a year. I also paid for the tenant protection plan. I have discovered several items were missing from my storage unit (TVs, boots, a kitchen aid mixer, a blue tooth speaker.) There was no signs of a break in. My lock was in tact. I have given no one access to my storage unit. I made a police report. I asked the man that works at the front desk for an insurance claim. I've messaged SOA on their website and have called several times. I never received a call back or an email. When I went to the storage place I was told I need to talk to the manager, who is conveniently never there. I was also told they could not give me a number to call the manager. There is a paper with info about the Tenant Protection Plan and the cost, but no contact information is on it at all. I am highly upset and feel like they could care less about my claim or items that are missing and I think the Tenant Protection plan they offer but claim is through another company is bogus. I'm also convinced that an employee is responsible for the theft of my items. especially since there was no signs of the lock being broken in. The tops of the unit are only covered by netting. I'm not sure how someone got onto my unit, but they did.
Oct 13, 2021
The one 800 number had incorrect information
When I called storage of America, the lady on the phone was very helpful, however her information was incorrect. She had told me that the sizes I needed were not available, and incorrect hours.
When I went into the office and spoke to Curt, the manager, the size I wanted was available, and at a better price.
My experience so far has been very good, I really love the facility, Curt was very helpful and kind and funny,(And pretty doggone cute!) However, I think itâs important to note that the number that you call should have correct information. Had I not needed storage immediately, I would have gone to another facility when I was told the incorrect information that the size I wanted was not available. Iâm glad I spoke to Curt.
May 01, 2021
Great Storage facility!...friendly staff!...only thing I recommend is better lighting outside the building at night! Im a single mother and moving at night you want to see your surroundings clearly!
William Whalen (woody)
Feb 10, 2021
Awesome customer service with Kyle Short
I found the place on line and made an appointment to come see a unit. The place was super clean and when I walked in Kyle was on the phone with another tenant but immediately acknowledged I was there and said hello Iâll be right with me. He asked what I was looking for and I told him Iâm better at visually seeing the units and he took me around and showed me some different sizes of units. I picked the size I needed and went back to the office and was in and out. I have to say this is the best experience Iâve had dealing with storage facilities. And Kyle definitely made it easy. And without all the bullshit that comes with all the other places! My only problem is that my unit is all the way in the far corner,lol! But Iâm glad I found this facility. Iâd definitely refer friends here
Janae Nicole Brown
Dec 11, 2020
Just wanted a clean storage space
VERY VERY â¨â¨satisfied keep up the great work you guy will always get my money ðâ´ï¸
Jun 03, 2020
Very professional staff
The facility was very clean and the staff were extremely friendly and professional
Jan 23, 2020
Great storage units!!
Best storage I ever rented. Clean n cheap..
Sep 07, 2019
Just got in, no issues.
They were nice. No complaints.
May 13, 2019
Things went just âokâ
I did not enjoy the check in process. The location was closed and I had to use the self service kiosk. My information could not be located after several attempts so I had to utilize the help and line operator feature. I'm glad it was available, but I lost time trying to find my reservation.
Apr 04, 2019
Professional, informative, organized
Everything was handled professionally and staff was very informative and helpful.
Apr 03, 2019
On line is a good way to pay my bill
Nice clean facility and it's not far from my home
Jan 23, 2019
It's convenient and clean and was warm in today's temperature
Overall good clean storage units
Nov 22, 2018
Management team ward welcoming and friendly. Ease of finalizing reservation was sufficient and efficient. Facility is an old Target store that's clean, well lit, and spacious. Dock access for dock high truck was a blessing. Even more is drive in lane through 14' roll up door through center of units. Excellent value! Excellent use of building.
Oct 01, 2018
Clean and affordable with friendly staff.
Facilities were very clean and in good repair. No cracked tiles, rusted doors, or weird smells were detected. I appreciated how well organized the facility layout was and how safe from the elements the units were. The price for a 5x5 was the best that I found around the Dayton area and signing up for auto-billing resulted in us getting a free storage lock, so the affordability is great. Staff was very friendly and made sure we had the right storage size for our needs.
Sep 23, 2018
So far so good
Easy to reserve. Explained contract in detail. Clean facility with good customer service. So far, so good!!!
Sep 19, 2018
Better than expected!
My experience with SpareFoot was excellent. My storage space is impressive. The setup is well thought out and very convenient. The attendants at the front desk were more than helpful!
Sep 06, 2018
Clean place, but there was no flatbed to carry stuff to storage and it was extremely hot in there.
Sep 04, 2018
Great customer service. Marshall was my point of contact. He did a great job.
Jul 10, 2018
The have an awesome staff and fair prices.
They have a great staff that works with you to meet your needs.
Jun 17, 2018
They were fantastic.
They were very friendly when helping me select a storage unit.
May 08, 2018
The floors need to be swept and there should be trash receptacles in the building. A vending machine would be a good idea too!
Apr 23, 2018
Very clean and cheap.
I was a little frustrated at first because the call center didn't tell me some info but after she explained the things that I wasn't told it felt better. I thank Mrs. Angel rot being patient with me when I wasn't with her. Her attitude is very professional and that's what I loved about her. Thank you
Apr 02, 2018
Very nice place
Not sure what to say but when incame here. I neber expected its so nice n clean and cool. Then came.to my mind. That would.be good. That my stuff will.be in good care.. Other storages i had. Either damaged by moisture n mildew..
Mar 18, 2018
Very pleasant experience
After living in one home ever, and 21 years later I needed to store my entire home and wait 4 months for my home to finish being built. Being entirely new to this experience I did not know what to expect but found everyone very helpful and friendly. The facility is clean and they are flexible on access to the interior from the exterior. I want to say thank you for helping us through this experience.