Mar 15, 2023
Customer service was very friendly
Sep 11, 2022
it smells like pee in the elevator
My unit is at the end of a hall and the last light on one side. Plus, the first light at the other side is out. So I have no light for my unit. There are no lights in the units.
Aug 08, 2022
Lights out in hall by storage units. No light in unit.
No light in storage units light in hallway by unit out.
Mar 24, 2022
DON'T RENT HERE
I have been there a year and 2+ months. They don't have lights in the units, sometimes they keep the carts locked up, which is fine. They should make people sign them out since they disappear all the time. I was told yesterday, I don't know what to tell you because I could not find a cart. I am on the 2nd floor, 75 years old and trying to move out. I have to be out by the 31st but I won't be in town so I have to be out by the 26th. I have no one to help me, so these carts are very important. It's dark in the cubes and if you are lucky the hall lights work. And extremely cold. The outside grounds are dirty, no one cleans anything.
Dec 01, 2021
Good affordable storage option
Pleased with overall quality. Would recommend to others.
Aug 29, 2021
I just needed a small space to store items.
The online process was easy. The attendant at my location was very professional.
Jan 25, 2020
Seems pretty well run
Clean and friendly
Jan 17, 2020
The office manager I rented from on...
The office manager I rented from on Sunday 9/12/19 was amazing! She is super friendly and has a great personality and is was very helpful!
Dec 25, 2019
Very professional service and clean...
Very professional service and clean facilities
Nov 18, 2019
Public Storage is my go to place when...
Public Storage is my go to place when it comes to moving and having to store some of my things for awhile
Nov 13, 2019
It was a great experience and the...
It was a great experience and the service was wonderful.
Nov 12, 2019
The ladies up front were very nice and...
The ladies up front were very nice and professional. A whole vibe if you know what I mean. Only problem I had was with the person who reserved my unit....gave me wrong address and misleading information about the prices...he never told me I HAD to buy a $20 lock and I HAD to have insurance on the unit which is an additional $11...he only told me about the $1 promo and the $24.99 start up fee... other than that the ladies were so good that I didnt want to say anything. But for future reference.....THE SCHEDULING PEOPLE SHOULD ADVISE EVERYONE OF ALL CHARGES PRIOR TO COMING TO THE SITE...I SHOULD NOT COME THERE THINKING MY BILL WAS 26.99 AND WHEN I GET THERE ITS $57.99. I WASNT FEELING THAT PART OF THE GAME AT ALL...BUT AGAIN, IT WASNT THE LADIES UP FRONT FAULT THEY WERE PHENOMENAL!
Sep 23, 2019
Karen was amazing!
Karen was amazing!! And very helpful !!
May 01, 2019
Mar 04, 2019
I have had a great experience with the Public Storage
Feb 23, 2019
Great place and location. Staff is friendly and prices are good. The only thing I notice on property is the exit gate does not open, otherwise fantastic place.
Jun 11, 2018
Cathy was amazingly nice and...
Cathy was amazingly nice and informative. She taught me the best way to optimize my storage space and was just generally very helpful and very personalable. She treated me like a good friend as opposed to just a customer. I wish all businesses had such a customer friendly attitude.
May 03, 2018
I like Public Storage's staff they are helpfull.
I like Public Storage's staff they are very helpfull and accomodating. The facility is clean and well kept. I'm sure my belongings will be safe with Public Storage. I was happy to sign up for inshurance on my belongings too!
Rebecca A Manzaroli
Apr 24, 2018
Great storage facility in a good...
Great storage facility in a good location. Staff are really friendly and helpful A++
Mar 27, 2018
Good location, quick service and reliable programs. Keep it simple!
Mar 01, 2018
The staff is very knowledgeable and...
The staff is very knowledgeable and friendly. They show you the best space for your needs.
Feb 28, 2018
I'm new to storage units but the staff...
I'm new to storage units but the staff made me so comfortable. Lisa explained everything to me in such detail and with such patience it was amazing! When I got there I forgot how to open the door as dumb as that sounds...I called the office for help and the woman drove straight over and showed me. I would definitely recommend them to friends!!
Oct 05, 2017
This is our first time using this ...
This is our first time using this service. They were very helpful when choosing the right unit, the sign up process was very quick and easy to understand. Their promotional deal was also a life-saver. Their security system seems very secure and we were comfortable leaving our belongings and the access is very convenient.
amari slayyy all day litt
Sep 18, 2017
Kathy was great very helpful amazing customer service got me in and out
Sep 12, 2017
Great value for the price! Kathy at the front office was amazing and has bee super helpful! Would recommend.
Aug 29, 2017
I got a memorial day special and it was great. Staff are friendly and quick to solve problems. Would highly recommend public storage on east ave!
Jul 24, 2017
I had two units at this facility between June and August of 2017. I am very happy with the service and facility. The property manager, Casey, is incredibly kind and helpful. It is clear that she always has the customer in mind and will help you out in anyway she can. If I ever need to store in the Rochester area again, I would return to this Public Storage without a second thought. Thanks!
Apr 17, 2017
The manager Kathy was very friendly and knowledgeable about her place of business. The location feels and is a lot safer then some storage units that I have used throughout and around Rochester New York. The prices are a lot cheaper compared to some storage units around Rochester New York. I like the that there is always someone available to answer any questions or concerns that I may have 7 days a week.if I ever need a storage unit again I will definitely use, Public storage again and I will recommend Public storage to Family and friends. Keep up the good work Kathy....??????
Sep 28, 2016
manager was very helpful and professional
Nov 17, 2014
The staff was pleasant & the move in special was great. The location is close to home & perfect for my needs.