Marie A
Sep 20, 2023
Quick and easy.
I setup online then called customer service the following morning, I spoke with a delightful rep, her name is Teresa Marie and she was so helpful and directly answered all of my inquiries. I really appreciate the wonderful customer service because nowadays it is very hard to get. I look forward to doing business with them repeatedly.
Recommended: Yes
sue
Oct 01, 2022
Great place!
Fabulous pricing, very clean and great service.
Recommended: Yes
Lauren Rincon
Sep 27, 2022
Very clean, helpful staff, great price.
Very clean, helpful staff, great price.
Recommended: Yes
Carly Stark
Aug 03, 2022
Clean and affordable
Booking was easy and the facilities were incredibly clean.
Recommended: Yes
Kim Hoan Tran
May 11, 2022
Great storage ever!!
This is good service with afordable price
Recommended: Yes
Farah
Apr 03, 2022
Good but…
They do not tell you about hidden fees(Insurance is $15, a lock is $19 & there is a one time administration fee of $20).
The place was clean and smelled good but some of the units have stuff in front of them and they were not so busy that they couldn’t clean up.
The unit I moved my things into was dusty. Not like dirty but like light colored construction dust.
Move in hours aren’t great because it’s mostly open during office hours 9-5 which is when people are at work. But it’s also not a great neighborhood so you probably don’t want to be over there too late. Just wished they opened earlier.
The guys were pretty nice other than that and the place was cool. Once I noticed the push carts it made things a lot easier.
Be sure to ask if you have a top or bottom unit…if it’s on top it means that you have to climb the ladder.
Recommended: Yes
Janelle George
Mar 15, 2022
Moving in my storage unit on the first day was quick and easy.
I had know issues moving my belonging into my storage unit. I appreciate the care and attention the associate showed me throughout my move. The storage facility was clean and easy to get around.
Recommended: Yes
Mike
Jan 26, 2022
Stoarage done the right way
It’s very rare nowadays to get exceptional customer service, but Chris is an example of that. I rented a space at the East New York location and from the very first phone call Chris demonstrated courtesy and professionalism. He answered all my questions, and even switched reservations for me in an instant. He made the entire process quick and simple. Chris exemplifies how to treat a customer. Thanks again for all your help.
Recommended: Yes
Are
Sep 01, 2021
Seamless move!
Completed reservation online and appreciated the follow up phone call.
Recommended: Yes
Edgar Matos
Feb 09, 2021
BEST ALL AROUND PRICE INCLUDED!!!
LifeStorage comes with all the amenities and controlled environment at a fraction of the cost of equivalent sized storage units at every other storage place in ALL of NYC. Trust me, I'm on a budget, checked!
Recommended: Yes
Mimi
Jul 02, 2020
streamlined check-in process
Clean space, mostly helpful staff -- I had a snag with my reservation and also got double charged for a lock fee but they helped me sort it out!
Recommended: Yes
Rebekah
Jun 30, 2020
Definitely recommending!
They are great, helpful, clean and so accessible.
Recommended: Yes
m
Jun 30, 2020
Cheap but customer service is difficult to deal with
When I tried to move my reservation date three days later than it was initially supposed to take place, I was told it was impossible.
So I cancelled and made a new reservation.
When I showed up to the facility, they had auto-cancelled my reservation, thinking it was a double-booking. They never called me to check in.
When I asked to rent a storage unit for the price that I had found online, they said it was only possible to book at that price online.
I made a new account and reserved the unit.
I was double-charged a lock fee.
Customer service was helpful in helping me use one of the lock charges towards next month's rent.
Recommended: Yes
Rivka
Jun 28, 2020
Amazing happy just wanted a closer vacant unit
Overall very very happy. Clean facility and unloading space is great. I'm only unhappy that they gave us an available unit that was furthest away from the elevator, when there were other ones vacant on the same floor and closer. Made it a bit unnecessarily harder
Recommended: Yes
Jenill
Jun 25, 2020
Great
Great customer service very affordable and clean love the security system in the elevator and the air conditioning was great
Recommended: Yes
Alen
Jun 17, 2020
Great experience
Customer service was super helpful. The price and promotion was great. The units and building is super clean and very easy to access and get around.
Recommended: Yes
Hanne
May 30, 2020
SUCH friendly and patient staff. SUPER clean facility. AMAZINGLY Secure.
I AM HONESTLY AMAZED!! The staff is SO friendly, the unit was SO clean. I am so comfortable leaving my stuff there. I would recommend it to anyone.
Recommended: Yes
Charlotte
May 16, 2020
Great customer service
The staff at this storage facility is really lovely and helpful. The facility it’s self is really clean and safe. Would recommend
Recommended: Yes
Tori
Mar 31, 2020
Terrible Price Good Facility
Price Could Be Better But Definitely A Good Space ‼️
Recommended: Yes
Emmeca Strother
Jan 03, 2020
Easy decision
I made a reservation at cube smart and the both representatives were rude. The clerk barely spoke and clearly hated his job. So I contacted life storage because I also had a reservation there and it felt right! From the moment I spoke from the rep to the moment I received my keys! He was excellent.
Recommended: Yes
