Matthew Carter
Feb 28, 2024
Hospitality
As a person not born and raised in NYC, you hear a lot about how most people and businesses are rude and deliver poor customer service. I was very surprised at the rates offered at this facility, thinking it would be negated by poor customer service. To my surprise, I was greeted with a smile, and the reps conducted themselves very professionally. The facility was very clean, and they made it very easy to get in and out of the building to unload my items. They were very courteous and I already recommended the location to a few friends.
Recommended: Yes
Alex
Feb 17, 2024
Thank you
The gentleman that took care of me was very professional ! His name was Alex also like my name he explained everything to the tee. It was no confusion I moved my stuff right away in a timely manner thank you again for the great service.
Recommended: Yes
元
Feb 16, 2024
Excellent service
Excellent service from Kenny. Locks for unit for sale on site. Same day Move-in went smoothly.
Recommended: Yes
S. Mcgowan
Oct 03, 2023
It's not all bad, but it's def. Not great
Spare foot (website I booked with) is sort-of good about showing a general idea of the price but at the actual storage facilities (in this case life storage) there are a bunch of hidden fees, for locks, insurance and such outside of the administration fee, and even if you rent multiple units, you need to pay an administrative fee for each*. On the ground, customer service sucks and an employee literally told me 'not my problem' when I complained about a unit requiring a ladder to get in and out of with my numerous items. 1 customer service agent named Wendy, was as helpful as she could be when I called the company to lodge a complaint and request a refund (I left the following day for a new storage space)....refund still pending to my credit card.
Recommended: Yes
Mr. Harris
Oct 05, 2022
Staff is courteous, knowledgeable and very helpful.
There was an issue on the date I was to move in and the facility was unstaffed for a few hours. The company sent someone out to cover as soon as they were notified. Although I was impatient and left before anyone arrived, I was contacted by phone to let me know that someone would be there if I decided to return. In these days, that's commendable!
Recommended: Yes
Anthony Cruz
Sep 08, 2022
Absolutely!
Great experience. Easy move in. Will recommend to friends and family.
Recommended: Yes
Matt Harrison
Mar 20, 2022
Clean 24-hour Access Storage Facility
This is a 24-hour access storage facility with an ample supply of elevators, trolleys, and ladders. The facility is clean and the staff are friendly, courteous, and helpful. Charges and policies were explained in a clear but concise manner which is much appreciated.
Recommended: Yes
Sereene Anderson
Feb 12, 2022
It’s a storage place
It’s a storage facility, you put your things in, take em out when you need to.
Recommended: Yes
Franchesca rodriguez
Jan 18, 2022
Safe clean affordable
Easy process. No hidden fees. Super safe codes every three steps
Recommended: Yes
Anita Gutierrez
Jan 03, 2022
Nice and simple. Convenient.. cheap
It was a quick process to get set up with a unit. And cheap. Highly recommend
Recommended: Yes
Yamo
Dec 03, 2021
Affordable and well kept
The lady who works in the office is really nice and helpful! You need codes to enter so very safe
Recommended: Yes
Haffe Acosta
Jun 23, 2021
Outstanding customer service
The customer service rep welcomed me with open arms and explained all the rules and regulations clearly. Im very happy with Life Storage. I highly recommended.
Recommended: Yes
Rockell Coleman
Jun 12, 2021
Seamless transition
I had no issues. It was seamlessly done
Recommended: Yes
charles p Barnes
May 08, 2021
extremely easy to move in, felt very comfortable
The facility is very well maintained.
Ms Anderson behind the counter was above and beyond being helpful in explaining
and walking me thru the process of how to enter and leave the building. She was very gracious in informing me as to insurance, and how to upgrade when the time arrives. I plan on using this Storage facility for many years to come.
Thank You for staffing your location with such professional employees.
Recommended: Yes
Carmen Stephen
Apr 15, 2021
I recommend the storage
Good :
Recommended: Yes
Mike
Dec 13, 2020
Easy easy helpful staff, clean & safe
Outstanding location. Very clean and well ordered, very well lit, 24/7 access, no issues at all.
Recommended: Yes
Angel
Aug 18, 2020
Best service ever
Jae was helpful and attending great service !!!!definitely recommend to my friends and family
Recommended: Yes
Richard
Jun 13, 2020
Excellent
Excellent customer service and a beautiful facility
Recommended: Yes
Yahaira
May 28, 2020
Great storage place
Very easy to reserve and move in! Great customer service. Good job!
Recommended: Yes
Veronica
Jul 03, 2019
Customer care
The young lady took the time to answer all of my questions. Her customer care was top notch.
Recommended: Yes
Charles Morris
May 17, 2019
Easy In and out, very good pricing.
Excellent, clean fast sign up.
Recommended: Yes
Luisa
Apr 30, 2019
Amazing customer service
The young lady behind the counter on sunday 04/29 should be commended and rewarded for her outstanding demeanor and customer service. Very knowledgeable and quick check. Explained to her was moving out of current storage place with uhaul and she had the patience to allow us to fully complete tge move in even as it ran a little past closing. Dont find that kind of customer service anywhere these days. Its people like her that would make me recommend this place to everyone
Recommended: Yes
