Dec 06, 2018
It would've been a four star, but they changed my mind.
The call right after I set up the storage was amazing and very quickly. I enjoyed the way "Sarah" was very professional and personable. The storage facility was neat and clean and the other staff was more than helpful. I would've given it a 4 star due to the key pad not working, but when I went in today they had the new key pads in and ready to install. I'm glad they are making sure it is a safe environment. Thanks a lot, Jason Shoemaker.
Jul 20, 2018
Love the access to my unit
Love the access to my unit. Cameras and security is a plus. Melissa in Novato was very helpful. The unit is clean and well lighted.
Mar 27, 2018
Clean and Safe
I've always had good luck with Public Storage. The various locations/units that I have used have been clean, and the employees have been helpful.
Mar 26, 2018
Public Storage Novato Rush Landing
I really like the staff in the Novato Public storage. They are very helpful friendly and nice.
Jan 24, 2018
You step in, tell them what you need and in no time it's taken care of in a clear and expedient way. Melissa in particular was awesome!!!
Jun 29, 2017
Great staff, facility, etc... Only issue is that the office is often closed while staff is out and they lock-up the dollies so you can's use them if you happen to get there when office is locked. Would be great if they left those behind the locked area of the storage facility and trusted people to use and return them.
Jun 25, 2017
Great customer service. Melissa is so efficient and great.
Jun 10, 2017
I loved my experience at Public Storage! Melissa was very helpful and nice. The whole process was fast and easy.
Apr 22, 2017
Great modern air conditioned facility. Melissa took great care of us. Very efficient. Highly recommended.
Feb 18, 2017
Moving is so stessful in itself so looking for somewhere to store my things in the process is that much more stressful. When I came in this location Melissa was so sweet and so helpful she really made this process a whole lot easier for me. Melissa explained everything and was very kind. I'm so glad I found this facility. Thank you so much for all your help I will be telling everyone about this location.
Jan 25, 2017
Super friendly manager, they had a great move in deal, great prices, and the space was clean and I left feeling like my items being stored are going to be safe and sound.
Dec 02, 2016
Melissa is so wonderful ive been storing my things at this facility for years now. This site is so very clean and well kept and secure. Its always a delight to see Melissa shes the manager here and is so helpful and professional. Definitely no where else id rather store my things. Thank you so much Melissa for all your help!!!!
Feb 23, 2016
Great staff, clean facility, easy location.
Jul 07, 2015
Great customer service! Every company needs to learn from PS!
When calling about a particular unit, not available in my immediate area, the person from the call center located one nearby and made a reservation (including a text to confirm). Shortly thereafter the manager from that particular location called to ask how she could be of service. Wow! EXCELLENT CUSTOMER SERVICE! I found the perfect unit and couldn't be happier!
Nov 16, 2014
Krystal was amazing and very friendly and helpful.
I was satisfied with the cleanliness of the storage and the customer service I received from Krystal. She made everything very easy for me.