Shamakio M Royal
May 20, 2023
No comment
I do not wish to leave a comment/review
Recommended: Yes
Maize Williams
Jun 27, 2021
Great customer service
Manager was very professional and made sure you had all information concerning storage unit. Need more managers like him. GREST JOBЁЯСНЁЯСНЁЯСНЁЯШК
Recommended: Yes
Sonya Goeller
Feb 27, 2019
Good experience
When I was checking in the gentleman helping me was a pleasure. My unit was clean.
Recommended: Yes
Jane Baird
Feb 25, 2019
Great customer service
Storage agent, Mr. Solomon, was extremely helpful and very polite. He explained the insurance requirements and made sure I had the appropriate sized unit to meet my needs. It was close to his quitting time, but he remained long enough to make sure I was adequately taken care of.
Recommended: Yes
Kristie
Sep 24, 2018
Great location
This is a great location easy in easy out.
Recommended: Yes
Sandra
Jul 27, 2018
Excellent Customer Service
I comparison shopped before I contacted CubeSmart and the rates was the cheapest. Not only did I pay a reasonable rate, the customer service from Theresa was superb! She provided a friendly and professional move in experience!
Recommended: Yes
Sandra
Jul 25, 2018
Amazing customer service
Theresa has excellent customer service. She went above and beyond to ensure my move in went smoothly.
Recommended: Yes
Guy
Feb 04, 2017
Not 24hrs
The only complaint I have is that there is no 24hr access for those of us who have late hours.
Recommended: Yes
Bernadette Calicchio
Jun 28, 2016
Ms. Pam is EXCELLENT!
I had to move out of my apartment at the last minute, and I found CubeSmart on Independence. They were offering a 10% discount, which was enough to catch my eye. When I got there with my U-Haul to move things in, Ms. Pam was very helpful from the start! She is so kind and genuinely caring, explained the rules of the storage facility efficiently, and even offered me a cold bottle of water! She is very inviting and makes a great face for the company. I would definitely recommend CubeSmart to anyone I know who is moving or in a pinch!
Recommended: Yes
Tujania
Apr 11, 2016
Great and very pleasant staff!!!
Recommended: Yes
chris
Mar 05, 2016
Recommended: Yes
Sarah
Dec 29, 2015
Water problems but the people were so kind. Pricing is good.
We ran into some issues with water leaking in each unit we tried and even the one we ended with seemed to have an issue but we didn't have a choice given our time constraints. Then the email was put in incorrectly and was sent to the wrong address, but the customer service was excellent.
Recommended: Yes
Leonor
Dec 14, 2015
Miss Pam is the best!
Miss Pam is so wonderful and caring. She makes the place 5 stars!
Recommended: Yes
Alpierre
Dec 04, 2015
great customer service
Great customer service good experience
Recommended: Yes
卡牡
Sep 16, 2015
Good value
Good value for storage. Friendly and eager to please service.
Recommended: Yes
Brianna
Sep 02, 2015
Great experience renting from Cube Smart!
I have never interacted with a more friendly staff! They are there for you and will stop at nothing to make sure the experience is nothing less that perfect! Location, price and security are all great! Pam and Ben are terrific! Anyone looking for affordable storage in Charlotte should call them right away!
Recommended: Yes
Brittany
Jul 28, 2015
My experience so far has been extremely negative. First I was told to pick a code. It didn't work. I was told to pick another code, still didn't work. Pick another code, I was told. Finally the 4th code I picked worked. Hallelujah. Then when I looked at the "10x10" I was paying for, I immediately knew it was not a true 10x10. "Well that's what we call a 10x10". I was told. False advertising. Shame on you cubesmart!!! I measured it and I am paying for space beyond the walls of my unit that I'm not actually using. I will never ever use cubesmart again and I will be sure to tell everyone I know about my experience and what a fraud company this is
Recommended: No
Natalie
Jun 13, 2015
Recommended: No
Clarissa
Mar 22, 2015
Awesome
Recommended: Yes
Angel
Jan 29, 2015
Had a great experience. Pam was delightful.
Recommended: Yes
BJ
Jul 15, 2014
Great Customer Service
Great deal for the price, however the mandatory insurance is not included in the price given online. I could have found something a lot closer to my home for the same price.
Recommended: Yes
Bill Payne
Jun 12, 2014
Thank you!
Great service, communication and staff before I moved in. Safe, dry locker. Easy - secure access. Fair price. Thank you for an easy process and great service!
Recommended: Yes
David
Jun 04, 2013
Very good. Ben the representative was extremely helpful.
Recommended: Yes
NA
Apr 30, 2013
Spent 2 hours in office
Their office person Ben was about the only quality about this place. The office equipement did not allow him to accept faxes, yet they required me showing proof of insurance (had to have it faxed in). If it wasn't for this gentleman, I would never have been able to get anything accomplished. They have a fax number and phone number that are the same... Anyway, he and I spent two hours trying to figure out a method to get the paperwork to him. (He didn't have access to email) Their business methods are outdated and a waste of time. Highly recommend using another storage place and save your time. Thank you Ben for going above and beyond to take care of the customer. Hope your managers pay the extra few dollars to get you a second line for a fax machine so the next customer doesn't have to waste two hours in your office and have you work off the clock.
Recommended: No
C6Rey
Mar 28, 2013
very quick and need filling. The pricing was average but the customer service and help is top notch.
Recommended: Yes
Theresa
Dec 21, 2012
I came here because I was paying 20$ more a month at another storage unit for the same small 5x10 unit. My most recent payment was double what I am paying and I did not even stay in it a full month!! Unacceptable! I was very pleased at the ease of reserving my own space and the pricing incentives.
Recommended: Yes
