Sep 27, 2019
Clean facility with alarms on the units.
Very helpful and professional staff, very clean facility.
Jun 25, 2018
Clean and courteous
I reserved my storage space on this website, and doing that was quick and easy. When I got the actual location, the onsite paperwork was less than a page. The associate on site that day was quick and helpful. I would have liked more upfront instruction though. I'd never rented before and it would have been nice to know how to open the gate on my way out or that I needed to provide my own lock. Even still, I'm perfectly happy to keep my possessions there while my life is in transition.
Mar 14, 2018
Sale price was a good deal
Storage unit was clean, could be a little more spacious. But for the sale price it was a good offer
Jan 22, 2017
I have been renting here since last year and I have never done this before but I am in the process of gathering things to move in a few months, I went in and the man in the office was very nice and helpful and really helped me with what all everything was and explaining everything. I would recommend this place to everyone, its clean and I trust my things there.
Aug 01, 2014
I was pleased wit our rate since we were able to get a special discount for a 3 month agreement that was less than originally quoted. However, wecould not apply this rate to the current month (the last week of July) so I had a load of items that I had to take home and wait a week to store. It seemed silly to me that I could not apply the special rate that day - you have an empty unit with my name on it and passed up $28. bucks for me to have it for the week.
Jun 17, 2014
TWO price increases in less than one year
I had my first price increase only a few months into renting, and this last increase was 12%! They don't tell you this when you sign, of course. Also, my rent is supposed to pay for the gated feature, but I have driven to the site at night to see the gate up for no apparent reason on a handful of occasions. I called to report this but they don't seem to care. They've also messed up my auto payments more than once, which was a pain. They charged me TWICE a few months ago, and it took several days for the credit to hit my bank account. The only good thing I have to say about Milford Self Storage is that it's clean. Move with caution, they start increasing your rates fairly soon, and with no explanation. I'm moving my possessions next month. That's what speaks to these owners - empty units!
Jun 07, 2014
Overpriced, NOT as "secure" as advertised
I couldn't agree more with Reginald Denney's review. In less than one year I have experienced TWO price increases, the last being 12%. ??? They did this simultaneously with suddenly demanding documented proof of property insurance. My guess is that both are reactions to possibly having a sizeable liability judgment against them. My ins. agent agreed that it sounded like a possibility. (But why punish the rest of us???) If this is the case, it certainly wouldn't surprise me, as there have been MANY times I've driven by to see the gate all the way up with no customers triggering it! I reported this on a couple occasions but it keeps happening. Isn't this why we're paying more, for gated security?? I have also experienced failed attempts to run my credit card, followed by an apology for having to call about it. The best thing I have to say about Milford Self-Storage is that it's very clean. I don't plan to stay at this facility much longer.
Oct 12, 2013
Very misleading pricing
They have twice raised the rental fee unannounced in the past year (25% and 15% respectively). Their payment collections are also very unreliable. If you do not pay on the first of the month, you will be locked out on the second - however when paying by card the funds will not be withdrawn from your bank account for up to TWO WEEKS sometimes, which can cause much confusion and overdraft fees. When questioned about the rent increases, both times I was told they were due to "yearly increases", however I have just now been storing there for one year. The owner obviously just makes up the prices to fit his desires without regard to the contract. I have filed with the BBB and I suggest anyone else with these issues to do the same.
May 28, 2013
Excellent facility. Would have liked to see the pricing a little more in line with some of the other storage facilities. I used this one due to its location. If not for that the price would have swayed me to use another facility.
May 24, 2013
May 20, 2013
May 15, 2013
Fast, friendly, excellent!
May 08, 2013
Very good, friendly customer service. Very happy! :)
May 04, 2013
Mar 02, 2013
Feb 14, 2013