Sola Pyne
Apr 04, 2023
Easy move in!
I did the online e-rental and it was super quick and easy to complete online. When I arrived, I was easily able to get into the property. The only thing I would suggest is stating a disclaimer that the first number of your unit rental number is not applicable when locating your unit: ex. 1xx6 would be unit XX6. I was a bit turned around and thought I was in the wrong building but thankfully, Eric, an associate was there who explained and directed me to my unit. He also went to retrieve my pre-paid lock in less than 2 minutes and talked with me about the facility and asked if I had any questions. He was extremely knowledgeable and I'm so happy he was there to help.
Recommended: Yes
Carl Wright
Nov 16, 2022
The unit (5"x5") worked out great. No complaints.
On-line registration was pain-free. First time I've rented a storage unit. The instructions were texted and easy to follow, as well directions with an overhead shot of the building. All details were covered.
Recommended: Yes
Amma
Mar 10, 2022
They don’t return your calls for any questions after you move in.
Have left several messages for someone to call me about a duplicate charge on my card from them and no one has returned my calls since March 3rd so have had to go through my bank.
Mind you, all calls were returned promptly before I moved in.
Recommended: No
Amma
Mar 03, 2022
Will not recommend.
Moved in on the 27th of March and noticed I had been charged twice for the same amount on 3/2 and I called the storage left a message explaining my situation, expecting a call back but no one called so I called again at 5:54pm and no one answered. It’s 4:28pm 3/3 and yet to receive a call from this place.
They returned my call every time they missed a call from me BEFORE I moved in but not since I moved in.
Recommended: No
Matías Arnal
Nov 21, 2021
Easy online process and friendly staff
I only had two days to find storage. The process online made it easy to find, reserve and check it. I think the app is a plus which makes accessing the facilities convenient.
Recommended: Yes
Ronith Dunn
Sep 22, 2021
Clean
Clean facility
Pretty busy and one elevator was broken but we made it work
Recommended: Yes
Constance Long
Feb 26, 2021
CINDERELLA!
The receptionist is nice but the reception area is to small, close to early most people don't get off until 5pm.
Recommended: No
abou sylla
Dec 20, 2020
Quentin was very nice and helpful
I definitely recommend Quentin who takes time explained everything
Recommended: Yes
Netsanet Worago
Oct 23, 2020
I had to viste two of the Location
I had to viste two of the Location , and the people I meet was so ggod,
I would like to thank them
Recommended: Yes
Raymond Martinez
Jun 13, 2020
Wonderful experience
Manager was very nice and very helpful. We will definitely be recommending this to other family and friends.
Recommended: Yes
Johnny
May 04, 2020
Nice customer service
Nice customer service. Donna was excellent!
Recommended: Yes
sg
Dec 17, 2019
attendant was awesome and explained...
attendant was awesome and explained everything thoroughly.
Recommended: Yes
Aaron Crouse
Jul 22, 2019
Excellent Experience
Excellent Experience
Recommended: Yes
Tracy Mack
Jun 08, 2019
The manager was very pleasant and...
The manager was very pleasant and showed me two spaces. He assisted me through the process and took the unit the same day. He gave me his business card and expressed I could contact him for any other questions or assistance. His name was Franklin. Thank you for all your suggestions.
Recommended: Yes
Amy Propps
May 31, 2019
Great location and value
Great location and value. Very convenient. Office staff could not be nicer! They provide plenty of dollies and a high-security lock on the unit.
Recommended: Yes
Anonymous
May 21, 2018
My experience was generally great
My experience was generally great. I visited the day before to find out some basic information, to compare rates and services with other storage companies. I returned the next day to rent a storage unit. The only reason it was not a five star rating is because, although I did denote to the representative that I was indeed in a rush, she sped through the contractual provisions so quickly, it seemed like the terms read at the end of a radio ad. It did not seem as if I was being informed about what I was signing, but moreso being recited a memorized speech that would satisfy a constructive notice requirement. I don't think it was ill-willed, but maybe it was so routine that the representative did not think about the importance of communicating the message in a clearer, more digestible manner.
Recommended: Yes
Andre Pressey
Oct 12, 2017
Everymonth i pay my bill Jalonda is always in a good mood and professional and she has a unique name. Go check out public storage and ask for Jalonda the property manager.
Recommended: Yes
Socratic Life
Oct 09, 2017
Dorine was fantastic with her services. She made the process easy and quick.
Recommended: Yes
Frederick Adams
Oct 07, 2017
Jalonda was very helpful with informing me about the storage unit and sign me up very quickly. She made the process very easy.
Recommended: Yes
Stanley Harley
Sep 27, 2017
Jalonda I have to post this so that when people need a public storage They need to know who they need at every public storage units because she is so professional with everything I needed. thank goodness it was pleasant and nice meeting this worker for the first time. My first storage unit.
Recommended: Yes
hamed odoi
Aug 08, 2017
I came all the way down from jersey and these wonderful ladies Jalonda and Dorine helped us find parking and made our day easier moving stuff in the storage. Come here they are awesome
Recommended: Yes
Gabriela Lemus
Aug 23, 2016
Great staff and location
The folks at the Public Storage facility in Silver Spring are great. They are so helpful - I'm particularly fond of Lashaun (spelling?). She was wonderful, helping me to assess my real needs. I'll keep coming back...
Recommended: Yes
Jeremy Crossland
May 17, 2016
Indifferent
The facility is okay; the lady that helped me sign up was nice/courtesy and hopeful. The facility is decent to mediocre condition and access is okay. There's no interior lighting in your unit and upselling of your locks is pretty annoying negative. Its pretty costly for the condition of the place and access challenges. It would have received lower starts if Ms LaShawn was not so nice.
Recommended: Yes
Tracey Earl
Mar 04, 2016
AWESOME
Customer service here is wonderful, Derrell was very knowledgeable and explained all details.
Recommended: Yes
Honey Levitzky
Jul 22, 2015
Convient but with limitations.
I like the location, my unit is in the basement level. During the initial visit it was stated there would be a cart to help get items downstairs but when I moved in there was none. The closing at 9pm made is slightly inconvient to add or remove items from the unit..
Recommended: Yes
APeople
Apr 01, 2015
EXCELLENT SERVICE
Public Storage have helpful and friendly workers even when I was in a rush to secure the unit they worked with me in the time frame that I had to hurry up and get back to finish with the movers who was already loading up the uhaul truck.
Recommended: Yes
T. G.
Jun 03, 2014
Easy process from start to finish
I had to move my belongings into storage for only a couple weeks. Of course, you pay month to month, but the extremely reduced rent for the first month made Public Storage the obvious solution. It was simple to get registered--reserved online and then spent less than 10 minutes completing the paperwork. My only complaint with getting started is that I didn't realize I was obligated to buy a minimum amount of insurance, but it wasn't much more. It was easy to move in and out, though the location needed more carts. They only seem to put out two at a time. I was very thankful that moving out was so simple. I just had to leave the unit open and let them know I was done. They took a quick look and had me out the door with a final receipt in no time--plus I got to keep the nice lock!
Recommended: Yes
