May 30, 2021
Great customer service.
The customer service and attention to detail is unparalleled. Thank you so much.
Mar 17, 2021
Great Experience! Professional Staff!
Great Experience. Professional staff. Secure and clean facility. Great communication and modern electronic communications to keep you updated.
Jul 30, 2020
Location ð. Service ð.
Itâs right off the freeway. Itâs well secured. The staff was informative and helpful.
Oct 14, 2019
Professional and Secure
Nice facility. Convenient payment options.
GM Acoustic Design
Aug 25, 2019
Excellent price, convenient and fast service
The turnaround process took us an hour and we had our storage space!
Super easy, convenient, and fair price wise.
Jul 10, 2019
Clean, safe storage under the 10 Freeway.
Clean, safe storage facility under the 10 freeway. Stronger security than other local options.
Jul 03, 2019
The girl was nice and very professional. She showed me different sizes and got me the best price
Jun 02, 2019
Will recommend to other. Great service, clean and good deals.
Apr 11, 2019
It was convenient and is perfectly located closer to the freeway.
It was convenient and is perfectly located close to the freeway.
Feb 09, 2019
Friendly and clean
Clean, friendly staff and a super easy move in
Jan 24, 2019
Would definitely recommend
Great service and convenience
Jan 07, 2019
I would definitely recommend Fort Storage for others
The manager Tina was very professional and explained the processes and payment info great. Our move in and check in was smooth and fast. We got a ground level storage unit for a very competitive rate.
Nov 20, 2018
Staff is very attentive. Place is priced well and it is very clean and secure. So far so good.
Jul 23, 2018
Very friendly and professional!!...ð
Thank You For Storage it was very clean and security was very good
May 01, 2018
The staff was really nice. I was impressed with the service and the facility.
Apr 16, 2018
Greart price, great location.
Trina the site manager is amazing. She made moving into my storage unit a breeze!
Mar 24, 2018
Safe and fast service
Very convenient location to Downtown LA. Ample parking woth close proximity to the freeway.
Mar 20, 2018
large storage easy to use and friendly staffs
large storage easy to use and friendly staffs
Sep 26, 2017
Was in and out quickly and got a great deal!
Sep 03, 2017
Customer service was friendly, price was exceptional.
My experience with Fort Storage was very smooth and efficient. My storage unit was very affordable and spacious.
Aug 21, 2017
Quick clean and efficient
It's my first time renting a storage unit. Kevin was super friendly, super awesome, and super nice. It's was a smooth quick transaction. Thanks again!
Jun 12, 2017
Fast, easy, & reliable !
Was one of the only facilities open on a Sunday with competitive prices and great customer service. Will definitely recommend this place to friends !
Jun 02, 2017
Everything is fairly good. Customer service can be improved tho
I think everything is neat. The manager did clearly show you the pricing, he makes sure you understand how much you are paying. That's mean no hidden charge.
May 29, 2017
Helpful and efficient office staff. We were moved in quickly.
The facility is very secure. The staff in the office ate very helpful and knowledgeable. Please be aware they will force you to buy a lock to matter what you do.
Apr 06, 2017
I was really pleased with my experience here! Not only is the staff incredibly honest, kind and helpful but the prices would be hard to beat! The facility is also clean and made me feel really safe about leaving my stuff there. I highly recommend this place!
Apr 02, 2017
I cannot recommend them highly enough.
Mar 02, 2017
Efficient, secure, and swift service!
I was in a real bind. Less than 24hrs. I had in order to move, and the stress of looking for a storage company with a reasonable price and distance was what you don't want at such a short frame of time. Thanks to fort storage, I feel a lot better that the convenience of my belongings are held at a location literally right off a freeway exit, and with good service from the front desk on down!
Feb 16, 2017
Very friendly, clean, efficient, clear communication.
Jan 25, 2017
Friendly and Helpful
These guys made something that's a hassle really simple and easy. Trina, the manager was great and I'd recommend this place to anyone. I know my stuff is safe with them
Jan 16, 2017
Trina the onsite manager was very helpful. Made sure I was informed and helped me through the process. As I expected, there were a few hidden fees and catches that drove the price up more than expected. Got a free month with AAA membership but I moved in the 14th so it only gave me half a month free. Also needed to purchase insurance through a 3rd party. The place was pretty clean, secure, and not too creepy
Jan 08, 2017
Everything is ok i like the security
Nov 01, 2016
The manager is wonderful.
The staff was extremely helpful and made me confident that my belongings would be well looked after.
Sep 29, 2016
Storage is decent. Clean and well maintained, but only flaw is it's hot hot hot inside unit.
Aug 04, 2016
A Good Surprise
Aug 02, 2016
Professional service and overall clean facility
Bad part of town but good customer service.
Jul 17, 2016
First time. But overall great.
Customer service was excellent very helpful. We even showed pics of our pets just laughing made me feel ok. Offered water for us as well thanks.
Jul 01, 2016
Trina was amazing! so professional and quick.
Jun 06, 2016
Really quick even showed me where locker is
Jun 05, 2016
Great service, fair pricing!
Whole staff was awesome! Very knowledgeable, very considerate. They walked my wife and I thru the whole process, showed us options and made everything clear and understandable.
May 20, 2016
Clean, secure space with exceptional customer service.
Manager Trina was incredibly kind and helpful. Zero feeling of coercion or deception around costs you sometimes get at a storage space. Place is clean and secure. Accessible hours are 7am-7pm, sometimes I wish I could get there earlier or later but not a big deal really.
Apr 20, 2016
William Thomas (TOM)
Apr 18, 2016
Extremely positive. Managers and employees are top notch
Apr 03, 2016
Great but be out by 7pm or You WIll Get LOCKED Inside!
The customer service was great but when it came to my moving in I left after 7 pm and was locked inside the facility for nearly an hour! Just what I want to do after I move in.
Mar 30, 2016
Fast & friendly service checking in.
I have no complaints. Very fast & friendly service and affordable prices.
Mar 24, 2016
I feel that the service was great and the introductory price (for the first 6 months) was fair. But just like switching balances to new introductory 0 rate interest interest cards, I will be looking for an alternative before the rate jumps dramaticly.
Mar 20, 2016
Very professional and courtious
Thanks for your assistance and caring helpfulness
Mar 02, 2016
Mar 01, 2016
Overall great storage facility !
I have had an excellent experience so far with this facility. The hours are good, security system here seems good and the staff is friendly. The only cons to this place are the penalties for staying after the designated times and the tight spaces between the buildings.
Feb 15, 2016
It help in so mine way thank to you guys
Feb 10, 2016
Great location easy access a very cool people !!!
Jan 23, 2016
Was a happy surprise
Manager trina lived up to the reviews. Best one I have met as far as being helpful, personable, and genuine.
Jan 11, 2016
Maximum storage at a budget price minutes from Hollywood
So far we love FORT. We looked everywhere for a 10x10 locker, and everywhere in Hollywood proper was cost prohibitive. FORT is only 15 minutes from Hollywood, and the cost was less than half of what we were expected to pay closer to home. To save almost $200/mo. is definitely worth the short drive. The guys at the front desk were super friendly and helpful, and the storage unit was clean and seems safe. It's a keypad entry to both enter and exit the storage area.
Dec 31, 2015
It is ok...
It is OK and close to my apartmeng
Dec 19, 2015
The people I've interacted with have been great - very friendly and helpful. They made excellent suggestions based on my situation so that I got the best deal for my needs. The facility is very clean and I'm confident in it's security.
Dec 05, 2015
Superbexcellent customer service & great price too
Manager Trina from 1651 S Central Ave, Los Angeles, CA 90021. Outstanding customer service. Deserves a raised in her salary and promotion
Sep 12, 2015
Sep 03, 2015
Very helpful and courteous staff at this location. The manager offered me a lock with my unit because they are keyed for CalTrans and I couldn't use my own lock. She also offered us water during out move-in.
Negatives are, difficult to manoeuver big vehicles in the loading area and accessing the second floor storage is very difficult with big items.
Aug 19, 2015
Staff is very friendly. Wish the access hours were broader. 7 pm is early.
Aug 03, 2015
This place was very friendly and accommodating!
Jul 29, 2015
Friendly and affordable!
I've only had a few storage spots in my life, but unlike other storage facilities, I almost always see a manager walking around cleaning or checking on things. It makes it feel more secure knowing that someone is around keeping an eye out. The staff is also really friendly and helpful.
When I was looking for this spot I called all over town and found with their year long discount they had the best price by far!
I'm really happy with my choice and would recommend it to anyone, especially someone looking for a spot downtown.
Jul 28, 2015
Great place to store your belongings
The staff is very friendly. It's also located conveniently next to the freeway.
Jul 24, 2015
convenient, clean and friendly plus no homeless issue!
the girl who runs the place is on top of her game, she knows her you know what. love her spirit and energy! place is clean, near my work, the hours are great and price is very fair for what i am getting.
Jul 05, 2015
The Manager Trina was probably the best Customer Service I had ever gotten, she was so helpful and was very kind.
Jun 29, 2015
Great storage place
Clean, secure and affordable. The staff was so incredibly friendly and helpful. It was a delightful experience.
Jun 25, 2015
This place is the BEST!!! Save time & money... 5 STAR staff..
The manager, Trina was super nice and incredibly helpful.. She stayed to help me even after they were closed and offered me bottle water.. Awesome customer service!!! Their price is the lowest in the area and no hidden extra charges.. I also received AAA membership discount.. I talked to other renter and they are extremely happy with this place...
Jun 20, 2015
Manager, Trina, was helpful
Location is convenient
Space for larger moving vehicles, not so much, but is doable
Jun 16, 2015
Simple check in process, & very helpful - thanks!
Jun 15, 2015
Very good place and would highly recommend it. The place was very clean and secured.
Jun 15, 2015
Straight-Forward & Quick
Service was well-provided, documentation immediately served and staff accommodating with both information, detail, and instruction for placement of vehicles, safety precautions, etc.
Hallways managed, other than an accidental small debris within the elevator, the overall site was easy to maneuver. The usual mindfulness of your bearings would be suggested anywhere (as in unloading, small cart size for trim hallways- watch for the off-degree entering the lift) and they will sell you the disc lock which is required specifically from Fort.
Jun 07, 2015
Affordable and conveniently located next to the 10 fwy
Centrally located storage facility, just south of downtown. Very happy with my experience so far. Facility is gated and units are alarmed. I would definitely recommend this facility.
May 29, 2015
Convenient and secure
I'm very pleased with Fort Self Storage so far. The staff is very friendly and helpful and the facilities are simple and secure.
May 25, 2015
Great security, customer service excellent, for the price it's a quality storage experience.
Very friendly manager, helpful and informed about the property. Fort had what I needed, although being closed on holidays was kind of odd. As with anything, visit in person before committing to make sure it will make the move as easy as possible. Convenience is above average, not great; but service and cleanliness, as well as proper security make up for any difficulty.
May 21, 2015
Friendly Service, Great Facilities
The staff is really friendly, welcoming, and knowledgeable.
The facility is clean and secure! I feel comfortable leaving all my belongings there, and I would definitely recommend it to a friend.
May 14, 2015
Small Price for Great Service
Tina, the manager, was absolutely amazing and helpful. The storage facility and property was extremely clean and easy to understand!!
May 13, 2015
Fast, and efficient
Front desk was very friendly and helpful. Great move-in experience.
May 04, 2015
Great by not what I asked for
I scheduled a drive up space but they gave me something that you can not drive up to but is outdoors. That was pretty dissapointing and made my move more difficult. On a positive note the manager is super nice and made the process easy..
Apr 07, 2015
Staff was courteous and able to answer all questions. I went through the move-in process in less than an hour!
Apr 05, 2015
Lies and unprofessional.
I made a reservation online and had a phone call of the manager to check it with me. When I arrived and they showed me the space. It was way too small. The manager told me that it would be enough for the little things I have. But ok. They offered me a bigger space. The two guys were throwing prices at me over hundreds of dollars. When I told them that online it was much cheaper they had no idea what I was talking about. Also my AAA discount they had no idea from. This all happened the day before I was traveling. So I had to find another place in less than half a day. I was so stressed out by the way they helped me and the way they were not aware of the real prices. Big disaster.
Feb 07, 2015
Great facility, convenient to 10 Freeway. Very helpful and attentive staff.
Feb 04, 2015
Great location! Functional !
Quick Paper Work, very functional, great customer service.
Jan 30, 2015
Great staff, extremely friendly and very eager to help. Very clean and organized. Centrally located
Dec 26, 2014
Friendly people jjjjjjjjjjjjjjjjjjj.
seung bae lee
Dec 20, 2014
Excellent customer service!!
"Excellent customer service, very knowledgeable regarding the property."
The staff helped me through the process so quickly and was super friendly. I reserved it online and it was ready for me as soon as I got there! Very pleased with my experience!"
I highly recommend.
Dec 05, 2014
Great experience, helpful and courteous staff. Good security getting in .. Double doors and sturdiness seem a little flimsy but feel okay about it.. NOT Fort Knox by any means though..
Dec 04, 2014
I really like my storage area
I would recommend this place to my friends
Nov 15, 2014
All in all this place is a good value. The staff was really accommodating allowing me to upgrade to a larger size when my stuff didn't quite fit in the original unit.
Oct 06, 2014
It's great! The two women in the office are friendly and nice!
Sep 06, 2014
If you need a storage near downtown LA this is the place.
Everything seems great so far. Only downfall for me would be the hours.
Sep 03, 2014
The best storage experience. Extremely professional, efficient and curteous
Aug 26, 2014
This storage facility customer service is courteous and helpful. I highly recommend.
Aug 06, 2014
Crazy friendly people. Seems like there aren't a lot of carts.
Aug 05, 2014
They should have stated that it shouldnt be used with a u-haul trailer. I had to back out of the facility with the trailer and onto a four lane street.
Jul 08, 2014
Jul 07, 2014
Moving College Student from LA to San Fran for summer only
I found the Fort Self Storage online while I was driving to LA. My daughter attended college in LA and had to move to San Fran for a summer internship. She will be back in the fall to finish and we needed a safe, secure, clean storage facility and we found it! The staff was amazing (the manager really took time and helped us out), the paperwork was hassle free, the price was terrific, the location felt very secure and safe and the overall experience was great. I would recommend this facility to anyone in the LA area that needs a storage facility. 5 Stars from me!! :)
Jul 06, 2014
Amazing customer service!
I am impressed with Sandra and the Fort's staffs communication throughout my move from beginning to end. It was a seamless transition for me and I am very thankful
Jul 05, 2014
I absolutely love this facility. Overall: outstanding
May 21, 2014
Friendly staff and clean facility.
May 20, 2014
Extremely good value, great service and clean facility, feels very safe and secure.
Made my reservation online, received a call from Trina shortly after, confirming and explaining, once I got to the office it was just filling out the paperwork. Great customer service, easy access, very, very clean and extremly easy. Loved the free month special and the 15% discount for a year. Awesome deal, best pricing within a 20 mile radius. I would definately recommend Fort Storage to anyone within LA or Hollywood area to go here first!
May 18, 2014
Very easy move in with a helpful and wonderful staff
Alejandro L. Corona
May 04, 2014
Excellent customer service, prompt and efficient. Great attitude.
Jan 09, 2014
nice helpful staff and got a free month of storage facilities are easy to get in and out of and very clean and good value
Jan 07, 2014
It was real clean and customer service help a lot
Nov 16, 2013
Good overall experience.
Aug 24, 2013
Great facility, easy access, nice staff
The facility, esp the new building, is really sharp. There are only two floors so not too much time is spent climbing stairs or on elevators. Staff stuck to deal made online, decent pricing. I wish they let you move out halfway through the month w/ a discount.
Aug 08, 2013
Aug 03, 2013
This experience went very smoothley
Jul 17, 2013
I was helped by Sandra and Alexis very professional and helpful units are clean and I was in and out with no problem I highly recommend this storage to anyone in need.
Jul 16, 2013
very easy enterance and elevator but the lock is somewhat feeling unsafe and not enough to secure. Anyway almost satisfied.
Jul 07, 2013
I haven't moved in 9 years, and so hadn't had to deal with storing my stuff in a long time. It's been stressful and time-consuming, and the people at Fort Storage were a welcome buffer against it all. It was a great customer service experience, and I'm really grateful for it.
Jul 02, 2013
Jun 25, 2013
May 22, 2013
Great customer service!
Sandra is the BEST!!!! She helped me find the right size I needed & was great to work with