Jun 12, 2021
THEY LIED ABOUT HAVING A ELEVATOR
I rented the unit sight unseen, they said they had a elevator but lied. My unit is on the second floor, flight of stair had to move all my stuff there. The place is old and dirty.
Feb 04, 2021
It was fine.
Unit was hard to find. Online reservation said it had elevator access which it did not.
Jan 31, 2021
Clean with fair value
Place is clean and cheap. Bonnie (front desk) is very welcoming and helpful.
Jan 20, 2021
The move in was quick and easy for me. No issues whatsoever. Ellie and Bonnie were great!!
Jan 19, 2021
Great customer service!
Ellie was super helpful.
Jan 15, 2021
Bonnie is fabulous!
Bonnie is friendly, understanding, and very pleasant.
I highly recommend her!
Dec 31, 2020
Good customer service
Everything worked smoothly. Was able to get all my stuff stored quickly.
Dec 30, 2020
Bonnie provided outstanding customer service!!
Very easy check in and the storage is just what we asked for. Thanks!
Dec 29, 2020
2nd floor units have no elevator, door misaligned so lock didn't fit.
I rented a 2nd floor unit. The contract gave a code for entry and for the elevator, but i noticed AFTERWARDS that it said the code is for the elevator "if available." In fact, there is no elevator, only long stairs. We carried heavy furniture up the high stairs. No warning on any of the paperwork that there's no elevator. Who builds a 2-story storage unit without an elevator? Terrible planning.
Then my standard lock did not fit because the door is misaligned so only a small lock would fit, They charge you $29 for a lock that costs about $10 in any store, and they put it on your contract, so you have to go to the office to decline the lock. No one was at the front desk when we arrived mid-day on a Sunday. I guess you get what you pay for. Not recommended, especially a second floor unit.
Dec 14, 2020
Best service ever!
I was overall pleased with this facility the moment I walked in the door and was greeted warmly by Bonnie, the site manager. She was not only very friendly but extremely helpful. The process of renting my unit was quick and easy. I was given an incredible rate and when I went to my rented unit it was clean and staged for me to move my boxes in immediately. I couldnât have asked for a better experience!
Dec 06, 2020
Price is good.
Gated storage with security code.
Nov 29, 2020
The best yet
Way above expectations. Please keep it up.
Aug 03, 2020
Great customer service and on top of everything
Jan 07, 2020
Oct 16, 2018
Everything was easy and quick
Everything was easy and quick. The property manager was very accommodating to my last minute request and needs.
Oct 14, 2017
The manager tommy was extremely helpful I planned on loading a container and he was able to assist me in getting the date I wanted even with someone having it booked he contacted them and got them to agree to working together, very good guy.
Oct 01, 2017
I rented a space a couple days ago and was helped by tommy, he was able to get me in the storage size I needed and I also didn't realize I had reserved a unit upstairs and he was able to switch that for me and the price was too big a difference like I expected it to be. Overall he was a big help and super polite. 5 stars!!!
Sep 12, 2017
I'm doing this review for tommy, he was great, easily answered my questions and even made it feel like It was a priority to make me a happy customer.
Sep 06, 2017
I'm doing this review for tommy, he was very friendly and answered all my questions with confidence. Will definitely recommend going to see him if your in need of storage
Mar 08, 2017
Public Storage sign needs to have lights
The sign needs to have lights, at least the one on Richmond Highway, Lorton Va. To easy to pass it after sun goes down. Staff is great.
Oct 11, 2016
I would use Public Storage for all my storage needs.
This is the third time I have used Public Storage. All have been at different locations, but I have received the same great service each time. I won't hesitate to use them again.
Salvatore Li Rocchi
Apr 16, 2015
Professional and very helpful, Mr. Siddiqi explained everything and was very pleasant
Apr 15, 2015
Good location, good customer service
The location of Public Storage on Richmond Hwy works well for us. Having a drive-up storage unit is also very convenient, and the customer service is very good.
Apr 02, 2015
Nice little man!
The little man is so polite and courteous.