Dec 16, 2018
Helpful staff, competitive prices
The Storage Fox LIC location by far has the most competitive prices in the area. The units are clean, secure, and the staff accommodating. I deducted one star from customer service, because I spoke with a representative over the phone who gave me different instructions for paying and retrieving my unit than the staff at the LIC location. Overall, a good experience. Would recommend.
Nov 02, 2018
Great place big storage low prices
Nice people clean and easy to navigate
Sep 30, 2018
Overall friendly and helpful staff. Sofar everything worked out great.
Overall friendly and helpful staff. Sofar everything worked out great.
Sep 24, 2018
Great affordable storage, friendly associates
I went into Storage Fox after having confirmed the unit online sight unseen. I am so happy with my choice, Santos was very kind and helpful. I found a great unit with an unexpected beautiful view of the city. I highly recommend Storage Fox.
Aug 18, 2018
Good rate on small storage.
Great price for a small storage
Aug 14, 2018
An easy, breezy, beautiful storage experience unlike any other!
StorageFox is an incredible storage experience, with value and efficiency well-worth it. Unbeatable prices, and extremely convenient in every single way. Must try!
Aug 07, 2018
Clean and well-managed
The facility seems clean and well-managed. There was a slight shortage of carts at a busy hour, but we got one by waiting a little while and the process was good on the whole.
Jul 08, 2018
Service was good, though location appeared to be understaffed, as it took a while to get simple things done at times.
Dec 16, 2017
The whole experience was very pleasant.
Oct 27, 2017
Convenient location, great staff, clean facility!
Easy booking, courtesy call from storage facility confirming reservation, staff made the process easy and were very helpful.
Oct 02, 2017
Great price, ok customer service
There was a truck that broke down on the on ramp to the loading bay, which severely inhibited unloading my stuff into my storage unit. Granted, that wasn't Storage Fox's fault, but the front office people could have communicated a lot better about the problem, how long we could expect it to take and whether or not we could unload our stuff through the front (unnecessarily causing 45 minute delay on top of having to wait for the truck to get towed). All that said, the manager, James, provided good customer service.
Jun 15, 2017
Clean facility, friendly staff, complementary coffee, close to subway.
I am a new customer of Fox storage and so far I got a good impression of facility, employees and service.
Jun 13, 2017
Good service and great location
Love the service at this facility and how the unit is well lit and spacious too. Best experience.
Jun 06, 2017
Beautiful view of Manhattan Skyline!!
Moving into this new space has been awesome - compared to my old storage that was so dark it felt like a mad version of Jason would step out at any moment and attack! Customer service is better and it's cleaner and bright with lights from outside and overhead.
Jun 06, 2017
Great Storage plus 24hrs access
My first storage ever, the facility is always clean, great staff and secure. Plus the cheapest. I got my locker woth free padlock. No complain just great. Thank Storage Fox and Sparefoot!
Jun 02, 2017
Good customer servoce
Love the location and view of Manhattan and sun!
Jun 01, 2017
space taken, awaiting van
have taken space - awaiting van, busy due to month-end, etc - space is clean and well lit, with electric outlets available nearby too - 24x7 access available too with a fee
Jun 01, 2017
They were great.
Service and pricing were better than expected.
May 29, 2017
Great service and value
Everyone was very nice and helpful with all of my questions, I would definitely use this service again as well as recommend to a friend.
May 27, 2017
Great customer service
Really happy with move, move-in and rates.
May 27, 2017
Clean and easy access
Nice new facility with 50% discount rental for firs time 4 months.
May 22, 2017
good cust interface
cust interface good, this is important
May 14, 2017
Great place perfect
Love it great place clean and accessible.
Apr 28, 2017
Exceptional Storage Facility
Great prices, clean storage units/building and fast easy service! Highly recommended. Jasmine makes everything a breeze!
Feb 03, 2017
Does the job!
Able to move in and store my things as needed. Paperwork was a breeze. Sparefoot saved me and got me a great deal! Thanks to both!
Feb 01, 2017
Quick and efficient
Renting a storage unit as well as a uhaul from them was easy and straight forward. This was exactly what I needed and they helped me get everything done with no fuss
Nov 03, 2016
Very helpful staff, great prices
I would definitely reccomend sparefoot and storage fox (in Queens) to anyone looking to store things. Great prices, friendly staff, very safe storage area.
Oct 23, 2016
Good deal through SpareFoot & AAA
I signed up for a 5X8 unit and unfortunately when I spoke with the facility they were no longer available so I needed to sign up for an 5x10 instead. It was more expensive and did not have the same SpareFoot deal parameters so it was disappointing that I was not able to receive the unit I requested. The facility is very clean and easy to access. It's extremely close to the N/Q subway 39th Ave stop. The facility is open until 8pm. Be careful to enter the correct code when accessing the building and elevators or you will be charged $50 for each alarm that goes off. 10 days notice is required when exiting.
Sep 22, 2016
Clean and easy storage spot
Very nice and new clean storage building. I felt safe there at night. Building also offers so many moving items and materials it's so convenient.
Sep 18, 2016
Good price, very clean, but bad location if you dont have a car. But Everything was great.
But bad location if you dont have a car. But Everything was great.
Sep 10, 2016
Better options out there
Very poor communication. Never said you need to bring the locker or you would have to purchase...
Sep 07, 2016
New clean facility
Excellent service. I had an issue with the shed and it was resolved immediately. Great loading dock and access.
Aug 28, 2016
Great customer service
They are extreamly helpful and work with you.
Aug 07, 2016
Long but worth the wait. Quiran was great!
I wish my unit was a little cleaner. But it was well worth the accommodating they had to do for me!
Aug 01, 2016
Excellent price, convenient location, clean facility.
Great price (for NYC), convenient location, clean facility, helpful/efficient staff. We did my paperwork on the phone with Alicia (she was great) so everything was ready when I moved in. The only complaint, one of the two elevators was not working and since it was the last day of the month there was a significant wait for the elevator each time I went up and down.
Jul 31, 2016
Great deal, great location, great staff.
Manager Alicia was really helpful!
Jul 30, 2016
Very helpful and friendly staff
Overall I got a great price for my storage and Emily and the rest of the staff really helped me out.
Jul 26, 2016
Great budget friendly storage units
Very clean, budget friendly units. Customer service was very good. My only complaint is that on my move in day I requested slightly longer access to the unit to finish moving things in and was denied. Not exactly a complaint because they clearly listed their hours but was hoping for some flexibility for move in. Otherwise a wonderful experience
Jul 10, 2016
Was directed to facility by storage finders,they directed us to right place
Our storage is on LI,we were looking for a move closer to home that met our positive experience for 12yrs.on LI.Fox finders has done the job
Jul 05, 2016
An affordable, storage option
Really prompt and great customer service!
Jun 27, 2016
unbeatable price, convenient location, free van hire - what's not to like?!
Jun 23, 2016
New facility but the experience is ruined by poor customer service
Pros: New, clean facilities. Good security. Convenient loading dock.
Cons: Poor customer service both over the phone and in-person. I had to call four times to get a reservation. Each time I called I was told I had successfully made a reservation and would be sent a confirmation email. However, when I never received a confirmation email, I would call back, only to be told they had no record of the reservation I had made the day before. This happened at least three times before I finally got someone to send me a confirmation email. When I finally arrived at the facility, I was told the unit I had reserved over the phone was not available- which begs the question what is the point of having a system of confirmation emails at all. They tried to get me to agree to a larger, and more expensive unit. I refused. Eventually they gave me a "deal" that was about $15 more than I had originally planned to pay. I eventually agreed to that, but only because I had a rented U-Haul full of my stuff sitting outside and I had no other options for what to do with my stuff! Overall, a very disappointing experience. I am only keeping my stuff there for the shortest time possible. I would not go back to this place again.
Jun 16, 2016
Just what a needed at a great tate
Found this through Sparefoot, which was the easiest way to search a specific area and be able to filter within a certain unit size without checking multiple websites. This was the best facility within my Williamsburg Brooklyn area with great opening discounts and 24 hour acces.
Jun 13, 2016
please clean unit 3133
if i leave a unit dirty so if your rental a paymaent free should be in order
Jun 06, 2016
Karen at the front desk was very friendly and clearly explained the rules of the contract. The storage space was clean and well managed. I am happy with this choice.
Jun 01, 2016
Great place, friendly people
Absolutely recommend as highly reasonable, quality storage!
May 18, 2016
Great customer service, affordable price, convenient parking and location.
May 15, 2016
Danny was very helpful, efficient and knowledgable.
Great 24 hour facility with friendly staff and very easy to book.
May 02, 2016
I decided to use this place because they had a good promotion on the price and advertised to offer free use of truck/ pick up service as one of their features/amenities. However, they do not offer you free truck or pick up service if your storage unit was discounted. I found it confused because there was no mention of this 'special condition' until the moment I booked and paid for it already. Their customer service is not the friendly nor efficient. Only one of the elevator was working and we had to wait for the line for the longest time to just drop off the key(for the truck). But the price is cheaper than the other places around if you get the three months promotion and are willing to store less than three months.
May 02, 2016
I am very exited about this unit , its very accesible and easy to use.
May 01, 2016
Nice customer service
Apr 30, 2016
Clean and friendly
This place is clean and the staff are very helpful. The loading dock area in the back is not very efficient for traffic, but it gets the job done.
Apr 24, 2016
Got a good deal, staff very friendly
The place is about 20-30 min drive from downtown Manhattan depending on traffic, R train takes you 4 mins walking from queens plaza. You can access your storage unit with the code for 24/7. Staff is very helpful and friendly.
Apr 14, 2016
Helpful and succinct at the front desk. All what you need to know is well spell it out
Apr 10, 2016
I have just moved in and do not have much to Share, but so far I am totally satisfied.
Apr 07, 2016
Fox Self Storage is conveniently located near NYC, the price was right and the service (from Kenny) was top notch
Apr 01, 2016
Friendly staff. Advise for correct size of locker/unit was well articulated.
Mar 27, 2016
They rented my reserved unit so they gave me a larger one at a discount.
When I got there they had no more units in the size I reserved, but they did upgrade me to the next sized room up for a heavily discounted rate. I ended up paying more than the sparefoot reservation quote, but only by 20$. Minis the hiccup, I'm very happy with the service, facilities, and keypad security system.
Mar 19, 2016
The best I have ever seen...
This crew is a family and they live what they do. I would swear they were my family the way they have been handling me. I love going there and I will tell many about my experience!!! Thank you..
Mar 13, 2016
Excellent customer service
Alicia was so helpful, patient, and accommodating. I felt great about leaving my belongings in Storage Fox's care. My only complaint is that, in the unit I rented, the floor was caked in dirt. It looked like cement dust. By the time I was all moved in, my pants and shoes were covered in the stuff. So maybe bring a broom if you rent a unit.
Mar 13, 2016
This place is so great!!!!
The staff is very friendly and you can tell that they have a certain pride about them. They helped me tremendously on my first night. I truly take my hat off to this crew!!! I will tell lots of people!!!
Mar 08, 2016
not as advertised
Misleading when it comes to access. I had signed up for a unit described as such:
5' x 8' Unit
24 Hour Access, 2nd Floor, Air Cooled, Alarm, Heated, Interior, Swing Door
Upon trying to access it at 7:30 this morning I was informed by the manager that I had to pay extra for 24 hour access. Had to argue with him for about 10 minutes while he said they've got the best hours in queens. I just felt like I had been falsely advertised to.
Mar 03, 2016
Very easy move in process, great location.
Feb 29, 2016
It's great and space are in demand as requested
Its flexible as u wish to store cause when I moved in in last minute the employees were helpful thank u and the price were in standard thank u storage uhaul.
Feb 22, 2016
Rent here at your own risk!
Filthy place with dust everywhere and bad odor. Rented elevated storage locker. Floor collapsed onto unit below. Obviously substandard construction. Could have been killed. Stuff damaged etc.
Feb 21, 2016
The customer service is great - quick response, helpful, clear. Everything was exactly what I expected and as they described. Elevators, trolleys, blankets - everything I needed. Made moving my stuff slightly less stressful.
Feb 18, 2016
Price and place are good once you get past lack of communication
I am now renting an 8 x 10 unit. I got a bit of a discount because there is a pole in the middle of the back of the space which I'm fine with. The units seem clean, building is easy to get around and it's convenient to the train. I had problems trying to get them to initially honor the discount through booking with Self Storage. One person in particular told me the unit wasn't available and they couldn't honor the discount and later said that the free move-in was not available for units on discount. So a bad initial impression for me but Kenny the manager eventually worked it out for me and I really appreciate his diligence on it. A number of times I was told by representatives at Fox that they would call me back. I think they get overwhelmed and say they'll call back but I never heard back from them. So the initial setup was a bit of a nightmare but Kenny did honor the discount and now that I'm settled in and the drama is over, I'm fine with the space. I wish they had storage taxis like my old space at Manhattan Mini but Fox is almost half the price of what MM charges and you can rent U-Hauls from Fox right at that location. I'm happy with the space now but, for anyone reserving through Self-Storage with a deal, call Fox and confirm with someone that they have the space and will honor the price.
Feb 15, 2016
I had a better experience than compared to previous storage business I went to. The guy who checked me in was polite, attentive and forefront with everything that was been charged and why even with the paperwork.
Feb 14, 2016
Very Good Service
Everything was excellent. The customer service. The facilities. All excellent. No matter who I spoke to on the phone they were helpful and friendly. I would definitely recommend this place.
Feb 11, 2016
Clean, affordable, and efficient
Feb 04, 2016
The perfect storage with U HAUL company
I like this storage because all of the reason. Cleanness, Service, Security, System, locations etc. And I can use U HAUL truck same place. Perfect Storage for me..
Jan 31, 2016
Great customer service
The staff was really friendly and super informative.
Jan 27, 2016
Friendly and informative staff, very affordable units, LIFESAVERS!
Extremely friendly and informative staff walked me through every part of the process, I came here for the affordable units and couldn't be happier when I left. The facility is very clean and secure and they helped me choose a unit that would be right for me. If I ever need storage in the future I will definitely be coming back!
Jan 20, 2016
Great Representatives and great service
Jan 17, 2016
Happy with my new unit
very secure hi tech security. Happy with my new storage unit :)
Jan 08, 2016
Excellent customer service
We rented the storage from another state.. Ken and Adrian were VERY helpful. We had an issue with with the pricing on the website.. But that is not the fault of staff. The facility is clean and well secured. We would defiantly do business with them again..
Jan 03, 2016
Dec 30, 2015
great customer service
Kenneth was very helpful and nice during all the process.
Dec 28, 2015
Clean convenient facility
Good facility. Price a little misleading, but overall good experience.
Dec 28, 2015
Great space and staff was incredibly helpful.
Would highly recommend to future customers - has an overall wonderful experience with the booking, securing and move-in.
Dec 24, 2015
Helpful staff, good size storage space, clean, secure.
The people at storage fox were very helpful in letting me move my stuff into storage despite after closing hours. The facility has a good alarm system set to keep the spaces secured.
Dec 24, 2015
it was quick and easy
Dec 23, 2015
Storage of awesomeness
Very basic...no hassle...lots of carts...and 2 gigantic elevator....the atmosphere is very clean and pleasant......prices is great compared to other storage facility...oh yes..the location is excellent..it sits in the middle of the tri state....it's very easy to get to
Dec 16, 2015
Able to come in and find a comparable unit for long term. Also, U-Haul truck were available.
Nov 09, 2015
Convenient location, great pricing!
Generally helpful staff answered all of my questions. Great location with awesome deals. I'm happy with my choice!
Nov 06, 2015
Extremely helpful and friendly staff, helped me in securing parking for the moving truck and went out of their way to make a stressful day less so
Nov 02, 2015
clean, and secure
One of the people at the desk was rude, luckily I didnt have to interact with her. Other than that it was pleasant. Though I do wish there were more elevators. We had to wait a while for them every time we went up and down.
Oct 30, 2015
Really friendly staff, and such an easy move in. The facility is much cleaner than others I've been to/rented storage from in the city. Overall, I'd definitely recommend this space.
Oct 30, 2015
The Danelo and Audry we amazing and made me feel at home i would recommend tjis to tje world
Oct 28, 2015
Clean, cheap and close to the subway!
I did a lot of research on prices and for the location and quality of the space, I feel like this was the best option. The facility is very clean, there are a lot of supplies for that inevitable 'I forgot something' moment and the staff are very friendly and eager to help. The 24hr access is also amazing.
Oct 21, 2015
Great new storage place with great price
Surprised to find a storage place with affordable monthly prices with new storage units.
Oct 14, 2015
Great customer service. Employees are very friendly and eager to help and the 24hour access was the deal maker
Oct 11, 2015
Oct 05, 2015
Just as advertised
Easy to work with. No surprises. Good experience
Sep 28, 2015
helpful, friendly staff but inconsistent pricing
My experience was positive overall despite the stress of packing and moving. The staff was very friendly and patient with me despite my frazzled state. They were very helpful and clarified the many quandaries I had about the price of the storage unit and the uhaul I rented. My main complaint is with the pricing discrepancies since the prices listed online and the prices at the storage location were wildly off. I made a reservation online to receive the 50%off for three months. The unit was listed as costing $80 a month,before the discount but when I got to the location, not only was my reservation (both for storage and for the uhaul) not in the system but the price of the unit was double. At that point it was too late to look for a cheaper alternative nearby so I had to suck it up and pay the new inflated rate. I know this also happened to two other patrons who had also made reservations online based on the rates from the website and were shocked to find that the real prices were twice the original amount and that their reservations were missing. It was the mostly the pleasant and helpful exchanges with the staff that kept me from considering looking for lower rates elsewhere.
Sep 04, 2015
Everything about the move and the facilities were excellent, except that when I scheduled the move and booked the facility over the phone, I was told that the pickup service was free. It was not explained to me that because of the 3 month promotional rate for the unit, that I would be charged $25/hour for the pickup service until I was finished and received a bill. Despite my attempt to explain that this was never mentioned and I had never received any email or notice of this charge, I paid.
Sep 02, 2015
Easy check in, clean facilities.
Showed up a day early, got the last day of the month waived (A $1.80 savings!), and then easily moved in and filled out the paperwork quickly. Impressive new storage facility with easy parking on a platform behind the store.
Aug 22, 2015
Kind and helpful staff. Secure facility. Convenient location. Easy access loading dock. Best storage experience possible.
Aug 20, 2015
Best option on short notice, and pretty cheap
Aug 19, 2015
No issues whatsoever, very satisfactory service
Aug 16, 2015
Quick & efficient! Just what I needed!
The paper work process was pretty quick and we found the size we wanted in no time. Awesome!!
Aug 09, 2015
New customer, but so far it's been great.
Really helpful from moment I made the reservation to when I checked-in the storage space and started using it. Price is good. Location isn't too bad either. Would recommend.
Aug 09, 2015
I felt very comfortable due to the fact is open 24 hours however I felt overcharged by uhaul I got the cheapest truck bc I was only missing 4 boxes everything came up to almost 90 dollars a taxi woulda been much cheaper for 25 bucks the distance mileage my gps said was 6 miles I got charge 40 dollars for mileage that's absurd
Aug 05, 2015
Very good experience. Our on-site help was particularly satisfying. Very clear instructions, smooth sign in process, and helpful attendant.
Jul 30, 2015
Quick and Easy
They were very quick and helpful. I recommend this new facility.
Jul 29, 2015
Shining Light at the End of the Tunnel
I ended up here last night after having missed the deadline to move into another facility. After Googling relentlessly for a 24-hour storage location, I came across the number for SpareFoot. The attendant over the phone assured me there was a kiosk at the location and I could check myself in upon arrival so I went ahead and made the reservation. Upon arrival at Storage Fox in LIC the remaining employees were closing up shop and there was no kiosk in sight. After asking the customer service reps where to locate this kiosk they told me there wasn't one and were so nice to still check me in WELL after closing (about 40 mins) and made sure I was able to move my stuff in last night. Saved the day for sure! I would definitely recommend this place to anyone. It's very centrally located and easily accessible by public transport of driving.
Jul 20, 2015
Easy transaction and walk in
Jul 17, 2015
No need to stress just call get all the help you want to find exactly what you need .
Thanks for getting this customer service thing right it's about time someone did . thanks I'll be sure to spread the word so keep up the good work
Jul 16, 2015
This is a nice storage facility that is relatively easy to get to. It is a little expensive for being a very basic facility, but it has a wide verity of unit sizes and options. When we moved our stuff in, we noticed that the ground was really chalky which got over some of our stuff. Overall, it seems like it will be a fine short term unit
Jul 16, 2015
Great customer service and clean facility.
Jul 13, 2015
Easy unloading - 24 hour access.
Pretty good facility as far as storage goes. Place is clean and people are friendly. Easy check in. I would definitely recommend this place, especially with the current deals. You can not find better.
Jul 04, 2015
Jul 02, 2015
Very good facility
This is a good, new, clean facility with helpful people that work there. Recommended.
Jul 01, 2015
Great location, great prices, great service
Jun 30, 2015
only one working elevator. Elevator is finnicky. Loading area small. Crappy carts
Jun 27, 2015
Great customer service, very clean
Super easy move and great location. Will highly recommend.
Jun 27, 2015
The facility is great! Nice staff and good location.
Jun 24, 2015
Great price clean facility nice staff
Jun 15, 2015
This storage facility is the top of the line and I have been very pleased!
Jun 14, 2015
Very happy with service. Security is not complete. One elevator is without a code input device. This facility is relatively new. I had to sweep a large amount of concrete dust out of my locker floor. Floor is plain concrete, not painted so dust gathers readily in the locker. Hopefully these items will be remedied. People were pleasant and helpful.
Jun 13, 2015
Great new facilty
Fox storage is great, clean, top security, great peoples, good prices. You have everything you need right downstairs (UHaul)
Jun 06, 2015
Overall great staff and very helpful
Jun 05, 2015
The service was impeccable. For NYC - I generally expect unhelpfulness and especially at storage facilities but I was treated with the utmost kindness and generosity.
Jun 05, 2015
Great place! Good location. Friendly staff. Excellent prices. Overall, I was very satisfied w/my experience. I went there to check the place out and was moving my stuff in an hour later
May 29, 2015
Easy process, and safe. All you can want in a storage unit.
May 27, 2015
Very happy to have found this storage location, and the prices are unbeatable.
Great Experience, the staff were very attentive both in person and by phone.
May 26, 2015
very clean and friendly
the workers were very nice and helped me move my stuff. The price is high but it's New York so it was expected
May 22, 2015
professional manager, best service
overall very good. very convinient. a good rate compare to other storage in the area.
May 12, 2015
Clean and organized facilities!
May 03, 2015
New clean close from my house cool manager, and friendly owner
Apr 30, 2015
Apr 19, 2015
Great storage area !!
It was an overall great experience. They were very friendly, efficient and made the whole process of renting a storage unit quick and easy. I would recommend this storage facility for anyone who may need storage space.
Apr 16, 2015
Best value by far in a suddenly very pricey market!
I found myself suffering from "sticker shock" looking on line for a storage facility. Prices since i last used a storage facility in Oct 2014, have increased dramatically. Fox self storage was the one exception. Additionally, the staff at this brand new facility could not be nicer, more professional or more helpful. They also have all the supplies you could potentially need at very reasonable prices, and they offer superior insurance coverage at great prices, even surpassing any of the renters insurance policies that i explored, for both cost and coverage.
This facility is so new, they are still under construction on the top floors, and will have 12 floors of storage space once all is completed.
In a crowded and very pricey market, Fox is the clear winner for cost relevant to services provided. I am very pleased that I chose this facility and highly recommend them without hesitation!
Apr 05, 2015
Great facility with outstanding customer service
the facility is brand new and very conveniently located right off Queensboro bridge. The customer service is wonderful. Dannie, the facility manager, helped with my requests, etc. Highly recommended!