Mar 04, 2020
Very nice place and kind staff
Dec 24, 2019
Wonderful service from staff member who...
Wonderful service from staff member who took care of me. Amazing!
Nov 05, 2019
Staff provided great service
Staff provided great service. Great people. Thorough, knowledgeable and very helpful.
Nov 02, 2019
I have used them before when I moved...
I have used them before when I moved away from this area. I moved back and didn't think twice about going back to them for my temporary storage needs! Always a pleasure to talk to Fern in the office.
May 02, 2019
Fast and honest
Fast and honest. Like working with them, always quick and easy.
Oct 26, 2018
Customer service at my location is top...
Customer service at my location is top notch. The facilities are adequate. Albeit a little rundown and in need of minor repairs. My biggest complaint, and the reason for the 3 stars. Is there are only 2 dolly carts available. I've come twice, and have had to carry my belongings from the parking lot, to the elevator, and then to my storage unit. What would've taken one trip with a cart. Now takes 3.
Jul 05, 2018
Great service from the day I needed the...
Great service from the day I needed the space. Customer service was very helpful. Reservationist help hold storage I needed.
Apr 17, 2018
Our other moving company suggested we use Public Storage in Kaneohe specifically. It is convenient and very quick introductory to how to use the facility. Steve was super helpful and answered all our questions. Fern is awesome and very enjoyable to talk too. I missed her when we checked in to sign up for our container. Her laugh is contagious!! Overall we are hoping our goods will be in good condition and that we have no issues with getting them in and out in good condition.
Sep 09, 2017
Recommended 100% They were very friendly as well as as open minded about storing your items. They were very kind. Please come and try them out. They have all different storage sizes that will fit your needs.
Jul 31, 2017
I have been renting a storage at Kaneohe Public Storage for 9 years and it's always clean and well maintained. This location has the best staff members, they are all very helpful, cheerful and friendly. Thank you Fern, Debbie, Ron and Steve for doing a great job. I will continue to rent at Kaneohe Public Storage. I recommend renting here.
Jul 11, 2017
Ive had my storage here nearly 2 yrs and Fern and her office crew have always been very helpful and assisted me when I moved 2 times to different size storage units. Their gate hours are convenient and stay open later than most.
Jun 13, 2017
I just got a public storage about two weeks ago I was very impressed with the customer service, as they were very helpful with what I needed as they went above and beyond with what I needed. Fern was the employee that helped me as I got the storage size that I needed and all of the employees are still helping me with the extras that I need thank you again Fern, and everyone at public storage in kaneohe.
May 29, 2017
Awesome service. Always helpful and wanting to help customers get the best value. Facility is clean and safe. Fern and Debbie are 5 star!! Would always return and recommend to family and friends. Mahalo ladies??
Apr 25, 2017
Great place and Steven did a super job ...
Great place and Steven did a super job setting us up with a unit.
Jan 25, 2017
Got my storage unit in Kaneohe, HI. Very nice facility and the staff members ( 2 females) were very friendly, informative, and overall attentive! Got what we needed and was shown the unit and given all instructions and everything that is connected with Public Storage. The only thing I found that could use some work is the pricing and amount due on signage of contract. I got an email that gave an amount that would be due at time of rental. It was also a promotion price for the first month being $1.00. In the email it said what would be due would be 24.00 and some change. So i had the amount with me in cash. What we didn't know was we had to purchase insurance and the lock. That was not factored in. I understand about the insurance because there would have to be a choice of what coverage. The lock I would think the price is a standard price. It was a bit of a offset and i guess it was good that we could use a debit/credit card. We did find the monthly rental a bit steep, but inflation is understandable. Other then that it's all good!
Jan 11, 2017
After I moved my stuff in, I received a phone call to see my if their was anything they could do to help. This type of customer service I thought was still something that didn't exist anymore, boy was I wrong, It does exist right here at this Public Storage facility. Mahalo Nui Loa Sandy Adams 808 783-3006
Dec 21, 2016
Great lady running the place with great service and Aloha.
The lady runs the place with a snails and with Aloha.
Nov 10, 2016
You guys have Great service and great selection.
The people that I have worked with at public storage are extremely knowledgeable and helpful. Every thing I needed to know,and every question I had was answered adequately. I had a great experience with public storage!
Oct 17, 2016
Steve in the Kaneohe Ofc was very helpful and courteous. My only concern is the exterior doors of the facility remain open all day and anyone can walk in if they get thru the gate. Why aren't there cypher locks (similar to the gate) on the exterior doors?
Oct 06, 2016
Better than expected!
Convenient location and friendly staff! The check-in process was easy and enjoyable, and I didn't have to pay in advance. Great rates. Professional with aloha...found me the perfect unit on 3 occasions! Keeping this latest 10 x 15. Secure. Needed boxes, bought them on the spot. They make it so easier that you don't have to go anywhere else (except for renting a truck!). Mahalo Fern and Debbie!
Dec 01, 2015
Reasonable monthly rates
Great monthly rates, courteous staff and fast transaction.
Dec 16, 2014
The location is convenient, however, Public Storage, in general, is quite expensive.
Aug 12, 2014
Got what I wanted
I wanted a storage unit for 2 months. Cheap. Able to access it at any time. And I got just that.