Michael J Tierney
Jan 18, 2021
Nice facility, very pleasant and helpful staff
Facility is nice and clean, plenty of parking. The staff have been good to work with, they have been cordial and helpful. We initially rented one unit, then added a 2nd unit when we realized the capacity would not be sufficient for our requirements. An issue arose when family members arrived to begin adding to the 2nd unit, but documentation from the head office hadn't been transmitted. The staff immediately helped resolve the issue so our relatives didn't have to extend their trailer rental an additional day with family heirlooms inside. VERY grateful for their help!
Sep 01, 2020
Good people it's a nice storage place.
Pleasant people who run the facility awesome night security and the new manager Bobby he's great all in all I wouldn't want to go anywhere else thank you.
Jul 02, 2020
Disappointed in the branch management
Woman who helped me was clearly stressed about her working environment....she has internet connection issues and even showed me why. She was personable and real ...which I like! Unfortunately, her working environment was not acceptable. Let me explain....I am in the IT field and when she shared a photo of how the cat-5 cables and other cables were a mangled mess.....I completely understood her frustration as she was trying to do the right thing and serve my needs. Not sure who you have doing your IT ....not my business....but to continually place blame in the wrong place is not conducive to customer service.
I would recommend you evaluate the working conditions (mainly the lack of care for properly aligning and installing a course station under the desk). The poor customer service rep (who is monitored by a camera) was distracted by the mess of cords and the order to steer clear of them...which impeded on her time and ability to support her in completing her duties. The Who experience was concerning for her and alarming that she didnât have the support from an IT perspective to complete her duties without delay. From a business prospective, this doesnât sound very productive for the company. The rep did her job with style and grace even though she was set up for failure. You as a branch in. A company should be looking at ways to set your customer reps up for success. Please have an upper level manager contact me so I may discuss this.
Sep 03, 2019
I recommend to anyone looking for an indoor unit!
Easy to reserve and easy access overall satisfied!
Aug 27, 2019
Clean facility and kind staff
The facility was very clean and quiet and the staff was very helpful
Jul 07, 2019
Service was excellent and would recommend this place to anyone
staff was courteous and unit was clean
Jun 03, 2019
Great customer service, hours, and cart availability!
Great place - carts are always available, office staff is great, prices are reasonable, hours are nice. Overall, 10/10, nothing like I thought it would be.
Apr 06, 2019
So far everything has been good
Happy with everything so far.
Apr 01, 2019
Awesome customer service and really nice place! Prices are amazing
Awesome place and friendly staff
Oct 08, 2018
Great value and great service!
An overall great experience! My only "complaint" for lack of a better word, is that I had to ask about the hours of access and the exact procedure of getting into the facility. The employee was very courteous and efficient.
I will recommend people to this facility.