Nov 07, 2018
Very friendly service
Great place. Friendly staff. Seems to be a very secure facility.
Aug 01, 2018
We grateful to have affordable space to store our belongings. Thank you!
Jul 16, 2018
Very clean, cheap and staff was very friendly.
Apr 06, 2018
Friendly staff. Clean and secure facility
This storage facility has a friendly staff and a clean and secure facility
Dec 18, 2017
Customer service was good.
Customer service was good. The storage unit was easy to find and it was clean.
Nov 01, 2017
Unit sizing lies, no refunds, no higher up help only office "manager"
I purchased based on what the manager showed me in her office to be a 5x10. I paid for it but unit was smaller by half of her measurements. So I had to upgrade to a bigger unit. Paid the difference on the unit not 10x10 it was 8x9! I looked at the lease printed it says approximately you can't get a refund because the unit is not what they say it is. You dont get a lease until you pay them!! I asked for a manager outside of the Office, I was told I could not have their contact information phone or email, all I could have is for her to send an email for me which I could not see what she said. Ithe has been days no one has called me, no one has emailed me. I don't recommend this place. It says you have 10 p.m. access however the lights at so far apart and it's so dim you may as well be moving in a dark alley. I tried leaving my car running so we could use the lights to see but once I saw someone biking through there had snuck uo on us without a sound I knew it didn't feel safe that someone may pop in and steal my car. Codes R so long 2 get into the gate it was miserable in the cold and rain trying to get in and out of the gate. I called and left messages for the manager at the location, she never called me back but I drove 45 minutes to her and she is sitting with her personal phone next to the office phone texting and enjoying her free time. I had to make 6 trips in total just to get a sorry about your luck each time. The units look very dirty and don't look like they would protect your items from the weather elements. The garage door for my unit sits very low and takes uo part of my 8 foot height. It was hard to get items into the unit in the dark we waited days for a response as to why we no longer needed the unit but this company is money hungry and not customer service friendly all the other storage places said they refund the same day if not used to within the hour should not have be an issue, especially paying with cash and not a card. Don't waste your money!!!
Oct 22, 2017
Overall good place. Although I wish the storage access was 24 hr availability for customers.
Oct 11, 2017
Better then expected
This storage was way better then i expect i gave it 4 stars for now cuz i just started renting it but the customer service was very good gave it 5 starts
Oct 09, 2017
It is Nice
At first i thaught it was going be like an uhaul storage but wen i got there i can see the differnece n i am enjoying the price n the space and the security as well.
Jun 14, 2017
Great experience, would definitely recommend.
Jun 13, 2017
Amazing customer service
Anthony my leasing agent was wonderful! Personable, efficient, and knowledgeable.
Jun 13, 2017
Incredible Customer Service!
My leasing agent Anthony was efficient, friendly, personable and made my move into the facility easier than I could have imagined. This guy is so amazing and represented the storage facility at a perfect 10!
May 19, 2017
Friendly service, affordable clean space
When I first arrived, I was greeted by a friendly staff member who helped me get everything situation. When I realized I needed to change details about my reservation, he was very accommodating.
May 04, 2017
Facility was unclean
The storage unit was really really dirty and the front desk/office staff was never there. Even when I left work early, it said it was closed and would be back at 9:30am. It was 5:15pm and they were supposed to be open until 6. Would recommend if my experience improves.
May 02, 2017
Great place and cheap
Anthony was very helpful. Service was quick. Price was unbeatable. Place is clean. Highly recommend
Apr 28, 2017
Super friendly, helpful and cheap!
Great experience. Anthony was on top of it! He called and for me a discounted rate in within an hour of booking online. Paperwork was super quick. Great customer service. Nice facility. I highly recommend!
Mar 31, 2017
Excellent Customer Service!
I was greeted by Anthony at the front desk, who was incredibly helpful and personable during the entire process! Couldn't have asked for a better experience
Mar 18, 2017
Fantastic customer service!
Great place to rent a storage unit.
Feb 12, 2017
Family said it was easy move-in
Small doorways, not a garage style opening to put stuff in storage. Mandatory insurance but thats always a good idea to have.
Jan 16, 2017
quick and easy
easy to reserve. was contacted in timely matter. the actual storage was filthy though.
Mar 20, 2016
Mar 09, 2016
Walt represented your company extremely well and made the moving of my property an enjoyable experience.
Jan 25, 2016
Very friendly, nice, and helpful man who checked me in!
One of the least expensive I could find on-line.
Jan 16, 2016
Easy access for my needs.
Apr 20, 2015
Was much cheaper then the competition
So far we are happy with the unit and the price.
Jan 03, 2015
The gentleman was very friendly to me
Nov 10, 2014
Oct 12, 2014
Sep 09, 2014
Really great experience
After a two day trek to Indianapolis, Simply Storage was wonderful to deal with and was also the best price in town.
Aug 07, 2014
Could not have been better!!!
The facility is very well maintained! Mr. Walter is friendly and efficient. Thank you for your help!!
Aug 03, 2014
Older storage facility but the unit was well-maintained
The gentleman I worked with in the office was excellent. Very friendly and personable, drove me to view the unit in his personal truck, and we even swapped divorce stories as I was going to be moving my stuff from the house into the storage unit. The unit itself was swept clean before I arrived (as promised). Like the security at the gate too.
May 25, 2014
Mar 30, 2014
convenient, safe, would recomend
my move-in was smooth and very acessable to useful equipment. The attendant was pleasant and very helpful.
Feb 11, 2014
Jan 30, 2014
Friendly, quick, great service!
Oct 19, 2013
Oct 15, 2013
agent very helpful. one hall of units smelled like moth balls. otherwise drive up units pretty good.
Sep 22, 2013
It was easy and reasonably priced
Getting the unit was very easy. I thought I was going to have to take more time to get the unit and it was quick. Great customer service!!!
Aug 08, 2013
Jul 30, 2013
Cant't get a hold of anyone when their is an emergency.
Jul 17, 2013
Great Customer Experience
The manager was very helpful and accommodating, making the move in process very smooth. The website is informative and user friendly, resulting in a positive customer experience.
Jul 16, 2013
The staff's knowledge and experience is superb. Actually exceeded my expectation. Very friendly, and fast service.
Jul 16, 2013
Jul 02, 2013
Area in 10 x 10 was quite spacious and tall for stacking. Easy access, friendly staff. and a good value.
Jun 30, 2013
May 07, 2013
Mar 27, 2013
Mar 26, 2013
10/10 it's just storage, safe location, great customer service.
Mar 21, 2013
seems a bit run down on the exterior.
Mar 05, 2013
My experience was great the guy at the front desk was a big help, and had me set up in less than 10 minutes
Feb 13, 2013
Jeff (the assistant manager) was very nice and understood my concerns. He answered all my questions and was very reassuring. Thank you for a very present experience.
Jul 24, 2012
Jun 28, 2012
Great deal vs the price and the competition
Feb 27, 2012
Very helpful at the office and great value
Found it on line. Worth the time it took to find it and the office made the paperwork easy
Apr 19, 2011
Great for the money!
This is definitely the best deal in Indy we've found so far. Room is huge and it seems secure for our needs. Overall, a great, convenient, clean location for the rate!
May 12, 2010
Very friendly and convenient!!
Simply Storage was a very clean and convenient place for storage. It is also very easy to use.