Chantale A
Jul 06, 2023
Management Unprofessional
I would leave negative stars if I could. The manager here is horrible. She thinks she can talk to people in any kind of way and it's crazy. I know one thing is that she will run away from good people. When you call the place and try and get information, she gives the biggest unpleasant attitude I have ever dealt with. I didn't appreciate her saying I didn't call when I did. It's sad that a person who is a manager in customer service has to be trained to talk to people. Michelle is her name and I hope everyone takes their business elsewhere in Kennesaw and doesn't rent here.
Recommended: No
Colleen
Aug 17, 2022
In and out without problems. Ran into other very pleasant customers.
Very good experience. Great to have rolling carts available. Wish there had been some carts with upright bars to more easily move tall items like mirrors.
Recommended: Yes
Austin
Jul 29, 2022
Thanks for the assistance
Very clean facility and easy to use.
Recommended: Yes
Laura Bucco
Mar 01, 2022
Down size until market stabilized
They are a great company, good people, honset, efficient
Highly recommended
Recommended: Yes
Darren Blalock
Mar 25, 2021
Great
Good customer service . Just what I needed Thank's Rizwana Gobol ЁЯША
Recommended: Yes
Darren Blalock
Mar 25, 2021
Nice
Very helpful and great customer service .. Thanks Rizwana G.
Recommended: Yes
Jessie
Jul 29, 2020
Quick and easy setup. Clean.
Couldn’t have been easier. The staff was friendly and informative and efficient.
Recommended: Yes
Tony
Apr 12, 2020
Easy access
Very clean and well maintained, knowledgeable staff, very convenient, several store unit selection sizes, appears to be well secured.
Recommended: Yes
Dianette
Nov 19, 2019
So far so good.
The young lady that assisted me was very patience and kind, and explained the contract very well.
Recommended: Yes
Syreeta
Jul 17, 2019
Simple and Quick
Renting process was simple and quick
Recommended: Yes
Amy
Apr 24, 2019
5 stars
The customer service as well as the safety and security of this facility are both 5 stars!
Recommended: Yes
Adam
Nov 11, 2018
Very pleasant experience here!
Zero complaints here. I was shown very clearly how to get into the facility and the manager (I believe his name was Terrance) was very amicable. Highly recommend!
Recommended: Yes
jamellia
Sep 25, 2018
Straight forward
The process with receving insurance could be better but overall was a smooth process.
Recommended: Yes
Ana
Sep 23, 2018
Convenient and competitively priced.
So far we are very happy. Free loaner truck, tons of dollies to move our stuff in, and very convenient hours. Couldn’t be much happier
Recommended: Yes
Jennifer
Aug 06, 2018
Easy, clean, and nice employees
From booking the unit online, to paying in person, to moving in, Life Storage is just simply wonderful! We received a great deal to rent this unit, and the folks in the office we wonderful about all the questions we asked. We received a tour, and instructions on how to use the elevators and our new locks. I would recommend this location to anyone needing extra space!
Recommended: Yes
Teresa
Apr 28, 2018
This place is so clean! The staff is very friendly. And I feel very safe leaving my things in storage here.
Carolyn was so nice. The storage unit I leased through a lady over the phone turned out to be way too small. Carolyn helped me find the right sized unit and while I didn't get the month of May free like I would have with the smaller unit, she was able to offer my 1/2 off and no admin fee. Conveniently located and very clean unit!
Recommended: Yes
Stephanie F
Nov 27, 2017
No problems here
Sign-up was quick but still thorough, and the customer service was great
Recommended: Yes
Stephanie
Nov 07, 2017
Affordable, clean, easy, great customer service
The process was very easy. I liked being able to do a lot of it online. The prices are great and the customer service was fantastic. The facility is very clean and organized.
Recommended: Yes
daniel
Aug 29, 2017
Great experience
Would definitely recommend to a friend
Recommended: Yes
Kimberly
Aug 04, 2017
Great place
This is a. Great place excellent service! Good price
Recommended: Yes
Megan
Jul 11, 2017
A great first time experience!
Life space was great! Good customer service and great rates!
Recommended: Yes
ken
Apr 09, 2017
good clean move in process into a good, clean facility
We were handled well from initial phone call to the time we handed back the keys to the free rental truck. Location was good. Mike handled us professionally and quickly, too.
Recommended: Yes
Dedra
Feb 01, 2017
Easy access, friendly people, great facilities!
Very satisfied with my rental unit, the facility and ease of access. Mr. Golightly was very helpful, knowledgeable, and friendly.
Recommended: Yes
Dedra
Jan 30, 2017
Everything was great.
No problems encountered. Good customer service experienced.
Recommended: Yes
Steven
May 03, 2016
WONDERFUL CUSTOMER SERVICE! VERY IMPRESSED WITH THE STAFF. The security is great. The only thing I have to complain about is the times I can access my unit. 6am is ok but 10pm is crazy.... I would think that 12am, more like 1am is reasonable for the area. The area is full of college kids and many young people who goto school all day and work at night and then don't have the time to get to their units. Other than that GREAT
Recommended: Yes
Amelia
Apr 10, 2016
Clean, convenient, and staff was great!
The staff made it very easy and were straight forward. I was all registered in 20 minutes and moved my things in quickly!
Recommended: Yes
Jacqueline
Mar 13, 2016
Great service all around!
This is my first experience with Uncle Bob's and I am very pleased. The process was seamless and easy, Michelle Blount explained everything well and got me in and out quickly.
Recommended: Yes
Drea
Mar 11, 2016
It was okay. Surprise fees though!
Recommended: Yes
Drea
Mar 10, 2016
It was okay
Lots of random fees & stipulations at the last min
Recommended: Yes
michael
Feb 18, 2016
Great staff. Made me feel welcome when we came in
Recommended: Yes
michael
Feb 17, 2016
The staff there are so friendly and so helpfully
On-line reservation and in-office rental process very quick and easy; clear rental conditions explained by pleasant counter staff.
Recommended: Yes
Arameta
Feb 16, 2016
Very clean, well lit, and secure.
I found this space to be very clean, well-lit and secure. My only concern was the layout as at first it was confusing however the use of street names did indeed help with the use of conventional directions to locate my unit until I memorized how to locate it inside the facility.
Recommended: Yes
kay
Feb 15, 2016
Very clean and secure
Place was very clean and the move in process was easy but I ended up needing to get a second unit and didn't like that I had to buy separate insurance for it.
Recommended: Yes
Susan
Jan 20, 2016
Recommended: Yes
Ron
Dec 31, 2015
Very clean and convenient facility!
I have seen a few Uncle Bob's, but they were always very expensive! Having been a Public Storage customer, I know storage units are what they are! When I saw this Uncle Bob's, I was taken aback with the size, cleanliness, and best of all-the price! I'm very happy about my decision to use Uncle Bob's!
Recommended: Yes
Lenora
Aug 02, 2015
HAPPY
HAPPY WITH MY STORAGE UNIT AT UNCLE BOBS
Recommended: Yes
Joseph
Jul 24, 2015
Good customer service
Good customer service. Employees are very friendly.
Recommended: Yes
Sarah
Aug 27, 2014
We got a lot packed into a small space, which was better than expected.
Recommended: Yes
Amy
Jul 07, 2014
Recommended: Yes
Tammy Trout
May 26, 2014
Staff and facility are terrific!
We have been very impressed at the cleanliness of the facility. The staff continues to be very attentive and helpful when it comes to the needs and expectations of the customers. Having a place like this has taken a lot of pressure off of moving!
Recommended: Yes
tenasha
Mar 04, 2014
Kayla was awesome !!
Recommended: Yes
Andrew
Feb 17, 2014
Great Service, Good Price
Was able to find and reserve the space I wanted online and go in the same day to lease it. Paperwork went fairly quickly, probably about 15 mins. I'd have to agree with Cameron though about the hidden fees not being clearly stated online (the required insurance and lock purchase). Everything was explained and presented upfront during the paperwork process, though. Got into my unit quickly and the place seems quite secure and very clean. Pleased with the experience overall.
Recommended: Yes
Lilian
Jan 31, 2014
Cleanest I have been to
They are also kind: they provided space for the garage sale of the animal rescue groups in the area. I don't know all the details but I was there helping set up for Sterile Feral about two years ago. Other rescue groups also had spaces donated, almost a full floor for the garage sale fundraising. I thought that was very kind of the manager or owner of the storage building to help by giving free space to a fundraiser for animal welfare, so they are at the top of my list.
Recommended: Yes
James
Jan 21, 2014
G R E A T T T ! ! ! !
Recommended: Yes
Christina
Dec 31, 2013
Everyone I have encountered at the facility was wonderfully helpful in a very stressful time! Thank you!!
Recommended: Yes
Cameron
Dec 04, 2013
Pros: I was very pleased with the facility and it was better than I expected.
Cons: I do not appreciate the hidden fees that are not communicated in the online adds and promotions. Being up front with customers will create a better relationship between both parties.
Recommended: Yes
Ra Jendra and Calmingo Johnson
Aug 12, 2013
SUPERB!
Nicole and Dave at the Kennesaw Facility were AWESOME in getting us our storage unit(s) as we had to come back and get another. Each time was a wonderful experience. Thanks to the great staff at the Kennesaw (Roberts Blvd) location. Blessings to you both!!!
Recommended: Yes
Michael
Jun 28, 2013
In a stressful time of moving, uncle Bob makes you feel at home. Good Stuff!
Recommended: Yes
Violet
Jun 27, 2013
very easy to get to my building .the lady there was very helpful .I was very surprise on how huge this place is.very nice,glad I choose this place after looking for awhile on the internet.
Recommended: Yes
Connie Clark
May 29, 2013
Excellent service.
Everyone was very helpful and patient with me, starting with the person that took my reservation. I didn't realize that I would have to pay insurance each month. I was glad we were able to rent a truck to move a lot of stuff.
Recommended: Yes
