Jan 06, 2022
Clean facility, easy access, and friendly staff.
From the moment I walked in I felt welcome. The facility is clean and well lit. The only thing I would add is a map on each level of the lockers, but it's easy to figure out. I would recommend this storage facility to everyone.
Nov 21, 2021
Easy and pleasant
Front desk staff really helpful on day I went to see unit.
Nov 01, 2021
StorageMart Franklin Park
The facility is very clean and well maintained. The manager Jason is very nice. Very easy to get things into the unit.
Jun 01, 2020
Everything was wonderful
I feel the prices are great the cleanliness is good they have to Flap that to help you move in or out service was good the prices are fabulous
Sep 11, 2019
Using the unit I'm renting for band rehearsal. So far it's perfect. Pricing is great and the location and access is very convenient for us.
Jun 12, 2017
Great space, great price
Workers helpful and friendly, and the space is very accessible. Definitely a pleasant experience.
Jun 06, 2017
Very friendly staff
Quick and esay process and the staff make sure you are aware of everything.
May 23, 2017
Staff is nice. The location is very close to the O'hare.
May 21, 2017
Great customer service . Super friendly.
May 02, 2017
Clean, well lit and convenient
I just moved in to Storage Mart and so far I am pleased with the storage facility. It is clean and well lit, moving in was a breeze.
Mar 02, 2017
Great place to store your stuff
Very friendly staff and clean facilities. Easy move in and had a dolly to use free of charge. All my questions were answered and I even got my first month free!!
Feb 26, 2017
Great help, good customer service.
Jan 24, 2017
Convenient location and great price. Nice facility.
May 16, 2016
Great service and support. Can be made better with in-builit locks
- Store manager was prompt in answering questions in advance
- He was also flexible with providing cart after hours if I inform him on any specific day, which really made me happy
- Can be made better by implementing locks integrated on doors itself.
Jan 11, 2016
Nice service and beatiful person
Sep 21, 2015
Aug 14, 2015
Jul 22, 2015
This place has very competitive prices and is easy to access.
My only two complaints would be witnessing staff being relatively rude to another storage renter. The individual had come into the store/office space and the staff looked at them and said rather rudely "what do you want?" Them a moment later "sorry, can I help you?".
Also the unit building was rather messy at some points, which is more of an issue I'm assuming of other renters (trash on the floor, etc).
All in all, glad I went with them however those two items make it hard to give full stars.
Jul 10, 2015
Excellent service was given and in a timely manner.
I was given excellent service when I moved in. All questions that I had were answered immediately and the persons at the front desk were friendly and very obliging.
May 28, 2015
Jason helped us a lot. Friendly service
This is our first time using a storage unit, so we have nothing to
compare it to, but the service was really good. The people
friendly and Jason helped show us everything.
Would definitely recommend this storage unit.
May 02, 2015
Good service and friendly people
I'm satisfied with my storage good prices.
Apr 11, 2015
it is a good place. I have had no problems.
I just wish I did not have to go all tge c way to front desk, just to get a cart, but other than that, it is pretty good.
Mar 16, 2015
Friendly, timely. Don't like the fact that I have to call ahead of time if I need a pully to transport items when office is closed
Sep 12, 2014
Very happy with my decision
Sep 11, 2014
High quality, clean, secure facility
This is the only facility I visited where the 5' x 10' unit actually measured out at 5x10. All the other places were typically about 6" shorter in each direction. There is no extra charge for 24 hour access and the access is easy with large elevators and roll up doors. Yet the price was the best I found.
Aug 31, 2014
Fast and efficient, easy to work. I enjoyed the experiance
Jun 24, 2014
First impressions are lasting
I received professional and respectfulness throughout my communication with the manager and staff. I toured the facility and noticed that it was in order and well kept. I felt comfortable with the application process, knowing that my items will remain at this location throughout its duration. I would recommend this facility because of the treatment I received.
Feb 18, 2014
The person at the front desk was very accommodating and flexible on unit size. The facility was well laid out and clean.
Nov 25, 2013
THIS PLACE IS WORTH IT! THEY WILL MATCH ANYWHERE U GO. EVEN THE LOCKS AND TAPE ARE CHEAP. CUSTOMER SREVICE WAS GREAT,SHE KNEW WHAT SHE WAS TALKING ABOUT.
Jul 18, 2013
More access to the unit would be nice rather than one entrance door
Jun 10, 2013
Jun 10, 2013
Great experience with a minor hitch
The customer service I received was very good. The facility stayed open an extra 30 min to wait for my arrival to sign the paperwork. The staff was very friendly and helpful. The only issue with my experience was that the electric garage door got stuck when I was moving my stuff in and no one was around to fix it because it was 10pm. It made moving our stuff in more challenging.
Apr 09, 2013
So far, very impressed!
Just moved my items into storage a week ago. Amazing customer service. They responded to emails so quickly and were very helpful. I am overseas and was flying in to move my belongings into storage. They really made me feel at ease. Wonderful staff, clean facility. Fair price. I'm very pleased and would recommend this facility.
Feb 27, 2013
Went they showed me around and locker I was in need of the facility was neat and clean great customer service.
Aug 14, 2012
I got what I needed and a lot more!
Jul 09, 2012
Fine Storage; Questionable Service
OK, so I have a mixed bag in terms of the service since I dealt with 2 different people on 2 different days. One guy was the friendliest most helpful person who helped me out in a real pinch. The other guy moaned and groaned about basic things like having to look up a reservation or picking up the phone. Other than that, storage is storage and you get what you rent.
Jul 05, 2012
Best out of 3 places I've used for storage.
I was able to do everything over the phone and email. Met the moving company there and access for them was very easy. The indoor unit I rented was very clean, access was easy and the A/C was very nice to have on the hot day I moved in. I'm very happy with this place.