Jun 13, 2019
I felt threatened by manager Josh
I regret that after 8 years of renting here, I will be canceling the two units I have with them. After waiting a few minutes for (I believe it was Josh, the manager because of an email I received from him), to return from lunch to cut a lock off, he arrived. It was 12:42 when he returned. The clock on the door said will be back from lunch at 12:45. My sister got out of the car to follow him into the building after he returned. He spun around and said, "I'm on lunch". She said, "your sign says 12:45". He raised his voice and leaned towards her and said, "can't you read, it says 1:45." He unlocked the door, stepped in, and slammed it in her face. She started to walk away and turned and lightly knocked on the door. He opened the door and she said, "you may want to take it down so others don't wait." He grabbed the plastic clock off the door and stepped outside. He leaned towards her (approx. 2 feet from her face) and yelled, "can you not read"! At that point I got out of the car and said, "listen, we have had units her for over 8 years and the customer service has become horrible over the last year." You have no reason to yell at her. He turned towards me, stepped into the door with his voice raised and said, "I said I was on lunch!" and I told him I wanted his supervisor's name or the owners name. He slammed the door in my face. I had to return later that day with my son to even feel safe. I later received an email from him stating that we had yelled at him and gotten in his face and he apologized for us "misinterpreting the sign". I have owned a business in Fountain for over 26 years with over 18,000 clients. I would not tolerate the way he treats customers for one day. We will be moving all units to another one that knows how to talk to clients in an appropriate way and work out issues without becoming threatening. I will be finding another storage facility!!!!