Apr 23, 2020
Great deal and great service!
I got a super hot deal for 50% off a 10x10 unit and move in was really smooth. Customer service was very helpful and kind, and the unit itself was pretty clean.
Mar 23, 2020
Great service, great staff
Kevin was great. Super helpful and made a stressful time easy going.
Jan 17, 2020
Manger was charismatic and friendly
Nov 04, 2019
Overall it was a very good experience
I came in to the facility a couple of weeks prior to moving in. I provided a copy of my license and my insurance. Kevin showed me a couple of units, I decided on one. I liked that I could change options quickly and without commitment. I moved in on November 2, 2019, I had driven from Goodyear, AZ to Fort Collins....17 hours on the road and was exhausted. Kevin took my $24.00 admin fee and kept everything as quick and brief a possible. I heard maybe half of what he said so I was glad he emailed me copies of everything to review once I had rested. Kevin even helped park the 26' U-Haul until my un-packers arrived and he swept out the unit so I wouldn't need to do it. I'm thinking I made a great choice with this facility.
Jun 12, 2019
Friendly, informative service at a good price
I was very pleased at how easy the process was. The service was excellent. I felt very informed as to fees, insurance, terms, etc.
Mar 18, 2019
Everythinv turned out great the guys that helped me aas super helpful and very nice
Dec 12, 2018
Quick and helpful help in front office
Very professional handling of service when I went in to set up my storage unit, I was in and out within 10 minutes and was told to contact the office with any questions I EVER have. Very polite lady at front desk
Aug 12, 2018
The manager was wonderfully helpful. The location seems very safe and secure. The access to all units is easy with a truck.
Jul 18, 2018
This place is great. Great location and friendly staff.
Apr 30, 2018
Really nice for first timers as they walk you through the whole process and have a wide selection with good prices.
Dec 25, 2017
Nice, secure facility
Friendly, clean, efficient check in. Nice, secure facility.
Sep 04, 2017
Clean and nice
Very nice people, clean and easy to get to!!
Jun 18, 2017
helped my nephew move out of his apartment and needed a storage for his stuff
This was the first time I've ever had to get a storage unit and the lady that helped me was wonderful very lovely great experience I would recommend this facility to my friends
Jun 12, 2017
Fast and no hassle!
I reserved a unit online the night before and was able to move in the next day! The process was so easy and I would recommend this facility to all of my friends!
Jun 01, 2017
Very Neet, Clean, Secure, and Curtious Staff!
I spoke with MaryAnne and she was beyond wonderful. She did an amazing job explaining the units and helping me find the perfect fit for our household. The place is well kept and secure. I would definitely recommend them to everyone! I have used many storage places in the past and by far this is the best experience!
May 20, 2017
Really nice facility and awesome prices. They closed 3 hours early the day we moved in, which threw off our plans, otherwise would be five stars!
May 18, 2017
Outstanding in all aspects
Look no farther, best option in every way. I looked around with the help of sparefoot.com and I am completely satisfied, no delighted, with my choice. Took very little time.
May 18, 2017
Good help from the service desk. Answered all questions I had and did everything possible to help.
May 10, 2017
The unit was clean and very secure. The manager is really friendly and is extremely helpful. The best perk however is the pricing. There are no extra admin fees and the security deposit is refundable. I would highly recommend this unit!
Feb 17, 2017
The new owners are extremely helpful, take pride In keeping the facility very clean and it is easy in/easy out access. I highly recommend this storage facility!
Sep 22, 2016
Blew Their Competitors Out of the Water
I had been looking for a week for a good deal for a storage unit, as I only needed a small one but I'm a single mom just getting back on my feet with little money, and I'd gone to places that had specials such as $1 for the first month. But then there were fees, and that $1 turned into $56.50.
So I was amazed when I walked in here and met Megan. She is amazing at customer service, not in the way of giving a fake smile, but in a real, down to earth, genuinely helpful way. Not only that, but I was able to get a free month, the only fee being for the key which was $10, which she promptly informed me I would get back whenever I choose to leave. What was really amazing was that when I told her about the fees and insurance I was required to pay for the other place, she was astounded and proceeded to empathize with me and tell me that that was not how they did things, I simply had the flat rate and, though I could pay for insurance, it wasn't necessary because they hadn't had any real problems with their security.
I cannot tell you how much of a relief it was to find this place and speak with Megan. In my situation, this level of Customer service and no-nonsense approach to pricing is not only a life- saver and will definitely keep me as a customer for as long as I need storage, i think it also shows the true value of the company and should be commended.
If you need storage, whether you have a little money or a lot, definitely go see these wonderful people.
Sep 11, 2016
Great service and value
The service was very friendly, quick and easy. The storage unit was exactly what I expected and a reasonable price.
Aug 12, 2016
Very well-kept and helpful
The staff was kind and quickly walked me through the process of acquiring the storage lot. It was a lot easier than expected and I was amazed at their efforts of getting me a storage lot on such short notice and while in high demand. The unit itself is very secure, and was clean when I opened it with no signs of damage. I felt comfortable storing my things there and feel the rent is reasonable. I would recommend this unit to anyone.
May 20, 2016
Went above and beyond
Amazing customer service. Went above and beyond when I was locked out of my unit.
May 16, 2016
Great customer service and checkin process
Very pleasant checkin process. Booked online and was already for us when we arrived. Facility and units appear to be very new. Unit clean.
Would highly recommend the people and the units!
Apr 18, 2016
Apr 11, 2016
Very nice! I found a $40 storage unit. This was nice because I am a college student. Coustmer service was amazing as well.
Mar 16, 2016
The first week has been great
The staff was super friendly and they have some really enticing deals.
Mar 07, 2016
Easiest process ever! Super friendly and great customer service.
Mar 03, 2016
They were so great from the beginning. I will definitely
Feb 26, 2016
Very friendly and curtious staff!
The staff members at Waterglen Self Storage are extremely friendly. They made a point to go out of their way to answer all questions and concerns I had!
Feb 05, 2016
Great experience so far!
Friendly and helpful staff - very accommodating.
Jan 17, 2016
Easy to find and use. Great service
has great security, easy access all hours, and the staff are extremely helpful. Having my personal things there gives me a piece of mind.
Jan 05, 2016
Good storage unit
Seems secure and clean, I like that they offer locks to you
Dec 30, 2015
Safe, easy to use, affordable storage unit, it was exactly what my wife and I were looking for.
After calling about a dozen places in Fort Collins, Waterglen was the most affordable, safe, and clean storage facility available. The new owner was very kind and accommodating. Can't ask for a better experience.
Dec 29, 2015
Very helpful, and nice.
Made sure I got the unit that met my needs, and made sure I was happy with what I was getting..
Dec 12, 2015
I had no issues at sll. Very clean, organized, quick, and stress free.
Oct 26, 2015
Clean, secure facility, easy to rent, excellent site manager. When an automatic computer update kept my entry code from uploading, the manager proactively ensured that I got a temporary replacement code to allow access. This is one example of the excellent service.
Oct 22, 2015
Oct 21, 2015
I've been here nearly a month and have no complaints. Convenient friendly and quite.
Oct 11, 2015
Staff was pleasant and courteous, and we enjoyed working with them!
Oct 09, 2015
Moved in on a last minute notice.
Was able to move in the same day I need. Showed up with all of things to store and had smooth transition.
Sep 01, 2015
Good service, good space
The front desk was quick and to the point, and the 24 hour access was crucial for my move.
Sep 01, 2015
The process was simple and the security is great. Help is always available.
Aug 29, 2015
Jake was very well informed and provided me with all necessary information I needed
Aug 20, 2015
Quick, easy, and relatively cheap
Owner was friendly and available when we arrived during lunch. Explained everything quickly and clearly, very easy process!
Aug 17, 2015
Honest and affordable!
David and Suzie Hargadine
Aug 14, 2015
Extremely helpful! The attendant should be a customer service trainer!
I got lost and was having problems with my G.P.S. I had to make multiple phone calls and the attendant was so kind and patient giving me directions! He even stayed past when he was supposed to close so I could find the place. Every other interaction my husband and I had with this young man his customer service was amazing as well.
As far as clean, the place is bran new and very well maintained!
It's in a great neighborhood!
Aug 09, 2015
Friendly guys. Had trouble with codes but they fixed quickly. there was a mouse in the storage unit.
Aug 06, 2015
Easy, Clean, Great pricing with free first month AAA disount.
Would highly recommend to others. Especially if you have a AAA membership because first month is complimentary. Access was easy, security excellent and there wasn't one time where I had to move my car for another tenant to get to their unit.
Jul 15, 2015
Great facility with helpful customer service
Facility was clean with easy but secure access. Only needed for a short period of time and the price was right.
Jul 06, 2015
Jun 29, 2015
Jun 27, 2015
Jun 18, 2015
Was able to get set up quickly and easily. Great customer service. Also the unit doesn't cost a ridiculous amount. Love this place
Jun 16, 2015
easy access, helpful staff
The staff made the rental process totally painless. Very clean facility; units easily accessible.
Jun 09, 2015
Took care of it over the phone and was pleased at the facility and the staff
Jun 07, 2015
Affordable & accommodating!
Best prices in Fort Collins in a nice neighborhood. I was running late & the manager kept the office open a bit later to accommodate me. Definitely recommend!
Jun 03, 2015
Thank you so much! Love this facility and the service!
Jun 01, 2015
Couldn't be Happier
This was the cheapest unit I could find in Fort Collins. Moving in was very easy, and the staff was friendly
May 23, 2015
Great service and friendly staff
May 22, 2015
May 20, 2015
May 17, 2015
This place is very customer friendly
The operator was very intelligent and helped me and preceded me very quickly
May 16, 2015
Best deal in town
Happy with the unit and the overall facility.
May 14, 2015
Great option for CSU students who live out of state
My storage unit had more than enough room for everything in my dorm room including my skis and bike!
May 03, 2015
Great place, great price
The young man who I rented the space from was very friendly and helpful. He was very pleasant and did a great job explaining everything to me.
May 01, 2015
good experience overall
need yellow paint on the ledge at the doorway so people don't trip going into the units.
Apr 27, 2015
Apr 19, 2015
Great service, fear price very rasy to make a reservation and fast fedback from customerservice.
Apr 11, 2015
Excellent. Thank you.
Apr 09, 2015
Apr 03, 2015
While a little out of the way, that is part of what makes this place more secure to me. Completely gated, we feel very comfortable leaving our possessions here. Also much more affordable than most other places in town! Thank you!
Mar 07, 2015
Good service, good price!
Newer facility, the best price I could find in the area, and customer service was great.
Mar 05, 2015
we are thankful to have found this storage facility.
The staff was very helpful, and give great directions to find the storage location. We feel our property is very safe while being stored at this location.
Mar 03, 2015
They saved the day!
They are the cheapest, most effective storage unit service I have found in Fort Collins. I did not want to pay $70 a month, plus insurance for a 5x5 unit, or drive to Loveland for the same price as this place. I'm so grateful the person (whose name escapes me, I'm sorry!) stayed a little later to let me rent out a unit, and ended up helping me in the snow storm with closing my unit. Thank you for everything!!
Feb 04, 2015
Jan 29, 2015
Jan 25, 2015
FANTASTIC ð Truly a God Send customer service outstanding
Jan 23, 2015
Very friendly staff and a great location
I really like the security procedures and the friendliness of the guy that worked there. I felt good leaving my belongings here and still do.