Roman
Sep 29, 2022
Scammers!
I wanted to store my car just for a few days to protect it from the coming hurricane. When I called the central line they suggested that this location would do a prorated charge for four days till end of month (26th to 30th) which is $40 plus $29 registration fee plus tax. I signed up for this option and soon after that I received a phone call from the location, and the lady also confirmed that I would be charged $69 for the four days. The next day I was filling the forms online and at the end it asked me to pay $377 for the first month. I called the location and the lady said that it was how their website worked and she assured me that I would be charged only for the four days rather than for a month when I come. When I came, she presented me a bill for the same $377 and said that the prorated payment till end of month is for the second month, but I still had to pay for the full first month even though I needed the storage for a few days only. When I asked why I was told a different thing three times, including twice by herself, she told me that this deal was available as a promotion at some other locations. I had to leave and look for another facility in a rush. I believe that confirming a good deal three times over the phone just to bring in the customer and charge him five times more than what was promised is a very lousy way of doing business. I will never deal with this company again.
Recommended: No
Kit Benedict
Dec 11, 2020
convenient and affordable
convenient and affordable, great staff!
Recommended: Yes
Fatima
Apr 27, 2020
Okay okay.
okay I do not have time to write this as I am still working
Recommended: Yes
Alain Gravel
Mar 13, 2020
Everything's ok but no surveillance...
Everything's ok but no surveillance camera in the building corridor
Recommended: Yes
Gail DY
Jul 30, 2019
Great Experience
Courteous and efficient staff, clean storage lockers and accessibility hours sufficient for my needs. The one month free incentive a definite plus.
Recommended: Yes
John Dzuro
May 20, 2019
Your facility is very clean and just...
Your facility is very clean and just what we need. Your on duty manager, Norbett was very friendly, knowledgeable and really a nice guy. Thanks!
Recommended: Yes
Betty Arnold
May 01, 2019
Very convenient
Very convenient. Excellent storage area, large and clean. Needed one big enough for my car and it fits perfect.The personnel in the rental office very polite and knowledgeable.
Recommended: Yes
Steven Saposnik
Mar 02, 2019
Rented a cool unit
Rented a cool unit, the unit is not so cool! Insurance is not optional!
Recommended: Yes
Janna Montagnino
Feb 11, 2019
The sales representative was nice and...
The sales representative was nice and patient. Appreciate his help. I think his name, Norb? Thank you for everything!
Recommended: Yes
Laura Lopez
Jan 23, 2019
Great service
Great service
Recommended: Yes
Carol Mcgowan
Jan 17, 2019
All Good
All quick easy and all details explained in full. Would recommend to friends .
Recommended: Yes
David Ainbinder DDS
Nov 15, 2018
GREAT FACILITY
GREAT FACILITY, MANAGER NORB WAS GREAT TO DEAL WITH. VERY HELPFUL. SPACE WAS NEAT AND CLEAN. LEFT OUR CAR IN THERE FOR 2 MONTHS. FEEL GOOD ABOUT IT.
Recommended: Yes
Joseph Marshall
May 24, 2018
Great service
Very nice lady at the front very helpful and got me in and out with my new unit and answer all my question and I did not even have to go buy a lock they had them there at a great price
Recommended: Yes
Austin
Apr 18, 2018
Well handled and well managed
Well handled and well managed. I was treated with respect. I have absolutely nothing negative to say.
Recommended: Yes
Remmie Brown
Apr 13, 2018
Computer problem or Dishonesty?
Tried to charge me again for insurance that was already paid. Agent did not care that my receipt had said I was paid in full, claiming that the computer said I owed money. Eventually (1 1/2 hrs later) the supervisor said there was an error and I owed nothing. We will NEVER use Public Storage again. Side issue...Supervisor said that this computer problem happens once-in-a-while. How many other people just paid the overcharge. Dishonest Business practices.
Recommended: No
RICHARD NEMETH
Aug 18, 2017
Never been treated with such respect and completely professional attitude. Thank you for Vivien for being an asset to the company
Recommended: Yes
Robin Plinto
Aug 03, 2017
Been here for a long time and every time I come JC gives me awesome customer service I want to give him a shout out so everyone knows he's great
Recommended: Yes
Tonnie Thompson
Jul 20, 2017
Great experience.
Great experience.
Recommended: Yes
Andy Bronstein
May 04, 2017
JC was super friendly and took his time to make sure I was happy. Great experience with this being my first time using a storage facility. Highly recommend this location based off the initial customer service.
Recommended: Yes
Marina Hernandez
Apr 20, 2017
Very professional and courteous! Great service. Thank you JC and Winfield!!! You guys rock!
Recommended: Yes
Angela Blackburn
Apr 11, 2017
Professional prompt and clean unit
Professional prompt and clean unit. Thank you. Angela
Recommended: Yes
Barbara Parks
May 18, 2016
Fast service polite attendant, very clean facility
It was a pleasure dealing with PS. From beginning to end absolutely it gets 5 stars
Recommended: Yes
Nicholas Vought
Oct 30, 2015
Excellent
After researching many different storage units public storage had the perfect size I needed at the best price in town. They are very accommodating and asked all my questions over the phone. The units are very clean and i love that fact that it is gated I feel very comfortable going there in the evening there are plenty of lights around the building. The staff is wonderful and i would recommend public storage to my friends and family or to anyone who needs it. Thank you public storage!
Recommended: Yes
Bill Gerhart
Jan 15, 2015
Minor problems but annoying
Decent place with decent rates. However the lighting in the units is pitiful. The fact that you can not determine your own gate code is a pain if you forget your reading glasses and the forced insurance is the only semi serious draw back. To be forced to insure stuff that I really could care less about losing is painful. There should be some sort of voluntary waiver for loss.
Recommended: Yes
David Blonder
Jun 03, 2014
The service that I recived was one of the best ones in the rental buisness
The unit was clean , and it was in a good location for me,
Recommended: Yes
