Feb 08, 2022
My experience was great the MA she works at the Fairfield Facility she was very helpful.
Jan 23, 2022
Great people to work with, very polite and helpful. Yes I would recommend
Great people to work with at the facility. Very helpful and made it very easy to check in and understand the contract. I would highly recommend this place to other people.
Dec 03, 2021
I havenât remember his name but he did an excellent customer service. Property is veery well maintain very clean I absolutely recommend this storage to everyone.
Nov 10, 2021
Spend your money here
Both front desk staff are very attentive, polite and respectful. They both adhere to the CDCs social distancing guidelines, and they both ensure you are paying for only what you need. The ONLY reason I am giving 4 out of 5 stars is due to the mice in my unit. The day I looked at the unit, it had been clean with no droppings. I paid to move in that day BUT did not actually move in for another 4 days. Upon entering my empty unit on that fourth day, there were two trails of droppings as well as a semi dried up puddle of urine left behind from mice. I went ahead and cleaned it then proceeded to leave my belongings as itâs mostly tools anyways. When I returned about 3 days later, there was now a trail of mice droppings across a towel I had laid down. However, this property still happens to be the cleanest in town from my experience, it also happens to be the cheapest with any sort of availability, by far the friendliest, and also in a convenient area.
Nov 13, 2019
Good & close to my place. Easy access.
Jul 16, 2019
Great customer services. They treated us like family. Thank you guys!
May 30, 2019
Great storage facility! Love the staff!
I don't normally write reviews but felt this one was necessary. I had excellent customer service from Jason. He was very funny & easy going, very friendly as well as very helpful and informative.
I setup a reservation for a unit online at 6am for same-day moving (way before their 10am opening time) and Jason gave me a call within minutes of them opening! His response time and follow up was very quick. He asked for a general idea of what items we were considering moving into a storage to help figure out the size unit we needed and was very open and welcome to giving his opinion as well as showing us multiple units to help visualize the space. He wasn't pushy at all and didn't feel like a salesman trying to just gain another sale. He genuinely cared about making sure we were set on making the right choice for our needs. He answered all questions I had and didn't make me feel like I asked anything silly. This was my first time ever experiencing or dealing with a storage facility before and I would 100% recommend this place to anyone I know searching for a storage.
I searched a few storage facilities in the area and found this one because of the great reviews I've read. I am VERY pleased with the decision I made in renting a unit here! If you are searching for a storage unit to rent out, you will not regret going here! They take care of all your questions and needs. definitely a well deserved 5-star rating!
Aug 09, 2017
Friendly staff very helpful.
Already did this survey, when do i win the money!
Aug 07, 2017
Friendly staff very helpful.
From what i can tell so far, the area is clean and looks secure.
Jul 18, 2017
StorageMart made easy
Thank you StorageMart you made my move day easy and no worries. We were able to purchase everything needed like packing tape, boxes and lock all for a low price. No worries on monthly payments just put my credit card on file. Love the drive up to my unit get in and out with no worries.
Jul 17, 2017
Storage Mart made my move and storage so easy! No worries no stress
Jul 06, 2017
Easy to move in, clean facility and kind people.
Apr 18, 2017
Manager helpful. Overall rating 1 star due to potential for flooding.
Jason was very courteous, helpful and clear re: rules and regs. However, facility has a flooding issue that needs to be addressed. My unit looked dry but a heavy rainfall could cause water to seep in. Owner should address this soon. Also, latch on unit was not large enough for a standard uhaul discus lock which I had with me. Had to drive to Walmart and buy a lock that would fit. In addition, the rate I received a confirmation for on sparefoot.com @$53.99/month was $6 less than I'm being charged. I was told it was because I had not called in my credit card to the facility. It wasn't clear on the sparefoot site although in the midst of moving I may have missed It in the fine print but it would have been nicer to have it stated under the price quoted. last but not least, I have AAA but it was not mentioned when I checked in and being exhausted with the whole moving process I forgot to mention it. Would be nice if it was mentioned when checking in.
Apr 04, 2017
Great value for the low price
Jason and Mattie were amazing. They took care of everything I needed, and the move-in process was absolutely painless. Definitely recommend.
Apr 03, 2017
Nothing to say
I just needed to store s few things.
Jan 12, 2017
The guy was great I explained to him it was my first time with storage he answered all my questions and played with my kids he also explained why it was important to have a storage it was quick and easy he finished our visit with a thank u and a business card.
Jan 09, 2017
The manager was great and very helpful.
Nov 03, 2016
Excellent customer service
Excellent service and very safe and clean storage area
Oct 09, 2016
Outstanding Customer Service, Clean Facility, and Easy Access.
The initial rental experience was quick and well organized, the facility is very clean inside and out. The location is easy to access and getting in and out is well planned and secure. I've only just moved in but based on my experience thus far I would highly recommend StorageMart.
Aug 28, 2016
quick,friendly efficient and easy
Great customer service, very clean, was exactly what i reserved online. I would recommend this facility to everyone.
Aug 11, 2016
The facility is very easy to access and definitely clean. The staff is beyond friendly. The manager assisted me with my reservation and could not have been more friendly or helpful.
Jul 21, 2016
Look no further, storage...
The friendly staff and manager at storage mart made looking and renting a unit for my belongings easier than expected. I was in a unit and ready to move in no time at all. I would and will recommend this company to any of my friends or family who might be looking for a place of their own in the future. Thanks storage mart!!
One Satisfied Customerð
May 17, 2016
The staff where excellent. Extremely helpful and informative.
I would highly recommend.
Apr 20, 2016
My family has used Storage Mart many years ago for a long time. They have always treated us fair and friendly. When I went back to get a storage unit after many years of not having one, I still felt like I was being treated like family. Maddie was very friendly and answered all my questions I had. I looked at 8 different storage place and they were the cheapest around. Thank you for making me feel at home and helping me.
Mar 06, 2016
A bit old and outdated,but excellent customer service
Mar 06, 2016
My only isse is price. ...too high
Mar 02, 2016
A bit old & outdated. Wooden interior units not metal. Customer service was top notch though as the woman at the front desk was very helpful and pleasant
Feb 12, 2016
Extremely friendly and quick!
Nov 11, 2015
The unit we had reserved was already taken, they found us a new one right away. The new one had electrical problems. The final unit they fou,d is is great.
Nov 07, 2015
Nov 05, 2015
Excellent Price and Security!
Thanks for hooking us up its a match made in heaven!!!
Sep 08, 2015
customer service was excellent thanks to the manager who was on duty that day
excellent experience at a great rate thank you
Sep 06, 2015
Friendly staff, clean facility. Decently priced.
Jun 22, 2015
After a long drive, a glass of water, big smile, and a helpful hand was exactly what I needed.
Jun 22, 2015
Friedly,clean,SECURE, and awesome special for 1st month. Perfect experience..thank you very much!!
May 28, 2015
So far so good.
May 09, 2015
May 07, 2015
Fast, Friendly, and Great Prices
Everyone is super nice, great customer service!!! Their rates are the cheapest I've found for the size I wanted in Fairfield/Vacaville
Apr 15, 2015
Easy Access and friendly
Friendly service, convenient location
Feb 23, 2015
The employee that signed me up with the storage was very friendly and took the time to explain everything about the facility. I had a wonderful experience. I would highly recommend this facility.
Oct 30, 2014
Very pleasant and the people working there are exceptionally nice. I would like to add, the lighting in the storage shed should be brighter.
Aug 09, 2014
Nov 26, 2013
Jul 02, 2013
Very friendly and helpful staff. Clean facilities.
Jun 19, 2013
This was the first storage place I've been to that was the complete package! Very impressed! I will always come back for all my storage needs
Mar 01, 2013
The attendant was friendly and helpful and gave every pertinent piece of information without me having to ask. She gave me a tour and showed me what I would be getting before starting the paperwork. She was also very knowledgeable about procedures and paperwork so that everything moved smoothly and quickly.
Oct 30, 2012