Apr 13, 2020
Need more professional staff members
My initial experience was great. However when I wanted to move in I received a very unprofessional phone call from an employee regarding cleaning the unit before I moved in.
Feb 10, 2020
The lady and guy in the front were friendly and a great help
Sep 29, 2019
My unit is clean. N new....felt comfortable
Sep 28, 2019
General manager made me feel comfortable
Aug 07, 2019
Great I am Courteous employees
Michelle L Williams
Jun 06, 2019
Great Customer Service
I found this facility last minute online, and received a call back within minutes. The staff was very professional, curious and helpful. I ended up needing a larger unit, which they didnât have, because they were full....that should say a lot about the property!! However, they helped me with my issue, with no problem!! I I highly recommended this facility!!
Jan 31, 2019
excellent service and very nice facility...
This is the second time I've had to use an off-site storage facility, but my first encounter with "Cube-Smart." The service is much more professional here, and the facilities in much better condition. Certainly a more comfortable experience here...
Jan 21, 2019
It's a good location and the promotion was perfect for me to move in, it's a clean and quiet location.
Dec 01, 2018
Excellent service, very nice space, well maintained and user friendly...
The desk clerk at CubeSmart, Tracy, was extremely professional and very helpful with regards to our securing a storage space. The unit is clean and well maintained.
Aug 05, 2018
Friendly staff, clean space and good prices
Friendly staff and clean space
Jan 04, 2018
SPO Site Supervisor
Great service and very nice courtesy employees
Aug 26, 2017
My customer service representative was the best!
This is my first storage experience. The gentleman at the District Heights store was informative and very helpful. He made sure I was getting the best value for my needs. Truly appreciated the fine service.
Aug 12, 2017
The storage unit is close to my home. I received great service and information when I called and when I went in to move in, the best part of that was the courteous, helpful and informative treatment of Mr. T. Ross. An impression of a company is mostly based on the customer service of it employees. CubeSmart on Donnell Drive in District Heights gets an A+ because of Mr. Ross.
Jun 25, 2017
Happy to have a smooth transition from one unit to the other and Terrance was very helpful. He even found some people to help us move some heavy furniture. Thank you for your professionalism.
Jun 12, 2017
Love this place and the staff is very friendly
Jan 20, 2016
Everything went smoothly!
Thanks! The storage unit is exactly what I needed.
Jan 02, 2016
Convenient and cheap. Everything was clean and customer service was first notch.
Dec 25, 2015
Terence helped us check in and he was great!
Dec 23, 2015
Staff was very helpful. However, facility needs more lighting outside. I brought my own lock and a copy of my homeowner's insurance. Bringing these two items will save you a few bucks.
Nov 06, 2015
Sep 08, 2015
Definitely recommend it
The staff was very friendly and helpful. It's a very clean and secure place.
The only downside is that the insurance requirement which I didn't know of until I signed the papers. You either need to buy it for $12/mo from them or bring your own policy. Additional cost....
Sep 01, 2015
customer service was great
Would recommend to a friend. Very clean. A lil pricy but cheaper than most.
Aug 26, 2015
Great storage unit
This is my second time renting a storage unit and Cubesmart was super clean, well-lit, well-organized, and had a very strict security system, which I really appreciated. I would definitely use again and I would recommend to a friend.
Jul 26, 2015
No problem with my experience
Booked online n compared to other storage facility they was one of the cheapest. The facility looks nice and it was very clean. The customer service was great explained everything to us. Basically it was nothing for me to complain about. Except 1. Those boxes are to damn expensive. Lol. But good experience so far.
Jul 13, 2015
All questions were answered.
Jul 11, 2015
Nice new facility!
Some minor issues with an original storage unit with a bad latch, and a lengthy registration process, but in the end everything went well!
Jun 22, 2015
Great staff. Clean facility. Long Walk to the cube...
The staff does a great job to welcome you and ensure a smooth transition into the facility. However, for the amount being paid for the unit, I expected more from my cube... like being able to drive up to the unit. Instead, I have a long haul from the entrance (~300 feet, 4 turns, and an elevator ride) to my (unlit) cube. The elevators are slow, the number of dollies is limited, the aisles are tight (for couches/mattresses) and that drags out an already painful process.
Jun 03, 2015
Everyone was very friendly and helpful. It was a much easier experience than I anticipated.
May 08, 2015
First time I've ever been to this facility and I am thoroughly impressed. Only negative part was having to buy mandatory insurance that wasn't a part of the monthly rate. Otherwise, I don't have any complaints!
May 07, 2015
Very responsive sales team; friendly and professional. Pet peeve of mine is answering phones while dealing with a customer, the service representative let the phones roll over to voicemail in order to answer later. I loved it.
Apr 17, 2015
This my first time renting a storage unit and for my budget it was extremely affordable. The 5x5x8 has enough room to fit all of my things and some of my boyfriends place that he wasnt using. Im pleased with my decision to rent with Cubesmart.
Apr 10, 2015
The experience that i had with this facility was great. I got all of my questions answered and I reserved it the same day. The location and the price was just right.
Mar 05, 2015
So far it a good place to storage things
Mar 02, 2015
Smooth and courteous operation!
My first experience with renting a storage unit and from customer service to appearances everything was great!
Feb 26, 2015
Very good did not have any proble
Dec 13, 2014
It took too long to obtain the unit. I had paid labor waiting idle while the unit was being processed. It cost an extra $150.00
Dec 11, 2014
I found the people willing to help. It would be interesting to have discounts for longer periods in storage.
Jul 31, 2014
Jul 08, 2014
I was very impressed by the condition of the facility, from the office to the storage areas. Also, Monique at the front desk couldn't have been friendlier or more helpful.
One thing I will add, though, is that the paperwork took much longer than I expected, and longer than my previous experience with a different storage company.
Jun 23, 2014
friendly and very efficient people
Jun 16, 2014
Great facility! Highly recommended!
Just signed up for a storage locker and it was probably the best customer service experience I've had in general in a very long time. Staff is extremely professional, courteous, helpful, and nice. Facility is very cleanly maintained and seems to be in excellent condition.
Apr 27, 2014
Feb 13, 2014
First time ever getting a storage and it was truly a great experience.. Faculty nice spoke well and clearly , explained everything. I would recommend cube storage to everyone..
Dec 03, 2013
Nov 09, 2013
Excellent customer service, great location!
Sep 17, 2013
May 21, 2013
May 10, 2013
I was impress how clean it was
But over all everything was good
Mar 01, 2013
My experience was very good. Although I have concerns about the neighborhood I feel confident that this facility has adequate security. I also got a good price online.
Dec 31, 2012
Excellent Customer Service
The entire process was outstanding. I googled storage units in the area, CubeSmart popped up and has a very good price, the least expensive in the area. It's a block away from home, very clean, secure, and reasonable accessible. So far so good.
Aug 16, 2012
Very quick and easy!
Jun 08, 2012
quick, convenient and easy
good prices online and able to do most paperwork there also. easy move in and very professional service