Feb 23, 2018
Pretty straight-forward-- the inside of my cube was a little dirty and the metal on the walls were falling apart, so I knocked down 2 stars for that. Other than that, everything else was pretty good and I would recommend this facility.
Just one note--I went to the Elk Grove location to use a truck and it was one of the worst customer service experiences I have ever had. Front desk person was (she said she was new, but there's still a base-level of competency a worker should have) unprofessional, unhelpful, and straight up incompetent at her job. I would never visit this location again.
Nov 29, 2017
Great Deal and Location!
This was a very easy move, great communication back and forth. Clear instructions and quick move in process.
Nov 27, 2017
Great Customer Service
Great communication. Everything stated clearly, and easy move in process.
Nov 04, 2017
Quick and fast signup, hassle free.
Mar 14, 2017
The best place for storage!
We needed a place for storage at the last minute! We look online e and your storage place look so promising.
Feb 16, 2016
Great Storage Facility
Everyone was very helpful and I was given exactly what I was promised. I would recommend this storage facility to anyone. We might continue to use the storage even after the time frame we had planned just because the experience and quality of what we are paying is worth it! Great Job Cube Smart!!
Jun 26, 2015
Great that you can drive right up to the storage unit and every unit has a light and is clean.
Jun 18, 2015
Finding a storage that was decently priced for a 10 x 10 unit was extremely difficult in the area and luckily we found this place! The unit was clean and the office was friendly. The only downside was it took a little long getting the unit as the lady that helped us was a little too friendly. Overall a good experience
May 23, 2015
Friendly staff and nice units
move in was painless and the staff the very accommodating. There was a little confusion related to using my own insurances instead of purchasing from the facility but it was sorted out and I ended up being able to use my homeowners policy.
May 13, 2015
May 12, 2015
It's a 5x10 corrugated steel box. Quite lovely.
Dec 31, 2014
Shopped around and got the best value here.
A huge price gap with three other storage places. The range difference was over $79. Pretty much all the storage places are the same, I went with the lowest cost and so far so good.
Oct 16, 2014
very very helpful customer service. only been there a very short time, however, if you decide to jack up the rental rate again after 6 mths. I will move out of there again.
Sep 24, 2014
Very friendly menagers, profesional and patient, helpful and polite. I bought some moving supplies, it saved me time. Good price, no annual contract is a plus.
Sep 06, 2014
Nice and easy do paper work and get set up.
Aug 01, 2014
Great, Even drove my girlfriend to the unit on the golf cart.
Jul 17, 2014
Jun 22, 2014
fast and convenient
Jun 06, 2014
Storage spaces smaller than advertised; no corresponding reduction in rent offered.
Location good; customer service person as friendly as a drill sergeant or your average stereotypical employee at the Department of Motor Vehicles; but perhaps there's a reason for that: Regional Manager's letter to employees I saw on the desk threatening them with punishment an/or termination for petty violations and for "stealing his time" by taking breaks a few minutes longer than allowed shows that this company is run by penny-pinching, worker-hating scum - again, typical for USA. The space I rented was a half a foot smaller all around but I got no reduction in price for that. Typical ripoff you can expect from every self-storage facility in corrupt USA. Customer service employee illegally tried to foist $12.00/month insurance policy on me I did not need, stating that insurance is required by the lease. Again, typical ripoff swindle the sheep here in USA are all too happy to comply with. I refused to buy insurance and was not charged. The place seems to be pretty well maintained and clean; no after-office-hours public restrooms that I could find; another ripoff. Policy regarding late fees and lien auctions seems slightly less onerous than most of these thieving companies. We'll see.
Nov 05, 2013
very helpful and accommodating
Oct 15, 2013
Very helpful and friendly
Sep 19, 2013
fast and friendly, but slow to return calls
Jul 09, 2013
May 02, 2013
Experience was good but I have one complaint. If someone is moving into a storage unit using a moving truck, the driveway is incredibly difficult to maneuver. There is a very sharp turn into the facility and it is an extremely steep ramp. After having driven 14 hours with my belongings and not having dented any of them, a few of my pieces were scratched after pulling into the driveway of this facility, as there was no way to get up this driveway ramp "gracefully" and my truck rocked from side to side. Additionally the turns within the facility were sharp and narrow. These were drivable with a truck, but not the best. If I were to change anything it would be the entry ramp.
Feb 26, 2013
Great Value & Very Clean
Very friendly and informative staff. Very clean units!
Dec 27, 2012
Staff is nice, and overall the facility does what it is supposed to. 24/hr access is crucial and they included it for free, which was a huge selling point.