Public Storage - Dearborn - 24920 Trowbridge St

Does its job

Indoors could use more signage to point newcomers to the units. Customer service shoukd be clearer about office closing time vs gate closing time. Otherwise a fine storage unit

Recommended: Yes

Very helpful nice and clean

Anthony was very helpful and nice even though I approached with a shaky vibe he still assisted me with care and made sure he cleaned up in the process.

Recommended: Yes

Super easy move in and easy access

Had a nice experience moving in. Very easy just wish I could make up my own gate code so I could remember it ha

Recommended: Yes

Lisa was fantastic and great to work...

Lisa was fantastic and great to work with.

Recommended: Yes

Good value

Great value! The faculty is very clean and the staff was friendly and helpful. Only suggestion is that a cart should be a audit use by each door and not only during office hours.

Recommended: Yes

Easily accessible and clean

Lisa did a great job , she was very thorough and great at multitasking .

Recommended: Yes

Lisa is great

Lisa is great. She was a big help to me. She walked me through and showed me how to use the lock. The place is clean. What I might recommend is another cart in case the one is in use. No problem and no issues.

Recommended: Yes

excellent overall experience

excellent overall experience

Recommended: Yes

Public storage is great I use it when...

Public storage is great I use it when every I need to store stuff it's safe and always clean and your employee Lisa is so sweet she is always so polite and helpful

Recommended: Yes

Great choice!

Clean facilities with a knowledgeable, friendly staff.

Recommended: Yes

Great experience!

The representative at the Dearborn Public Storage facility was excellent to work with! Very kind, helpful and accommodating when we needed to add a 2nd unit. The facility is also very clean!!

Recommended: Yes

Glitched Online System

Lisa - property manager - was great. Very personable, concerned, eager to help and very professional and courteous. Sabeth (?) -- customer service representative at your customer call center was also very helpful, courteous, patient and professional. What prevented me from rating 5 stars is your online support system ... which evidently is STILL not working because I can't log into my account, which Lisa swears is completed and set-up, but Sabeth can not seem to find ... nor can I log into it. Evidently there is an account but no one has access to it. My e-mail address keeps triggering an error message that it is "unacceptable." Supposedly an "IT Ticket" has been triggered to investigate this glitch, and I am supposed to receive an e-mail that says everything is "fixed." But to this date, I have heard nothing. Lisa mentioned that she had received a couple other complaints from customers about this same issue.

Recommended: Yes

Public storage is amazing

Public storage is amazing. They were the only place that would allow me 24 hour access. Also when I was coming to reserve my spot I went to another location and the young lady working stayed after close to get me squared away.

Recommended: Yes

Manager was knowledgeable and quick.kevin Greer

Manager was knowledgeable and quick.

Recommended: Yes

I recently moved from another state which was stressful. When I finally arrived, both of the ladies greeted me and were so friendly. Stefani was ready to assist me with my unit. We went through the necessary paperwork. She made the process go so smooth, which is what I needed. She picked the perfect unit and it fit everything in it perfectly. She even called to check on my move today, which made me feel so good. I usually don't complete reviews but these young ladies deserve it. Keep up the great customer service.

Recommended: Yes

Thank you Stefani for handling all the paperwork and making it quick to move in. Great customer service and awesome rates.

Recommended: Yes

Nice and clean storage units. Staff was amazing and so helpful! Debby helped me and answered all my Q's and has awesome customer service, thanks Debby! Prices are better thank other storage units in the area.

Recommended: Yes

The place was very clean well-kept and lit. Kathie was there to assist us and she was very personable and professional she displayed patience in showing us around to see several different size units until we were satisfied with the particular unit we selected. thank you Kathie for your patience and your assistance. Terran

Recommended: Yes

We needed a small space to store some extra inventory for our small business. Our most important consideration was a clean, well-maintained facility. This Public Storage fits the bill on both counts. The manager Kristine is friendly and helpful. The building itself is very clean and convenient to access. Highly recommended!

Recommended: Yes

The woman who helped me when I checked in was very thorough and new what she was doing to the point of getting my information an

My review is the response I made for my title, kind of messed that up.

Recommended: Yes

Great Experience.. Excellant Customer Service

I have used Public storage several times and I will always use them. Service is A, Staff friendly and Knowledgeable, Customer Service is the best,

Recommended: Yes

Great service just don't have availability all the time.

Great service.

Recommended: Yes

Heaven Sent!!!

Exceptional service. Clean facility. Friendly, helpful, knowledgeable, caring, lovely staff (Christine :-):-):-)). Affordable, convenient and secure.

Recommended: Yes

Public Storage provided everything I needed and more.

I am fully satisfied with services provided by Public Storage. From my initial phone call with Kristie to the completion of my move in, I am very pleased. I would recommend speaking with Kristie at the Trowbridge facility in Dearborn for any storage needs.

Recommended: Yes

Extremely helpful on registration,well trained employees.

Except for an occasional (twice) wait when I came to pay my bill,(once for such a long time I left, and did not pay on time as a result). Also I was not notified of an increase in my rent.

Recommended: Yes