May 15, 2023
Easy move in process, but hidden fees made the process uncomfortable.
Initially I saw this 5x5 storage unit up for $60 a month, which seemed reasonable as it was on the outskirts of the city and less expensive than other units within the city. However the checkout process on the day before move in revealed the true price of $126 after administrative fees, mandatory protection plan, and a padlock purchase. This was difficult for me, since I had no other options by the time I actually paid for the unit.
The actual move in process was simple and the instructions were easy to follow. The unit was clean, accessible, and the space was exactly as advertised. The unit also seemed to have reliable security systems. Overall I would recommend this storage unit IF you are okay with the pricing and fees.
Apr 16, 2023
very good and nice
clean and good customer service
Feb 13, 2023
You get what you expect for this kind of service.
Nov 14, 2022
They dealt promptly and professionally with an unforeseen circumstance that impacted my move in.
Oct 09, 2022
All around, good customer service!!
Great service and space for my belongings!!
Jun 07, 2022
It was all right
The customer service jive throw me off
Apr 22, 2022
The best thing ever
The space is good and convenient
Mar 21, 2022
Very pleased with the experience
Mar 03, 2022
Awful customer service
The facility is conveniently located and priced around the same amount as other places. It's clean enough but the one star review is based on the unprofessional treatment I received from the manager, Shantell, of the store when I went to secure my storage rental on move in day. I had never experienced anything like this before in my life and had I not had a rented truck (with a deadline I couldn't extend) with my belongings already with me I would not have rented at this facility.
For full disclosure, I did file a complaint with Cube Smart and the District Manager called me and apologized for my experience and said he would "address it with the manager of the store" and for me to call him should I have any additional issues.
For the price and the plethora of other storage facilities available, I would not recommend this place because of the disrespect you may experience when trying to pay for your unit or resolve any other problems.
Jan 24, 2022
Smooth and enjoyable move in experience
Smooth and enjoyable move in experience. Customer service was great and it was a very smooth process.
Jan 06, 2022
Good Promotional Deal
Good price for a temporary storage. I spent a few hours mopping the storage unit before storing my items. I wish they could be cleaned better prior to my move in. I hope they can improve the lighting at night since the motion sensors do not light up easily.
Oct 18, 2021
Just moved into the unit and very good customer service. Very clean and newer looking facility. Competitive pricing and great location if you looking for something in DC.
Oct 12, 2021
Great spot for storage.
Great spot for storage. Easy to get in and out.
Oct 03, 2021
Extremely helpful and polite
Went in to get storage unit and the customer service was phenomenal. Extremely helpful, the unit I was assigned to had for issues so we searched until we found another. The one I got was closer to the elevator lol which we all want and it was cleaner looking than the others. I was very pleased and the pricing is one of the best Iâve found during my search. Highly recommended.
Aug 24, 2021
Convenient and efficient
Great customer service, makes storing items easy.
Aug 07, 2021
Make the smart choice
Great location and price! Very happy with the service and reservation process.
Aug 01, 2021
very nice facility
however, I already reviewed and expressed my concern that the attendant would only let one person in the office at a time, which I thought was totally unnecessary, as the facility is large enough to socially distance and it was blazing hot outside and I had to wait for about 10 minutes .. senior citizen left out on the heat .. not okay
Jul 26, 2021
Easy to use and clean facility. Great customer service.
Manager is very friendly and explained everything thoroughly. Facilities are very clean and easy to access, and seem secure. Be prepared to bring your own lock or purchase one there, and know that insurance isnât factored into your quoted rate.
Jun 29, 2021
Safe and its Highly Secure
This cube smart self-storage in Washington is very safe and it is highly secure. The staff is courteous and friendly. The place is clean and well organized. The only thing you should be aware of is the in and out timings. U can get stuck inside the property with the only way out, a long phone call to customer care.
May 22, 2021
Satisfied, very happy with the service they were very helpful getting set up and moved into my unit
May 02, 2021
Customer service was outstanding. The manager, Issac, was helpful & knowledgeable
Feb 13, 2021
Smooth contactless move-in with great customer service
Jul 06, 2020
Very clean and great customer service
The storage facility is clean and the customer service is fantastic.
Jun 15, 2020
Super easy and quick process!
Super easy and quick process! I also trust that all of my things are safe and secure.
Jun 13, 2020
Very good service
Clean and Good customer service.
May 11, 2020
Quite clean and easy
Quite clean and easy. Not far from downtown.
May 03, 2020
Good place for my short term needs.
Front desk staff very helpful and friendly. Covid-aware processes too.
May 02, 2020
Excellent customer service
I had a great and easy experience with cubesmart. When I called for more information, the guy on the phone did a great job of answering my questions, and he was very thorough with walking me through the process. He was very polite and eager to help. The manager on the phone and in person was super friendly and professional. The move-in and storage rental process was super easy and not stressful!
May 02, 2020
Speedy Clean Friendly Service
Summary says it all. Was treated both trips extremely well. I will say they could use more carts, hand sanitizer, and cleaning wipes for carts.
Apr 27, 2020
The staff was friendly, upbeat, and extremely helpful!
I walked in and the women were really nice- smiling, joking- which is needed during this tough time. I ended up needed a bigger unit than the one I reserved, and I was able to get a great offer. The woman explained everything step by step, and I liked how clean and user friendly the facility is. Definitely will recommend to friends!
Apr 22, 2020
Moving was a breeze!
My questions were immediately answered and everything was ready ahead of time for me to move in!
Apr 16, 2020
Squeaky clean with excellent customer service!
Mar 25, 2020
It was a smooth experience but pricing is a bit high.
Mar 23, 2020
Overall nice move in, will see how the storage works!
The tops of the storage cells have like checkerboard rails, and animals like mice or rats can very easily get in, so be wary.
Mar 21, 2020
Great customer service easily moved all my stuff in no problem
Great customer service easily moved all my stuff in no problem
Mar 18, 2020
Reasonable price for your storage.
Iâm really satisfied with this consumer services because they helped me with the Coronavirus situation. They gave me a discounted rate for a storage because Iâm a college student.
Jan 30, 2020
The manager had great customer service. In fact I rented one unit and needed an additional one; the process was seamless. Thank you.
Jan 03, 2020
Excellent customer service
Customer service was superb at check-in. Space was very clean and modern. Would definitely recommend to friends.
Nov 22, 2019
The lack of transparency and nonchalant communication by the staff was very disappointing.
Sep 30, 2019
Good price and location
The place is conveniently located and decent price
Sep 12, 2019
Nice facility. They have carts to help make moving items easier. Nice units that are clean. Customer service was good. Friendly staff.
Sep 06, 2019
I would recommend CubeSmart Self Storage to everyone!!!
I would recommend CubeSmart Self Storage to everyone.
Aug 29, 2019
Clean and Accessible
The Staff to include the GM were very customer oriented. The facility is clean & accessible...
Aug 18, 2019
Amazing staff. Super clean. You want to store your stuff here!!!
I was impressed with how clean the facility was. I've used storage spaces before & I even commented to the manager that I was amazed at the cleanliness. The facility was very very busy when I arrived, but the staff & manager were professional, courteous and juggled all of the clients needs (including mine) with ease. Definitely would recommend this facility!!!
Aug 12, 2019
Great service! The women at the front desk was very helpful and clear. Helped us find a box close to elevator!
Aug 10, 2019
Professional, fast and friendly service.
Professional, fast and friendly service. Very clean facility with secure access.
Aug 01, 2019
Great, friendly service
Helped me with everything I needed for a very efficient and stress free move!
Jul 11, 2019
Nice new facility
The place is about 2 years old and is very well kept. The storage areas and halls are very clean as is the front office area. There is security in the form of access code entry required for outdoor gate entry and upwards bound elevator use.
The general manager, Frankie is wonderfully helpful and upbeat. She answered all my questions thoughtfully. My experience signing the storage rental paperwork with her went smoothly and quickly as well.
I was unhappy that only one elevator was operational the day I moved my stuff in however. This translated to more movers time and more expense for me.
While I am a very new tenant, I would definitely recommend this facility based on my limited experience so far.
Jul 04, 2019
Great Service! Very Clean and ease of access.
Jun 02, 2019
Just what you need! Nothing more, nothing less.
Itâs exactly what you need! I live in Shaw and this facility is an easy drive up New York Ave. The facility has dollys/carts to make moving easier, and everything locks/unlocks with your given PIN number.
May 17, 2019
Clean facility; shady customer service
The facility is very clean and convenient if you are moving from Washington DC. The customer service was a bit shady, however.
They call you when you make an online reservation. When they called me, they confirmed that they offer prorated daily-rate if you are storing stuff 2-3 days over the monthly stay (i.e., so you'd just pay for those extra days instead of full month). But when I arrived with my stuff, the customer service said that they do not offer such service.
I booked this storage, as opposed to the other ones in the area, for this exact reason - that they offer prorated rate. I was totally caught off guard when they told me this on the day I arrived with my moving company that I had already paid for. I felt like they kind of sweet talked/lied to you in advance just to get you to come and tell the truth when you are actually there, which is at your most vulnerable state since your stuff is already packed and have hired/paid movers by that point.
I made several calls to make the case afterward - they said that they will make a note on my storage unit and try to accommodate. But I haven't moved out yet so we will see what happens. Depending on how the exiting goes, I may change my review.
May 02, 2019
Fast and dependable, units feel safe and secured
Apr 30, 2019
Very easy process loved Brittany
Brittany was amazing and made my process easy and answered all of my questions!
Apr 05, 2019
Great service, decent location, nice digs overall.
Apr 03, 2019
Brittany was fantastic and was able to accommodate a bigger storage space than originally planned st a great price.
Apr 01, 2019
Great customer service, easy to use space
The customer service here is wonderful. Everyone I have spoke with has been super helpful! The place is easy to access and clean. I wish there were more Dollys available for moving, but other than that, everything is perfect!
Feb 28, 2019
Great customer service and positive energy
Jan 22, 2019
Great service, clean place. Could use more carts.
I've had an excellent experience working with two separate managers at the Cube Smart location on New York Avenue. They are pleasant and capable, and I appreciated that they showed me the unit and spoke with me about all available options before I made a final decision. The units themselves are clean and well conditioned. Access is easy via large elevators and parking beys. However, there are only a very few rolling carts, and no hand trucks available to assist with the move. Especially on busy move-in or move-out days, this can be a problem.
Jan 16, 2019
The manager had awesome service.
This is a clean and friendly location. I just donât like the traffic of trying to get in to the lot
Dec 29, 2018
All good but more info can be given upfront
I was called multiple times to confirm my reservation but at no time did anyone let me know that I had to bring a lock and key and that I needed to pay insurance. This is not too hard to share when calling and leaving a voicemail.
Oct 28, 2018
Very good experience.
Very positive experience. Might want to add a few more carts though. Had to wait for carts to be available.
Oct 01, 2018
AWESOME site management!
AWESOME customer service from property manager Frankie! My move-in day was fraught with delays loading at one storage facility (north of Baltimore) to arriving at my new location (New York Ave., DC) - Frankie did "check-ins" with me about every 25-30 minutes, starting 1 hour before the office closing. I was delayed about 15 minutes arriving and she generously stayed to check me in!
Sep 09, 2018
Great space and easy to get!
Perfect sized unit for all my belongings. Only took a few minutes to sign up.
Sep 01, 2018
Great customer service and clean digs.
Was greeted and seated kindly and efficiently.
Aug 21, 2018
Easy for anyone moving
Nice staff, clean facilities, and simple setup.
Aug 15, 2018
The facility is great & customer service has been awesome.
The facility is great & customer service has been awesome. Would highly recommend.
Aug 09, 2018
Very clean with excellent staff and customer service.
When I arrived to pay for my storage unit, a man named Frank helped me and he was not only nice, but extremely knowledgable. He helped me through the process and when I left, I felt ready to move my possessions into the unit. The facility itself is beautiful - nice and clean and well-maintained. I felt that my things would be safe there. Next, the price was the best in the area. I checked from Alexandria to Silver Spring and no other storage facility came close to the pricing I received at CubeSmart on NY Ave. in D.C. I highly recommend using this facility.
Aug 07, 2018
Great Facility, super friendly staff
The staff at this facility were incredibly helpful when I was moving in. Facility is clean and secure. Would absolutely recommend to a friend.
Aug 03, 2018
Very clean facility. Was in and out in 20 minutes with a new storage unit. Ample carts for moving. Impressed so far.
Jul 10, 2018
The staff was extremely friendly and helpful, and the space is just as advertised
Jun 27, 2018
Great experience! Everything about the building was perfect.
Frank was such a great employee to work with and was so helpful with everything. He went the extra mile and made the entire process simple, easy and pleasant.
Aug 21, 2017
Clean, extremely efficient, nice place
Andre was fantastic. Really helpful guy. Great new clean facilities with lots of size options and good access hours. Highly recommend!
Jul 14, 2017
Great options for storage in DC
Easy move in. Nice United. Fair price.
Jul 09, 2017
Andre was amazing.
Great service. Friendly salesman. Quick process. Clean locker.
May 22, 2017
Very friendly, helpful staff
Clean, secure, budget friendly!
Apr 29, 2017
Efficient, clean, friendly
Had EXCELLENT service from Andre. Super smooth process getting set up. Facility has thoughtful touches everywhere. Very pleased.
Location on busy NY Ave is a littl tricky, but once you are on the premises, lots of space to maneuver.
Mar 29, 2017
Excellent Customer Service
great facility! clean and staff was very helpful.
Mar 18, 2017
cool clean place
people are super cool and its nice inside
Mar 17, 2017
Front desk guy was mad cool
Clean and cool people and access till 10pm Winning
Mar 08, 2017
The reservation process was very quick and easy.
I was very surprised by the cleanliness of the facilities inside and out and the level of security is wonderful and the prices are very affordable.
Mar 06, 2017
Serious customer service
They made it happen for me . There customer service was on point.
Sep 20, 2016
Need better internet connection! Do better Verizon!
Great People! Great Service! They just need better support!
Sep 11, 2016
Great customer service and resources
Had a great experience here! They have plenty of space and tools to help you move things up into your storage unit- including use of a truck for free! They called a few days ahead of my reservation to make sure I didn't need anything else and explain protocols etc.- super useful. Workers were helpful, even when I lost the key to my lock and they had to cut it off. Would def recommend to others.
Sep 04, 2016
Kewl beanz experience!
Happy Sunday :) Michael was the impeccably awesome
and professional!! He went above and beyond to ensure that my move-in was stress-less. He was multi-tasking and found time to assist me and my mom due to my post-surgery condition. He was empathetic and made me feel at ease. His trainee was exceptional as well! The facility is beautiful!!! The location is superb! Please check them out and secure a unit or 2!! Kudos and thanks a mil! I am soooo appreciative and thankful to Michael!
Sep 04, 2016
Awesome saucesome experience!!
Happy Sunday :) Michael was impeccably professional....just a God-sent!! The facility is beautiful. I had some health issues, and Michael was empathetic and made the move-in stress-less. He assisted my mother and me; although, he was multi-tasking. His new trainee was exceptional as well. The location is great. They offer a van as an amenity. I was impressed. Please patrinize this facility! You will not be disappointed!!
Aug 24, 2016
The staff was very helpful answering questions and showing us the storage space so that we could make our decision. A little over priced but a good location.
Aug 17, 2016
New Location. Great Service.
I like having a location in DC that is well priced and close by. The customer service was great. My only complaint is that they only have 2 dollies for the whole facility, but I'm sure this will be remedied with time.
Aug 09, 2016
New Facility, Very Nice and Convenient!
Brand new, clean facility with good prices for DC. Staff were helpful and friendly. Large loading area that can fit most any size vehicle.
Aug 02, 2016
The customer service is very patient with me and willing to help out. I'm happy to make a right decision
Jul 29, 2016
It's brand new. So it's newly renovated. Very clean! Great Acess hours! Free truck or van with move-in!!!
May 28, 2016
Best Storage in the DMV!
With the purchase of their $14 insurance, my 1st month was only $1 and I also received a discount my on 2nd month along with a Dunking Doughnuts gift card. Customer service was great. They also offer free truck rental. Cheaper than any storage place in the area.