Steven
Apr 07, 2024
Maybe
The woman who manages the facility, Stephanie, is very nice and efficient. I am displeased, however, about the fact that I am obligated to carry insurance on my belongings. An additional $16/mo. in addition to my monthly fee. This was never disclosed until I was checking in. That is not Stephanie’s fault but it is responsibility of StorQuest to disclose this additional charge on their website!
Recommended: Yes
Chouncey Jones
Aug 04, 2023
Very unhappy about being able to get into my storage.
Well for starters it says checkin
Move in online didn’t get to do that. Set up auto pay went ahead and took the storage facilities insurance.
Which should have allowed me access until 9 PM, it didn’t call three nights in a row, including checking night in the operating claimed, I had a balance that was unpaid, yet my bank account shows otherwise could not get in to my storage had to wait overnight outside of the storage because I needed my tent which was in the storage so I could use it to sleep in could not sleep for those three nights very unhappy. also kept saying that I did not set up auto pay, which I am most certainly did. Not understanding why that was changed or not logged in between customer service and storage employees. They were definitely not on the same page. For my three nights of headache loss of sleep. I see you. I deserve three months, reduced or free of charge or refunded the money that I already paid which customer service keeps telling me I have not.
Recommended: No
Dustin
Feb 24, 2023
Renee and Chas
Amazed at the convenience and customer service these folks provide.
Recommended: Yes
Hannah Keller
Mar 30, 2022
Overall super nice
This Storquest location is super close to where I am at so thats a big reason I went with this one. It is usually very clean and kept up on, but there was one night I went in to my unit and there was I do believe dog poop on the floor just right in front of the elevator! Besides that one time I havent really had any other issues with anything else! Staff is super helpful and friendly I would definitley recommended this location to family and friends for sure!!!
Recommended: Yes
Claudia Schauerhamer
Mar 28, 2022
Beats all competitors in every aspect of this service!
After price comparison shopping for other storage units in Aurora: StorQuest beat them all.
After looking at a few other storage facilities: StorQuest is maintained superbly and SO CLEAN!!
After being on hold forever with other facilities, after talking to a rushed desk clerk: StorQuest's staff were friendly,
they welcomed me when I came over to talk, they were efficient, explained everything.
Hands down: I will never rent a storage unit unless it is StorQuest...competitive pricing for my unit size, easy access...Happy customer here, folks.
Recommended: Yes
Emily-Ann Lutz
Nov 16, 2021
Great customer service
Getting paper work signed was painless, great customer service.
Recommended: Yes
Giovanna Calderoni
Sep 21, 2021
So far, So good!
Facility is very clean and temperature control is on point. My main worry when moving in was not enough lighting but I was pleasantly surprised to see a light inside my 10x15unit.
Recommended: Yes
Robert Bowman
Sep 20, 2021
! of 2 elevators was not working on my first day but now fixed
Overall, a good experience. Good access
Recommended: Yes
Vanessa
Jul 31, 2020
Excellent facility and service
Tee is a wonderful manager. Her energy and enthusiasm about her work place radiates. it is nice to be renting in a facility where the people that are there on a day to day basis have pride in their establishment and you feel like your belongings are cared for. The facility is top notch too. Very clean and great security. I also like that there is covered parking for unloading and loading so you do not have to worry about the elements.
Recommended: Yes
界穩
Feb 14, 2020
Easy processs
Great agents great location good at answering questions or concerns
Recommended: Yes
Carolyn Black
Oct 16, 2019
Tee was very nice!
The only problem I had was you had to buy a special lock for your unit and buy insurance. So it cost over twice what I thought!
Recommended: Yes
Dominica
Jul 07, 2019
Best move I ever made EZ storage
everything was so much easier I was so relieved when I was having to get the stores at the price that I needed before and even upgraded after I got there after seeing how large and spaciousd's my chosen unit was I was very satisfied with the customer service gave me well informed and very personable would recommend this to anyone
Recommended: Yes
Donald
Jun 14, 2019
Excellent Customer Service And Excellent Facility
I would definitely recommend this storage facility. Excellent Customer Service And Excellent Facility!
Recommended: Yes
Jason
Jun 11, 2019
Great facility
Very easy access, good temperature control, and friendly service.
Recommended: Yes
Brooke
Jun 06, 2019
Clean
Quality place, nice customer service, easy temporary storage.
Recommended: Yes
Joseph
May 06, 2019
Excellent
Great customer service. Easy set up.
Recommended: Yes
Jason
Apr 29, 2019
Better than expected.Great suprise
Better than what I was expecting. Great customer service great facilities.
Recommended: Yes
Trevor
Apr 28, 2019
Clean units
Not a bad deal but they do trick you into paying extra by forcing insurance
Recommended: Yes
Hani
Apr 24, 2019
New Facility, top of the line storage.
I've never used one of these new multi-story storage facilitities. I had my doubts, but representative Tomisha helped work put the best price, and took her time to shpw me three different style units.
I ended up renting a unit, due in large part to the great customer service.
Recommended: Yes
Stacie
Apr 06, 2019
Stupindes
Love the staff they make you feel like your at home with family
Recommended: Yes
T
Mar 31, 2019
Clean and great service.
I have never used a storage unit before so I didn’t know what to expect. The Costumer service was great, they guided me through the whole process with great communication and the site was very clean. The pricing is very fair which is my favorite part. Moving is extremely stressful and exhausting but this experience couldn’t have been better. Great overall experience would definitely recommend to friends and family.
Recommended: Yes
Paul
Mar 19, 2019
Great deal
This place was great. Tomisha at the front desk is amazing.
Recommended: Yes
Jonathan
Mar 14, 2019
Great!
Great staff making a name for this facility
Recommended: Yes
Sabra
Mar 04, 2019
Like the quality
Spacious and my first experience with a storage it was great
Recommended: Yes
Eboni
Feb 25, 2019
Happy Customer
Mrs. Bryant was extremely friendly and very helpful. I had a wonderful experience.
Recommended: Yes
Amber
Feb 20, 2019
Worth the drive if you're West of Denver
Transparent with fees and terms, new, clean facility, friendly employees.
Recommended: Yes
Barbara
Feb 11, 2019
Very friendly and helpful staff. Covered entrance to load-unload items!
great move-in special! Price good for 6 months
Recommended: Yes
Mckinley
Feb 05, 2019
Great place to store your stuff
Manager explained everything to me and
was very professional in her job.I'lll send more people in need of storage space to this location
Recommended: Yes
Amber
Feb 05, 2019
Perfect
Excellent, safe, clean, affordable location. I love it
Recommended: Yes
Brian
Feb 01, 2019
I'd rent here again
Staff is friendly, knowledgeable, and genuine
Recommended: Yes
呐
Dec 30, 2018
Great place, great price!
Great people, great service, easy access.
Recommended: Yes
David
Dec 21, 2018
Nice place.
Nice, clean. Temp controlled units. All indoors.
Recommended: Yes
Christopher
Dec 16, 2018
So fresh and so clean
Facilities were nice and new. Getting everything taken care of and signed took just a few minutes.
Recommended: Yes
Karen Steele
Dec 10, 2018
Excellent Customer Service and Facility Best I found
I have recently moved from FL to CO and this storage facility and manager offered the best customer service I have had in years. The manager went above and beyond to ensure I had what I needed and for the best price. Since I have moved in they still continue to provide EXCELLENT customer service, the facility is exceptionally clean, secure and the office team will do whatever it takes to meet your needs.
Highly recommend this and I am picky!!
Recommended: Yes
erin
Dec 06, 2018
5 stars... so far.
As long as you don't hit me with a major price hike with no notice we should get along fine.
Recommended: Yes
Megan
Nov 28, 2018
Excellent customer service and clean facility
The move-in process was simple and fast, the facility is very clean and easy to access. The only downside to this facility is that there is not 24-hour access.
Recommended: Yes
Mariadel
Nov 05, 2018
Clean
Fast , clean and convenient location.
Recommended: Yes
Andrew
Oct 31, 2018
Extremely clean facility
Great storage facility, location a bit difficult to get in and out of.
Recommended: Yes
Porchia
Oct 25, 2018
Great place
Nice,helpful people there. I would recommend this storage 2 everyone I know
Recommended: Yes
Nickolas
Oct 09, 2018
Outstanding SERVICE!!
I am seriously very impressed with the service and how clean, SAS and secure this place is!! I am SO glad I found this place!!
Recommended: Yes
Melinda
Sep 20, 2018
Little Pricey but nice
There was charges that I didn't know about until half way threw the process. Like insurance and lock fees. The parking is small for loading and unloading. But the lady was very nice and helpful, seemed to truly care about The customers. The building is nice and clean and climate controlled which is nice for storing anything electronic.
Recommended: Yes
Jennifer
Aug 06, 2018
Great communication
The manager on site at the time called me to make sure everything was good with pricing and walked through everything with me. The day of
My move they reached out to let
Me know if they were going to lunch. Called me and made sure everything was good on my account multiple times. Very very clean facility. great
People that work there
Recommended: Yes
Troy
Aug 01, 2018
excellent experience
very good service, the attendant was very patient and knowledgeable in her field. The facility is very well made, and easy to navigate.
Recommended: Yes
