Dec 19, 2021
I had a unit for 2 1/2 Year's, always paid on time, when removing my things right before Thanksgiving, the Four items that had Mice droppings on them, I no longer wanted. I was told by the office clerk, per "Management" you'll have to PAY $40 to dispose your items in "our dumpsters" I paid $144.00 monthly and now you want to charge $40 to discard items damaged with Mice Droppings while being stored in your facility, unbelievable!! Make it make sense!! Money Hungry, had your business suffered as other's did during Covid, I'm sure you'd be singing a different tune!! I'd never store anything here ever again and wouldn't refer anyone I know either!! Goodbye & Good Rittens!!! Horrible Management/Owners!! ð®ð
Dec 14, 2021
Was very impressed with Staff... Went out of there way to be of assistance. Was very helpful..and knowledgeable.
Facility very clean and well maintained!!!!
Storage unit clean and easy access!
Oct 19, 2021
Very Nice Customer service. The two Ladies that checked me in were Great!
Place is Clean, easy to get to! Wide lanes for Big Trucks. Outstanding customer service!
Aug 16, 2021
Great customer service at this place. Very customer conscious.
Jun 28, 2021
Fast and easy to sign up
The lady was extremely kind and polite
Apr 18, 2021
Nice and easy
Renting the storage was very Painless. The woman Angie was so thorough and explained everything in an easy manner. The light bulb was out in my unit and when I moved in the next day, it had been replaced.
Apr 20, 2020
Customer service was excellent
This place is convenient and the customer service was excellent
Mar 22, 2020
Customer service was excellent
Jun 27, 2019
I really enjoyed my experience here!
I was told that there were other units available at a storage unit down the street and when I got there, there wasnât. I was panicking, as I had a uhaul full of things. I ended up calling this storage unit facility and it was a great experience. I showed up 5 minutes later. Hey The manager was so helpful from the start. Signing all the papers took about 10 minutes and the two woman working were really friendly and helpful. Thank you for turning my stressful day around.
May 03, 2019
Excellent Customer Service
Fast and friendly. Clean facility. Highly Recommended
Mar 05, 2019
very nice place
Very secure and easy set up and drive up, the lady who signed me up was very friendly and thorough, space was nice and easy to get to and had wide lanes for the uhaul truck
May 23, 2018
Basic storage differebt unit size
Mar 17, 2018
They were very nice and helpful.
Itâs a storage unit. I just moved in! Itâs clean, the staff was helpful and took me out to my unit which was helpful.
Feb 12, 2018
Customer service was very helpful and I was very happy of all the the deal I got so thank you very much
Jan 29, 2018
Tanya has âOutstanding Customer Serviceâ
My experience was wonderful at Life Storage on W130th. Tanya had great customer service from the start of our phone conversation while booking my appointment and throughout the paperwork process. She explained everything over the phone and then again while going through the paperwork. This was my first experience ever renting storage space and she made it pleasant and quick. The office manager was just as pleasant.
Jan 13, 2018
Great service and a very clean facility!
Tanya and Crystal were a joy to work with. So pleased I wrote a google review expressing how great it was work with them.
Dec 01, 2017
My Experience with W. 130th Cleveland, OH facility
The manager Crystal was very friendly and prompt to get me in and out quickly. The facility is very neat and clean.
The only recommendations I have for Life Storage is
(A) to inform customers when renting to bring a copy of their homeowner/renter's insurance declaration page or you are charged $10 per month for their insurance.
(B) to possibly put a better sign informing customers where to enter for entering the storage area
Sep 26, 2017
We got a 10Ã10 unit. The woman was very nice. She joked with my 7 year old son who was talking to her and didnt seem bothered by his energy. The unit was clean and the door opens without sticking. Very happy.
Aug 20, 2017
Fast and easy move in
Great customer service and the facility was nice and cleanx
Apr 29, 2017
The asst. Manager was great. Very helpful. And professional.
Aug 11, 2016
Excellent customer service!
My online reservation was easy. I followed up in person and had a great experience. Staff was friendly, helpful and efficient. The moving truck was an added bonus I was not expecting. I will tell my friends and family to use this business from now on!
Mar 12, 2016
Very satisfied with the customer service, cleanliness just everything
Feb 17, 2016
I reserved my locker on-line, which was fast and easy to do. When I went to the storage facility, I did wait a few minutes for the manager to come from the lot. When she got there, she was polite and went over everything with me, making sure I got my discounted online rate. This is my second time I've rented from Uncle Bob's and it was a good experience.
Jan 29, 2016
Affordable pricing. Clean and dry space!
Convenient check in and payment options. Space seemed very clean and more importantly dry. It was a better price then many options in the area.
Jan 29, 2016
Excellent customer service
The customer service I received from Crystal was the best!!! It was easy to get signed up and have everything ready for the day of the move.
Jan 11, 2016
The customer service was wonderful. Crystal was amazing! Rosie helped out too and Joshua in Westlake was friendly too.
Dec 11, 2015
Very friendly & helpful staff
Everything was very smooth when deciding the size of storage needed and the staff very helpful
Nov 22, 2015
Convenient, affordable, & clean!
Jim was knowledgeable, fast, and friendly! I liked that they give you a free HUGE moving truck with 25 free miles too! Uncle Bob's is conveniently located right off the highway & is next to a gas station.
Aug 19, 2015
I would recommend to others
Location (Law enforcement are in the area often)
Price: Lower than cubesmart, etc.
Manager: Very friendly & helpful.
Exiting to the street can be a pain.
May have to clean unit yourself
May have to put mice traps in yourself
May 25, 2015
The Rep was great and helpful.
Mar 05, 2014
Pretty good customer service
In and out pretty quick. Easy access to storage.
Feb 11, 2014
Snow is plowed up against the storage units. You have to dog out each time you go to your storage. For the amount of money that is paid to rent a storage, I should not have to go through the inconvenience of shoveling piles of frozen snow just to enter my unit each time.
Sep 19, 2013
Great professional helpful
Jul 10, 2013
Staff was very nice, and considerate..... overall, I'm highly satisfied.
Jan 31, 2012
I was in and out within 10 min paper work and truck crystal was great in explaining througly and went into detail made my day easy and quick. moved in before the snow storm hit.