Aug 13, 2018
Clean and secure unit and facility
Pleased with the unit and facility but I had reserved a unit online the day before I loaded up my items into my car. When I got to the unit I was informed that there was no unit available in the size that I had reserved. Instead, they offered a slightly larger unit for more money. I had all my items in my car ready to be stored and did not have much of a choice, so I took the larger unit. What's the purpose of reserving online when you are then told that size unit is not available? It's frustrating and disappointing.
Apr 15, 2018
Moving to my new home but it want be ready till late this year.
It's nice to get good customer service, The young lady was very helpful with info and the question I had about my storage unite. And the next day my return was just as pleasant with the young man as the first, Thanks.
Mar 20, 2018
Really nice storage space for cheap!
I was a customer of Safeguard Self Storage for over 3 years, but when I moved across the city I was in search of another storage facility. After looking on Sparefoot, I found that I could get the same exact sized unit at a better price point at this facility. I was still nervous about what to expect so I went with my boyfriend to check it out. The units were all in good condition. It is clean and the people who work there are very friendly and helpful. It does not have as many of the bells and whistles like Safeguard with the cylinder locks (some units are equipped with these) and the fancy keytags to open doors and such (here you use a code), but it is still a safe and secure unit and I am very pleased with my choice.
Nov 07, 2017
Great facility. Nice and clean
I was impressed with how fast I was processed in obtaining my unit. It was more spacious than what I thought it would be & the unit and surrounding areas were very clean.
Oct 18, 2017
Great service! Not enough lighting outside!
Needs more lighting outside and in the back of storage! Other than that it's great place!
Oct 16, 2017
Great service! Safety not so sure about?
I only have couple of concerns with the outside gates around the building being loose and some areas open around the back , also no light in back where most of gates are loose. Are the camera's covering the back gate? Is it safe?
Aug 17, 2017
The entire experience was very easy.
The entire experience so far has been very easy.
Sep 25, 2016
There is a key code gate. Thank you for the receipt.
Aug 31, 2016
Nice clean & courteous
One of the cleanest I've seen. Staff is courteous
Aug 29, 2016
The place is clean but customer service was not the best
The customer service guy, Marcus, did not really provide detailed information about the units. I had to ask a lot of the questions or I would not have known. He did not tell me how I should go about for my initial move-in. I came back that evening to move in my stuff and there was a padlock on our storage still, after earlier in the day we checked to see if the gate code works, and it did.
Aug 26, 2016
Nice clean & courteous
Very easy to use. Ine of the nicest I've seen.
Jun 29, 2016
Staff were courteous, knowledgeable, and efficient.
Jun 16, 2016
Great, there is nothing more that can be said!!
Apr 29, 2016
Very nice and clean. I'd use it again
Apr 29, 2016
I've used other facilities, but this one beats them all!
Mar 30, 2016
Best I've ever had
Feb 17, 2016
Water Water Please Go Away!!!
Well, the worst thing, water damage! We are not sure when the water came in, (I discovered it 4 days after I moved in) it completely destroyed my Italian Leather Sofa! The insurance won't cover the cost! Some of the staff made excuses for the water coming in the unit instead of trying to find another unit for me to move into to prevent more damage at that time. So what happened, days later water came in again and destroyed more of my things and they want money for this unit when the water coming in was clearly the fault of the facility?! The staff is nice, but not trained to handle water damage! This company should take responsibility for this debacle!!!
Jan 26, 2016
Pretty good. If outside, bring a mat in case it's wet outside.
Nice place for the price. Outside areas mostly but the spaces are pretty good.
Jan 20, 2016
Excellent Storage Company
U-Stor-It on 111th Street is almost hidden in the Beverly neighborhood of Chicago. They have a fantastic staff, and is very clean too.
Aug 11, 2015
friendly, good prices, ease of entry & exits
So far I'm glad for the rental.
Jul 26, 2015
Jul 21, 2015
Great price & friendly service
I really liked this place would definitely recommend to friends
Jul 02, 2015
Fast and easy
Very helpful very fast in and out no extra paperwork or sales pitch got first 3 months for half price too...
Jun 25, 2015
I am truly happy with the experience I received from this facility. The Attendant was very responsive and also professional. I am happy with my storage
Jun 22, 2015
Jun 11, 2015
The Best Period!
U-Stor -It Beverly is the Best Storage place I have ever seen from the easy online reservation ,to the walk through,the low prices,to the ultra clean brand new units.I am amazed!
May 23, 2015
Great customer service
Really easy and friendly sign-up process. The space is clean and easy to access, and the customer service I received helped me feel secure about storing my items there.
May 19, 2015
Clean facility, professional personal.
So glad that I chose this facility. The management was accommodating and profeessional. The facility is clean.
Apr 15, 2015
This is a good place to store items
Dec 04, 2014
Customer service was great and the facility is well maintained. The only issues I have are the unit is a little overpriced and I don't like the 1" gap between the door and the frame @ my unit. Somebody can pretty much take a crowbar and pry it open...
Nov 14, 2014
Very efficient and courteous.
Sep 23, 2014
They could be a little cheaper.
Jul 31, 2014
I visited beverly location today 7/31 and the customer service was terrible. I decided not to rent a unit. I rented a unit a about 6 months ago and the staff there were very helpful. But now I wouldn't recommend this facility.
Jun 19, 2014
A great place to store your stuff!
Everything went very well with getting registered. Jamia was great about letting me know what to expect with the paperwork when I went to check out the unit. Got a really good rate online, too! Nice & clean facility, like the location. Very pleased with my unit. Would recommend to anyone.
Jan 13, 2014
Excellent, Jamia was patient & informative.
Dec 17, 2013
Jamia was amazing and made me feel like I was family!! Def recommend.
Dec 17, 2013
Nov 19, 2013
GREAT CUSTOMER SERVICE
I recently rented a unit at U-Stor-It, and I must say that this has probably been the best customer service that I have received in a very long time. The manager there made me feel extremely comfortable with my purchase. She was helpful and honest.I had no clue what I was looking for, but she pointed me into the right direction. Since I moved in I recommended this place to my brother, and he moved in a few days after. Having trucks for rent was an added bonus, because it made the place a one stop shop. Very convenient!
Aug 08, 2013
I did a reservation and on move in day it was sold. My only other options was to go larger for an unprofessional amount of money. Then again a smaller unit which of course would not work.
Aug 02, 2013
Everything went well with registering. Have found the unit to be just to my liking.
Jul 09, 2013
The ads for the pricing are not clear. I was told at the facility that I had to ask for the $1 first month rent storage in order to receive it. It did not say that anywhere in the ad. If Walgreens has a 2 for 1 special on a product I don't have to tell them in order to receive it. That is ridiculous.
Jun 20, 2013
This was the first time I have ever used a storage facility. I was impressed. The staff were SUPER friendly and helpful.
Mar 23, 2013
Squeaky Clean Safe Storage
Brand new clean place with a great staff! This place is a great addition to our neighborhood. Super safe with security. I feel very safe keeping my stuff here while I am out of country on a work program.
Mar 07, 2013
Brand new, clean & super secure
Super easy to rent here and move in. Everyone here was really nice. I chose this place with all the security and I actually feel safe keeping my things here. I tell all my friends about this place. They are still very new here and everything is very clean!
Mar 02, 2013
Mar 02, 2013
Feb 21, 2013
Very good customer service
Feb 08, 2013
Feb 07, 2013
Jan 20, 2013
Great Customer Service
I went into a few storage facilities last Wednesday and I would have to say that U-Stor-It had the best customer service by far. The other places in the neighborhood took a while before they ever acknowledged that I was in their presence. One place was so rude that I found the nearest exit. The lady was extremely friendly, and I would recommend this place to any and everyone, in fact I have!