CubeSmart Self Storage - CA Spring Valley Jamacha Blvd

There's an opportunity to improve management skills at this facility

We have a storage unit, primarily to store things we buy at auction in order to resell. Thus requiring frequent visits. The manager 'Jackie' has a training opportunity, that if addressed could improve her overall management skils. A focus on communication and the ability to get others to buy in to the information she is attempting to convey is sorely needed. Without this additional training this facility will continue to breed resentment amongst it's customers which leads to less business growth and certainly doesn't assist with the rash of burglarized units of late. Additionally it should be noted that "doing rounds at your facility" can be perceived as harassment when the manager drives by on her golf cart no less than five times in a 15-20 minute period...no greeting, no verbal exchange of any sort. Nothing but a condescending look. I'm on the verge of taking my business elsewhere as ive witnessed this manager using appropriate behavior and tone with others. If thesed opportunities are not of a training nature then it could be viewed as a manner of profiling, which, of course, is completely unacceptable.

Recommended: No

4.5/5

Very clean, the non climate controlled units were honestly pretty cold, pretty easy move in

Recommended: Yes

Great!

Jackie is really helpful & sweet and made it easy for me to move my stuff in the same day. Price is pretty fair.

Recommended: Yes

Thank you

My experiance has been excellent, kind and helpful Linda and Lisa they make you feel like you know them for ever. The are always looks clean and well kept

Recommended: Yes

Dependable

The pricing was exactly what it was online no hidden fees.

Recommended: Yes