John Eastman
Dec 11, 2023
Great service & prices. More carts please!
Great service & prices. More carts please!
Recommended: Yes
David
Nov 26, 2023
Top notch!
Checkin was smooth, using the app for access makes it all easy, the facility was clean, well constructed, and as simple and hassle-free as I would have hoped. Person who did the checkin with me was super friendly and explained everything well.
Recommended: Yes
Lucille Brum
Jun 11, 2023
Very, kind and helpful
Need more customer service like I got from store local... Always with a smile when I was spoken to.
Recommended: Yes
Monica C Chase
Jun 10, 2023
The place is clean and well maintained. Easy off street parking.
The service and people at the desk are cheery and helpful. When calling the business, I usually have to leave a message, but I get a call back within a few hours.
Recommended: Yes
Trinity
Apr 30, 2023
Overall extremely worth it
The storage spaces are controlled by an app in your phone to be sure that no one else can get into your things it’s perfect and very clean and easy to navigate. And the customer service is excellent and extremely friendly
Recommended: Yes
Andrea Hernandez
Mar 05, 2023
Everything good overall no complaints
Customer service was good the pricing is good the facility is clean.
Recommended: Yes
Mohammed Saeed
Feb 26, 2023
潇摯
Good service, excellent parking spaces, reasonable prices and everything is great.
Recommended: Yes
Tanisha Roberson
Feb 06, 2023
Great location. Extra clean
Digital everything which can make it a little hard if your in a rush. But overall worth the money
Recommended: Yes
Anglyn Sasser
Jan 09, 2023
Excellent Storage
Customer service is excellent, and the storage facility is state of the art and extremely secure.
Recommended: Yes
Sean
Nov 27, 2022
Nice and wellcoming staff, clean facility.
This is brand new high tech facility. Great layout and ultra clean with friendly knowledge staff.
Recommended: Yes
Unsatisfied Customer
Jul 12, 2022
Terrible Customer Service
I have had my account since February/March 2022 every time I get ready to make payment there is a constant problem. Amber is very rude. Additionally, I have asked for management details to log my complaints. I am supposed to get an email receipt and invoice. Received none for this month and still have no idea what to pay. Upon notifying Amber her response was “We sent it”. Then once I added that I did not have it there was silence. Also my unit is broken. I cannot lock it electronically. Upon notification to Store Manager in April there was no resolution. My unit is still broken. So now I will be looking to corporate for a way to make payment. Store Manager’s customer service is very unhelpful. I need invoices and receipts to make payments and get reimbursed. I shouldn’t have to beg for the basic information provided to do business. I will be advising the better business bureau of my experience. I agree with the previous dissatisfied customer.
Recommended: No
Erika Kittrell
Jul 08, 2022
Love the facility рџ’•. No locks codes not keys.
Just plain simple and easy
No stress
No remembering
No losing
No asking
Just pure oasis!
Recommended: Yes
Mary Motley
Jul 07, 2022
Waiting on an apartment to open
Amber was prepared and highlighted all the needed and useful information regarding my rental unit and agreement. I felt very confident that I would be supported if I needed anything.
Recommended: Yes
Sandra Guillen
Jun 27, 2022
Great Facility
Great costumer service! And the facility looks and works amazing! Very Hight-tech.
Recommended: Yes
Katherine White
Jun 20, 2022
Best storage unit ever
Excellent experience in state of the art facility!
Recommended: Yes
RON
Jun 13, 2022
Brand new facility
I am so far happy with the customer service and pricing at this new facility. It uses bluetooth for entry onto the premises, elevators, and storage. I hope it's prices remain affordable.
Recommended: Yes
CD
Jun 09, 2022
Quality Customer Service
New facility with great app, Chavon was knowledgeable and made the whole process smooth and easy.
Recommended: Yes
告
May 31, 2022
Storage review
Great experience. Chavone was excellent. Brand new facility. One way they can improve is to make sure people aren’t locked in after 6pm. Otherwise, great place.
Recommended: Yes
Drew Mackey
May 15, 2022
Great Customer Service and Facility
I had a great experience first over the phone with Shavon (apologies if I misspelled). She explained everything very clearly to me and reminded me to have my phone charged when I came to make sure I could use their really cool app for my storage unit. Then when I arrived I received additional great customer service with Amber. Again she walked me through the whole process very clearly explaining the contract, facility hours, and how to operate everything. This place feels great and looks great! thank you ladies for a great experience :)
Recommended: Yes
Sankar
May 02, 2022
So far so good
Two days into the lease. No issues or complaints. The front desk folks were helpful and friendly during office hours. Easy layout for quick storage. Just wish access hours were a bit longer in the evenings.
Recommended: Yes
Jen Burke
Apr 04, 2022
Consistently terrible service
The facility is new, but there are lots of issues that still need to worked out. The first problem is the service. The person who runs the front desk, Jana, is as unhelpful as they come. She never told me that if I entered the facility (through automatic gates) at 5:55, my car would be locked behind the gates until morning. I got stuck out there and had to return to get my car the next morning. There was no help. No way of overriding the system that locked down the whole facility at 6pm. My husband who has his own unit has had problems too. There are better storage spaces. I’m going to have to move again, as much as I don’t want to have to. It’s too risky to keep my stuff there and not fun to deal with such poor service.
Recommended: No
