Jan 28, 2023
ABSOLUTELY HORRIBLE CUSTOMER SERVICE
As a return customer the way I have been treated by the facility managers at this location has been absolutely despicable. I rented here previously in 2022 and left after leaving the area for a couple months. No issues. I have no idea what happened to this staff but the people that work there now are passive aggressive, lazy, and downright disagreeable. I donât think Iâve ever experienced such contempt from any staff member at any Trojan storage location EVER. And my error? Apparently even though the storage supposedly has office hours until 6 pm a staff member called me and begged me not to come in after 5pm (when I get off) because âthere wouldnât be enough time to process the paperworkâ. So Iâm like okay Iâll come Saturday. And they say sorry, we only honor your reservation for four days. And Iâm like really? Then as soon as my hold expires on Wednesday they raise the price by $200. So I try to make a new reservation for a smaller unit now that Iâve been priced out of the 10x15- and finally itâs Saturday. I go to the office and say hey, I made a new reservation. Theyâre like under who? I give my name and they snicker and reply âyeah we canceled that, weâre not going to rent you a unitâ and laugh to each other. Iâve never seen such disgusting behavior by employees. The management here must be nonexistent. Sad. Because I really enjoyed my previous lease here. Management must be reduced to hiring bottom of the barrel.
Jan 10, 2023
After been here for over 2 years I am walking out I had such a bad experience with the new manager he just wanted to be right and not apologize for something he was wrong of doing when I ask why was he getting upset and listen to what the customer had to say he said Iâm too busy,I was super shock he has a very short temper very disappointed.
Worst customer service !!!!!
Dec 14, 2022
Staff is very rude
I would not recommend anyone to come here and should have just rented in West LA for a higher price but it is what it is. The person who assisted me was very rude, not just to me but to other customers waiting.
Oct 17, 2022
All of the 10 foot units are approximate and not 10 feet exactly.
Make sure to inspect your storage room carefully as we found dog poop and damage in our unit, after the fact.
Oct 16, 2022
This might sound kind of weird, but sizes are not exactly what is posted on the site. I looked at a 5 x 10 which looks more like a 3 1/2 x 9. However, beggars canât be choosers, I needed to place right away and the price was super cheap.
Oct 08, 2022
Great convenient price
Great price just a little dirty
Jun 18, 2022
Itâs a good price and they run a tight tidy ship of over there itâs all straight forward. They will answer any of your questions. Unfortunately thereâs no ac so be selective on the time you move into your unit and where it is in the building
Apr 26, 2022
Solid storage, decent pricing
Pretty good, itâs what you expect.
Feb 20, 2022
wanted to find somewhere closer to home
they are all great and very professional and helpful! thank You!
Aug 05, 2021
Secure storage & friendly, knowledgeable & helpful staff!!
Upon my arrival I was greeted with a smile & given a tour of the grounds & the unit I was interested in. It's an older facility but maintenance does an amazing job. The place is extremely clean & in good repair. However: there is no climate control & the ventilation, although adequate, is less than desireable. When it is hot outside it is unbearably hot inside. The prices are average but there is a sign-up incentive that discounts the first 2 months. All in all a good, clean facility. But it was the staff that won me over. They are all courteous, friendly & sincere. They will bend over backwards to meet your needs. Great job guys!! Thank you!!
Nancy J Brown
Jul 07, 2021
Problem Solved !
Luis was welcoming, friendly, and had all the answers and a few very good suggestions. He is the main reason I rented, along with the convenient location and easy accessibility.
Jun 09, 2021
great staff, friendly and accommodating
No complaints at all for this facility thus far.
As a general side note, it would be nice if storage places were open 24 hours (but none seem to be, so not this facility's fault).
Jun 02, 2021
Needle in a Hay Stack Storage Facility located by Spare Foot
After 2 prior moves in 2 consecutive months, B.A Storage has been the complete answer for my storage needs!!! The location is Great and now with a more accommodating sized unit, I can organize my property in my unit!!! Many thanks to all who assisted in some challenging situations that were resolved to my satisfaction!
Feb 06, 2021
Easy and fast process
Good service from liz. She answered my questions and gave me a tour.
Jan 08, 2021
The facility is clean and secure. Nice location, (Vermont Ave and 101 freeway). I forgot their names, but the manager and young woman in the office were helpful and cool. Thank you.
Jul 13, 2020
Great customer service
Very friendly staff, clean storage facility that is easy to access. I do wish that the storage units had lights in them.
Mar 30, 2020
Quick and Easy
The assistant manager was friendly and accommodating. She thoroughly explained the details about the contract and facility.
Dec 18, 2019
There are no lights inside the units. The staff is very friendly and accommodating.
Oct 23, 2019
Affordable, clean, convenient location
I mean, that says it all! Staff were friendly, too. There are ramps to the second floor for some of the buildings, but no elevators. Make sure to let them know if you will need a ramp!
Mar 27, 2019
Great service and great deal
Service was really good, loved the price and, I totally recommend it!
Jan 22, 2019
The customer service was great and the terms were clear. I was able to rent a uhaul truck at the same location which made moving in a lot easier. Storage units are expensive, but this was a decent price for the location, though not cheap by any means. One area for improvement would be better lighting in the unit itself.
Jan 03, 2019
Nice clean and good customer service just need elovators
Jan 01, 2019
Great service like the cleaning ness all it needs is an elevator to make things easier
Oct 10, 2018
The assistant manager Roland was especially helpful, efficient and kind.
Driving my car to my storage unit is a plus and very LA.
Aug 26, 2018
The space is remarkably clean space.
Clean facility. Very large space. Staff were very helpful in finding me a space that was well situated for me.
Aug 26, 2018
price.. service.... place...
Aug 04, 2018
Nothing special, served it's purpose
The place was clean and the staff was friendly. Had to haggle over the price and there seemed to keep being additions to the bill that weren't disclosed earlier.
Aug 03, 2018
Pretty basic no frills lock up but the lads who run the joint are pleasant and efficient. Incredibly hot within the lock up so wear sweat bands, youâll need them.
May 22, 2018
Nice people, good units and prices
Apr 23, 2018
Very convenient and good price
Good service, knowledgeable staff, quick start up
Apr 18, 2018
Pretty good place for the price
This is a pretty good place for this price. The only thing that sucks is that they don't have elevators on their buildings.
Mar 14, 2018
Very simple process they make it wasy for you
Friendly staff easy access to my storage unit arts avaliable
Jan 01, 2018
Excellent customer service
Short waiting, clean facilities plus reasonable rates.
Dec 01, 2017
Can do better
This is a terrible storage place, I usually dont leave negative reviews, but this place has many hidden fees, the staff is really not accommodating, they will not feel helpful at all. Had to store furniture after work before flying out of state for months, personel walked up to me and told me that I have a few minutes to leave before they lock me in the premises and will charge $50 for being there. I mean who does that?
Sep 07, 2017
Moving in was easy breezy. Got all the paperwork done in 30 minutes, and the customer service was straight forward and efficient.
Jul 02, 2017
It was a pretty straight forward place
I went and talked to them abput the spot that was reserved fore and it was alright
Jul 02, 2017
So far great experience
BA Self Storage had the best price in town, employers are friendly and very informative. No hidden fees. I love the 7am-7pm access!
Jun 02, 2017
customer service is on point
customer service is on point.
May 08, 2017
Excellent Service and obviously well organized.
May 04, 2017
Nice and Friendly
Very cool crew, they showed me all the options, very precise and professional. The storage space were clean and very easy to find.
May 02, 2017
The staff, facilities, and service were phenomenal .
The staff were super friendly and patient working with me and my rental.
Apr 17, 2017
The process was fast and easy. I know that my stuff will be safe and secure. I would definitely recommend to anyone.
Apr 15, 2017
Overall good experience. Quick move in.
Mar 21, 2017
Overall nice facility, easy access and friendly manager.
Never had a storage unit before so can't really compare, but this facility has very easy access . You can park right by your unit or if upstairs there is a ramp. Price advertised was only for 6 months then raises $10. Jesus the manager was helpful and friendly.
Jan 31, 2017
Quick and easy but dark
Good Customer service wish the pricing was set in person as online... had to reserve a larger room online to get a better price. Rooms are dark. Need a flash light
Oct 08, 2016
I feel secured to be here.
I found my self in a family type of environment that it feels like anything I need weather advice,support,physical help,even if you just want to chat,etc and that's what I'm talking about.
May 29, 2016
Coming and going, always a good experience.
Marco and Jesus are very friendly and helpful. They get an A++.
May 20, 2016
Quick & easy
The sales staff is friendly and knowledgeable
May 01, 2016
Mar 11, 2016
great area, allot of parking.
Feb 06, 2016
Great. Found out through spare foot.
Nov 09, 2015
Perfect for the Price
This place is great, and the customer support was fantastic. I would highly recommend this place to any one looking for long term storage solutions.
Oct 19, 2015
Clean and helpfull
Fast and easy.
Karina Von Watteville
Sep 07, 2015
the manager was very nice and helpful.
This is a bit out of the way but i feel safe. Putting my storage here..The manager is very nice. And. You have time to. Unpa k without. Someone. In top of you.
Jul 28, 2015
BA Self Storage
Looking for a Los Angeles storage started off overwhelming. Through Sparefoot, I found the most affordable price for a storage unit less than 4 blocks from the apartment I moved out of. Paying each month is a breeze and the storage facility is easily accessible. Couldn't have been a more perfect fit for me.
May 29, 2015
It was just what I needed, right when I needed it!
My one line summary pretty much says it all. Thank you very much!
May 29, 2015
Great Deal & Easy Move-in Process
Received a great deal and guarantee of no price hikes for the first 12 months unlike other storage units that raise prices without warning. Also, being out of the area, was able to fill paperwork online and have movers move in items without trouble.
May 29, 2015
Very nice and helpful employees at BA Storage.
May 08, 2015
May 07, 2015
Apr 27, 2015
too soon to tell.
i just moved in. i haven't been in long enough to know.
Apr 15, 2015
The staff is really helpful and nice. They gave me great advice on what size unit to get. My move-in went really smoothly and my items fit perfectly.
Mar 20, 2015
Happy to have found them.
Mar 11, 2015
Mar 06, 2015
They were very helpful and very nice. I would recommend.
Feb 18, 2015
Straight forward storage unit with decent pricing.
We got a second floor unit which is quite a bit of a hassle because there are no elevators (only ramps)... however, it was over $100.00 less than units on the first floor so it was a bargain.
Feb 01, 2015
service was great.. I will definitely recommend the place..great management
Nov 28, 2014
Oct 10, 2014
Sep 29, 2014
Great price. Great staff.
Sep 10, 2014
Great experience showed up was shown the storage space signed paper and was out
Sep 04, 2014
Aug 31, 2014
Aug 02, 2014
Quick service. Very helpful. Best price in my neighborhood.
Jul 24, 2014
So far so good
Friendly stuff, the only problem is that there is no elevator but for college students is the best storage since it is right next to the lacc
Jul 12, 2014
Completely messed up my reservation
I reserved a 10'x15' over a week in advance and then moved all of my stuff from SF to LA in a 16' truck. Upon arriving I was informed that the room I had reserved was not available. After quite a bit of time (over 30 minutes) they put me in 2 smaller units (very inconvenient).
But!!! When I started to move stuff up the flight of stairs (no elevator) and larger units are upstairs (made no sense) and a direct 90 degree turn from the 3' ramp into a standard doorway. How could anyone load this way. After going back and explain the issue, they gave me yet another, yet still not what I wanted, unit. This had a normal roll up door, not a standard sized door, but was only 9'x10' so still required two units.
I show up the other day after witnessing a gentleman power washing the bay doors thinking to myself, "he has to be getting water all inside those people's units."
Sure enough, the next day, open my unit to find water all over my antique record player, musical equipment, power tools, stereo equipment, and cherrywood furniture.
After talking with the manager, he assured this practice would be stopped. Friendly people, but I seriously have to question their judgment.
Also, ANYONE can just walk onto the property during business hours.
This has been my unfortunate story and I am still waiting on my original, reserved 10'x15'.
Jun 13, 2014
May 27, 2014
So far so good
I just moved my things in last month--Shane at the front desk was very helpful in getting me set up, and I just barely managed to make everything fit from my large studio apartment in a 9x10. I admittedly didn't expect storage to cost so much monthly, but as far as I know I got a pretty good deal here (didn't have time to shop around in the end!) So... so far, so good!
Feb 28, 2014
very nice until you sign the contract
the place is not very secure as anyone can walk in off the street and the gates seem to stay open for several minutes - I've driven up and find the gates open 50% of the time. even at closing - anyone can drive in - not all cameras work or point towards all areas of the compound. being next to the freeway - the city can at any moment open and inspect your storage for explosives - the heavy traffic of cars means the amount of dust and smog hovering over the compound is at the highest - inside an empty storage unit black dust is everywhere and will accumulate on your belongings. the staff falls back on there is "no cooling off" disclosure that they explain and is required to sign a list of items that are explained. however, if you have an issue the issue will go by the wayside because to rent a storage unit you cannot get out of any months paid in advance - lets say the first 2 when you move in. the staff went from being nice and helpful to instantly uncaring when i had an issue with the size of the door and location to my unit not meeting my needs. at the time of renting i was unaware that the doorway would pose an issue - within 10 minutes of signing the contracts then discovering this problem i spoke to the office and they said "no cooling off" - in other words - you can leave but you will not be refunded. i didnt like how inviting they were then uninterested to take steps to find me a unit that would work so I'm stuck and as a result am learning - ADVICE - before you rent a storage space - go look at a few without having to move - don't be stuck with a truck and have to find a space for your items - spend a few days driving around and looking - companies will barter with you when they know you are shopping around.
Dec 03, 2013
Great service, great unit - great deal. Thank you!
Sep 24, 2013
Went to see the unit then fill out paperwork. I liked that they had a little golf card to drive to the storage so I didn't have to walk. 2nd month free and prorated amount/dates were a little confusing. Otherwise got job done
Aug 29, 2013
Had to move my daughter out of her apt. while she was out of town. Not familiar with area. After visiting a few storage units I went online and found SpareFoot. They had better pricing than what I could find calling individual facilities. Very easy, professional. I would use them again without question.
Jul 29, 2013
Good Storage, Good People
I recently rented a storage unit and thus far, my experience has been pretty good. Aside frim lack of elevators, this is a pretty good place. I'd lost something on the property and quickly it was redeemed and found without hastle or hesitation. Property Manager is a good guy.
Jul 09, 2013